Linux opensuse 11.0 HP c4480 printer all in one. printer / scanner wont configure

Please run hp-check -t and post the output.

Thanks.

Aaron

Thanks Aaron,

 here is the output. Please get back to me soon.

HP Linux Imaging and Printing System (ver. 3.9.4b)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux linux-p2aj.BigPond 2.6.25.20-0.1-pae #1 SMP 2008-12-12 20:30:38 +0100 i686
 athlon i386 GNU/Linux

Distribution:
suse 11.0

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.2 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c p
arameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r param
eter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu
psddk"

Checking for dependency: CUPS devel- Common Unix Printing System development fil
es...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu
ps-devel"

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu
ps-devel"

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter a
nd previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this depe
ndency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses li
bjpeg-devel"

Checking for dependency: libnetsnmp-devel - SNMP networking library development
files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this depe
ndency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses ne
t-snmp-devel"

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs.
..
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline
scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python..
.
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make s
ure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses py
thon-devel python-xml"

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality.
..
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP func
tionality may not function properly.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.4b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.4b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
cups-ppd-install=no
cups-drv-install=no
internal-tag=3.9.4b.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557"

[commands]
scan = "/opt/kde3/bin/kooka "

[installation]
date_time = 05/22/09 08:31:51
version = 3.9.4b.10

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- --------------------------
  hp:/usb/Photosmart_C4400_series? HP Photosmart C4400 series
  serial=MY886P106N0557

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart_C4400
----------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
PPD: /etc/cups/ppd/Photosmart_C4400.ppd
PPD Description: HP Photosmart c4400 series Foomatic/hpijs, hpijs 2.8.9.0
Printer status: printer Photosmart_C4400 is idle. enabled since Thu 21 May 2009
 02:27:08 PM EST
Communication status: Good

Photosmart_C4400_2
------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
PPD: /etc/cups/ppd/Photosmart_C4400_2.ppd
PPD Description: HP Photosmart c4400 Series hpijs, 3.9.4b.10
Printer status: printer Photosmart_C4400_2 is idle. enabled since Thu 21 May 20
09 04:09:33 PM EST
Communication status: Good

Photosmart_C4400_3
------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
PPD: /etc/cups/ppd/Photosmart_C4400_3.ppd
PPD Description: HP Photosmart c4400 Series hpijs, 3.9.4b.10
Printer status: printer Photosmart_C4400_3 is idle. enabled since Thu 21 May 20
09 04:16:56 PM EST
Communication status: Good

photosmartc4400serie
--------------------
Type: Unknown
Device URI: usb:
PPD: /etc/cups/ppd/photosmartc4400serie.ppd
PPD Description: HP Photosmart c4400 series Foomatic/hpijs, hpijs 2.8.9.0
Printer status: printer photosmartc4400serie is idle. enabled since Thu 21 May
2009 02:10:18 PM EST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUP
S backend to function in HPLIP.

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Photosmart_C4400_series?serial=MY886P106N0557' is a Hewlett-P
ackard Photosmart_C4400_series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x6c11 at 002:002:
    Device URI: hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
    Device node: /dev/bus/usb/002/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/002
# owner: lp
# group: lp
user::rw-
user:david:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

users dialout video

-----------
| SUMMARY |
-----------

error: 9 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu psddk"
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu ps-devel"
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses cu ps-devel"
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses li bjpeg-devel"
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses ne t-snmp-devel"
su -c "zypper --non-interactive --no-gpg-checks in --auto-agree-with-licenses py thon-devel python-xml"

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Everything looks okay.

Run:

su -c "tail -f /var/log/syslog"

then try and scan and post the output in the syslog.

Thanks!

Aaron

Aaron,

   I am not sure what i must type into the Konsole. Should it be su [enter] -c [enter] tail -f /var/log/syslog [enter]?
  I have tried every combination but nothing seems right. Please spell it out to me what to type. I am a bit out of my league here.
Thank you

su -c "tail -f /var/log/syslog"
Password:
tail: cannot open `/var/log/syslog' for reading: No such file or directory
tail: no files remaining

Try:

su -c "tail -f /var/log/messages"

Aaron

Ok, here's what we got..... keeps trying.....iIt has been a while now. Doesn't look like it will resolve this. If it changes i will post the results. Thank you

david@linux-p2aj:~> su -c "tail -f /var/log/messages"
Password:
May 24 18:13:35 linux-p2aj gconfd (david-4594): Resolved address "xml:readonly:/etc/gconf/gconf.xml.defaults" to a read-only configuration source at position 2
May 24 18:13:35 linux-p2aj gconfd (david-4594): Resolved address "xml:readonly:/etc/gconf/gconf.xml.vendor" to a read-only configuration source at position 3
May 24 18:13:35 linux-p2aj gconfd (david-4594): Resolved address "xml:readonly:/etc/gconf/gconf.xml.schemas" to a read-only configuration source at position 4
May 24 18:13:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: io/hpmud/musb.c 1381: unable to write data hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557: 45 second io timeout
May 24 18:13:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:13:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:14:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:14:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:15:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:16:05 linux-p2aj su: (to root) david on /dev/pts/1
May 24 18:16:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:16:36 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:17:36 linux-p2aj syslog-ng[1888]: last message repeated 2 times

May 24 18:18:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:18:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:19:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:19:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:20:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:20:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:21:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:21:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:22:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...

May 24 18:22:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...
May 24 18:23:06 linux-p2aj Photosmart_C4400_series?serial=MY886P106N0557: prnt/backend/hp.c 587: ERROR: 1009 media-empty-error; will retry in 30 seconds...

Kept running off in the same fashion.

Aaron,
   I tried it again today and got a different result. I ran it twice in the same terminal window, the second time after opening Kooka. here is the output

david@linux-p2aj:~> david@linux-p2aj:~> su -c "tail -f /var/log/messages"
bash: david@linux-p2aj:~: command not found
david@linux-p2aj:~> Password:
bash: Password:: command not found
david@linux-p2aj:~> May 26 18:30:13 linux-p2aj syslog-ng[1834]: STATS: dropped 0
bash: May: command not found
david@linux-p2aj:~> May 26 19:00:25 linux-p2aj smartd[3349]: Device: /dev/sdb, SMART Usage Attribute : 194 Temperature_Celsius changed from 109 to 110
bash: May: command not found
david@linux-p2aj:~> May 26 19:30:13 linux-p2aj syslog-ng[1834]: STATS: droppe
bash: May: command not found
david@linux-p2aj:~> May 26 19:30:26 linux-p2aj smartd[3349]: Device: /dev/sda MART Prefailure Attr ibute: 7 Seek_Error_Rate changed from 200 to 100
bash: May: command not found
david@linux-p2aj:~> May 26 19:30:26 linux-p2aj smartd[3349]: Device: /dev/sdb MART Usage Attribute : 194 Temperature_Celsius changed from 110 to 109
bash: May: command not found
david@linux-p2aj:~> May 26 20:30:13 linux-p2aj syslog-ng[1834]: STATS: droppe
bash: May: command not found
david@linux-p2aj:~> May 26 20:30:26 linux-p2aj smartd[3349]: Device: /dev/sdb MART Usage Attribute : 194 Temperature_Celsius changed from 109 to 110
bash: May: command not found
david@linux-p2aj:~> May 26 21:00:25 linux-p2aj smartd[3349]: Device: /dev/sda MART Usage Attribute : 194 Temperature_Celsius changed from 107 to 108
bash: May: command not found
david@linux-p2aj:~> May 26 21:00:25 linux-p2aj smartd[3349]: Device: /dev/sdb MART Usage Attribute : 194 Temperature_Celsius changed from 110 to 111
bash: May: command not found
david@linux-p2aj:~> May 26 21:28:08 linux-p2aj su: (to root) david on /dev/pt
bash: syntax error near unexpected token `('
david@linux-p2aj:~>
david@linux-p2aj:~> su -c "tail -f /var/log/messages"
Password:
May 26 21:00:25 linux-p2aj smartd[3349]: Device: /dev/sda, SMART Usage Attribute: 194 Temperature_Celsius changed from 107 to 108
May 26 21:00:25 linux-p2aj smartd[3349]: Device: /dev/sdb, SMART Usage Attribute: 194 Temperature_Celsius changed from 110 to 111
May 26 21:28:08 linux-p2aj su: (to root) david on /dev/pts/1
May 26 21:30:13 linux-p2aj syslog-ng[1834]: STATS: dropped 0
May 26 21:30:26 linux-p2aj smartd[3349]: Device: /dev/sda, SMART Usage Attribute: 194 Temperature_Celsius changed from 108 to 107
May 26 21:31:32 linux-p2aj kernel: ppdev0: registered pardevice
May 26 21:31:32 linux-p2aj kooka: io/hpmud/pp.c 627: unable to read device-id ret=-1
May 26 21:31:32 linux-p2aj kernel: ppdev0: unregistered pardevice
May 26 21:31:32 linux-p2aj kernel: usblp0: removed
May 26 21:33:34 linux-p2aj su: (to root) david on /dev/pts/2

It looks like the printer is in some error state:

media-empty-error

Is there paper in the printer? Normally this wouldn't stop the scan however it could be that there is an unfinished print job in the queue and the printer is reporting an error status which is stopping the scan.

Aaron

The printer is very selective about what it prints. If it doesn't like the way the print job is accessed it wont print and the job will remain in the print queue as you mentioned. For example, if I print from the file or an Internet page directly it will sit in the queue processing or waiting forever. but if i select the file through the HPLIP Stausu service print manager, it will print instantly without problems. This means i cannot print Internet pages.
  The scanner is a ghost, the device manager opens kooka but it will not open or detect an image.
  The copier is scanning and printing to paper.
  I once heard that turning on a printer after the computer is booted can mess with the configuration of the printer, could this be happening?

Oh, by the way, I did delete everything on the print queue before i attempted to scan again.
  I also forgot to add that accessing Kooka through the desktop icon also opens Kooka with the same negative results ie. wont open or detect an image.

thank you,

David

But this not be possible, i get the same error, with my HP Laserjet P1005, when the printer give this error, the program must put the printer stoped, but this give the error on /var/log/cups/error_log and don't stop the printer:

D [29/May/2009:01:50:21 -0400] [CGI] /usr/lib/cups/cgi-bin/printers.cgi started - PID = 18313
I [29/May/2009:01:50:21 -0400] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=18313)
D [29/May/2009:01:50:21 -0400] cupsdSendCommand: 26 file=27
D [29/May/2009:01:50:21 -0400] cupsdAcceptClient: 31 from localhost (Domain)
D [29/May/2009:01:50:21 -0400] cupsdReadClient: 31 POST / HTTP/1.1
D [29/May/2009:01:50:21 -0400] cupsdAuthorize: No authentication data provided.
D [29/May/2009:01:50:21 -0400] CUPS-Get-Default
D [29/May/2009:01:50:21 -0400] cupsdProcessIPPRequest: 31 status_code=0 (successful-ok)
D [29/May/2009:01:50:21 -0400] cupsdReadClient: 31 POST / HTTP/1.1
D [29/May/2009:01:50:21 -0400] cupsdAuthorize: No authentication data provided.
D [29/May/2009:01:50:21 -0400] CUPS-Get-Printers
D [29/May/2009:01:50:21 -0400] cupsdProcessIPPRequest: 31 status_code=0 (successful-ok)
D [29/May/2009:01:50:21 -0400] [CGI] show_all_printers(http=0xb8f52af0, user="(null)")
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] Script header: Content-Type: text/html;charset=utf-8
D [29/May/2009:01:50:21 -0400] Script header:
D [29/May/2009:01:50:21 -0400] PID 18313 (/usr/lib/cups/cgi-bin/printers.cgi) exited with no errors.
D [29/May/2009:01:50:21 -0400] cupsdCloseClient: 31
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:21 -0400] [CGI] lang="es.UTF8", locale="/es"...
D [29/May/2009:01:50:27 -0400] [Job 260] prnt/backend/hp.c 587: ERROR: 41002 media-empty-error; will retry in 30 seconds...
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 15
D [29/May/2009:01:50:45 -0400] Report: clients=16
D [29/May/2009:01:50:45 -0400] Report: jobs=46
D [29/May/2009:01:50:45 -0400] Report: jobs-active=1
D [29/May/2009:01:50:45 -0400] Report: printers=2
D [29/May/2009:01:50:45 -0400] Report: printers-implicit=0
D [29/May/2009:01:50:45 -0400] Report: stringpool-string-count=664
D [29/May/2009:01:50:45 -0400] Report: stringpool-alloc-bytes=8872
D [29/May/2009:01:50:45 -0400] Report: stringpool-total-bytes=13960
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 9
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 13
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 14
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 16
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 18
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 19
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 20
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 21
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 22
D [29/May/2009:01:50:45 -0400] cupsdCloseClient: 23
D [29/May/2009:01:50:57 -0400] [Job 260] prnt/backend/hp.c 587: ERROR: 41002 media-empty-error; will retry in 30 seconds...
D [29/May/2009:01:51:18 -0400] cupsdCloseClient: 29
D [29/May/2009:01:51:18 -0400] cupsdCloseClient: 28
D [29/May/2009:01:51:18 -0400] cupsdCloseClient: 30
D [29/May/2009:01:51:18 -0400] cupsdCloseClient: 24
D [29/May/2009:01:51:18 -0400] cupsdCloseClient: 25
D [29/May/2009:01:51:27 -0400] [Job 260] prnt/backend/hp.c 587: ERROR: 41002 media-empty-error; will retry in 30 seconds...
D [29/May/2009:01:51:33 -0400] cupsdCloseClient: 26
D [29/May/2009:01:51:45 -0400] Report: clients=0
D [29/May/2009:01:51:45 -0400] Report: jobs=46
D [29/May/2009:01:51:45 -0400] Report: jobs-active=1
D [29/May/2009:01:51:45 -0400] Report: printers=2
D [29/May/2009:01:51:45 -0400] Report: printers-implicit=0
D [29/May/2009:01:51:45 -0400] Report: stringpool-string-count=664
D [29/May/2009:01:51:45 -0400] Report: stringpool-alloc-bytes=8872
D [29/May/2009:01:51:45 -0400] Report: stringpool-total-bytes=13960
D [29/May/2009:01:51:57 -0400] [Job 260] prnt/backend/hp.c 587: ERROR: 41002 media-empty-error; will retry in 30 seconds...

hp-check -t
http://pastebin.ca/1439094

and there say will retry in 30 seconds... but never try again if are paper there, this works on some printers?
in my case i need to remove the queue and start to print again...

but this need to restart or try again to print... it this possible?

I think you have installed "system-config-printer"

so if you have that, runs this:
usr/share/system-config-printer/troubleshoot/__init__.py

can help you for get the reason, my case out of paper, if take too long time, press CTRL + C one time on console, or two...

Greetings

No, no luck with that either. Both times it said "no coomand' .But thanks.

that bug of cups are knowledged, about don't retry in 30 seconds... when stay without paper...

please, www.pastebin.ca
put there the log of /var/log/cups/error_log and /var/log/cups/access_log

and about the scanner,
install XSANE

about the print, install HPLIP
and tell what drivers are in use, http://localhost:631

http://localhost:631/printers/
example, give use this information:

HP_LaserJet_P1005 (Impresora predeterminada)
Descripción: Hewlett-Packard HP LaserJet P1005
Ubicación:
Fabricante y modelo: HP LaserJet P1005 Foomatic/foo2xqx (recommended)
Estado de la impresora: inactiva, aceptando trabajos, pública.
URI de la conexión: hp:/usb/HP_LaserJet_P1005?serial=L403C4P

and if you have 2 printers, give both.

i need only the line "Manufacturer and Model" four line of description
"Fabricante y modelo: HP LaserJet P1005 Foomatic/foo2xqx (recommended)"

i think you understand.

good luck!

also, give me your "lsusb -v"

Thanks!

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

No way! Can anyone answer it?

I'm assuming you have tried power cycling the printer? Does the printer work in windows?

Thanks.

Aaron

The printer and scanner work perfectly on a Macbook.

Thanks

With the printer connected and not in any error state run:

hp-info -i

and post the output.

Thanks.

Aaron

*here are results.I tested that the printer was not in error state by printing from the device manager (the only way possible to print at present). Printing from the web, or directly from a file is still not possible. Scanner still not working. Thanks

david@linux-p2aj:~> hp-info -i

HP Linux Imaging and Printing System (ver. 3.9.4b)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557

hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557

Device Parameters (dynamic data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  agent1-ack False
  agent1-desc Black cartridge
  agent1-dvc 0
  agent1-health 0
  agent1-health-desc Good/OK
  agent1-hp-ink False
  agent1-id 0
  agent1-kind 3
  agent1-known False
  agent1-level 60
  agent1-level-trigger 0
  agent1-sku 140/140XL
  agent1-type 1
  agent1-virgin False
  agent2-ack False
  agent2-desc Tri-color cartridge
  agent2-dvc 0
  agent2-health 0
  agent2-health-desc Good/OK
  agent2-hp-ink False
  agent2-id 0
  agent2-kind 3
  agent2-known False
  agent2-level 70
  agent2-level-trigger 0
  agent2-sku 141/141XL
  agent2-type 2
  agent2-virgin False
  back-end hp
  cups-printer Photosmart_C4400,Photosmart_C4400_2,Photosmart_C4400_3
  cups-uri hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
  dev-file
  device-state 1
  device-uri hp:/usb/Photosmart_C4400_series?serial=MY886P106N0557
  deviceid MFG:HP;MDL:Photosmart C4400
                                series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1
                                ;CLS:PRINTER;DES:Q8398C;SN:MY886P106N0557;S:038000C4840010
                                21002c180003cc2880046;J:
                                ;Z:0102,0503d549016449,0600,0c0,0e00000000,0f00000000,1000
                                0000000000,12000,143,150;
  duplexer 0
  error-state 0
  host
  in-tray1 True
  in-tray2 False
  is-hp True
  media-path 3
  panel 0
  panel-line1
  panel-line2
  photo-tray 0
  port 1
  r 8
  revision 3
  rg 002
  rr 000008
  rs 002000008
  scan-uri hpaio:/usb/Photosmart_C4400_series?serial=MY886P106N0557
  serial MY886P106N0557
  status-code 1000
  status-desc Idle
  supply-door 0
  top-door 1

Model Parameters (static data):
  Parameter Value(s)
  ---------------------------- ----------------------------------------------------------
  align-type 1
  clean-type 1
  color-cal-type 3
  copy-type 0
  embedded-server-type 0
  fax-type 0
  fw-download False
  icon Photosmart_C4100.png
  io-mfp-mode 3
  io-mode 1
  io-support 2
  job-storage 0
  linefeed-cal-type 0
  model Photosmart_C4400_series
  model-ui HP Photosmart c4400 Series
  model1 HP Photosmart C4410 All-in-One Printer
  model10 HP Photosmart C4483 All-in-One Printer
  model11 HP Photosmart C4485 All-in-One Printer
  model12 HP Photosmart C4486 All-in-One Printer
  model13 HP Photosmart C4488 All-in-One Printer
  model14 HP Photosmart C4490 All-in-One Printer
  model15 HP Photosmart C4493 All-in-One Printer
  model16 HP Photosmart C4494 All-in-One Printer
  model2 HP Photosmart C4424 All-in-One Printer
  model3 HP Photosmart C4435 All-in-One Printer
  model4 HP Photosmart C4440 All-in-One Printer
  model5 HP Photosmart C4450 All-in-One Printer
  model6 HP Photosmart C4470 All-in-One Printer
  model7 HP Photosmart C4472 All-in-One Printer
  model8 HP Photosmart C4473 All-in-One Printer
  model9 HP Photosmart C4480 All-in-One Printer
  monitor-type 0
  panel-check-type 0
  pcard-type 2
  plugin 0
  plugin-reason 0
  power-settings 0
  pq-diag-type 0
  r-type 1
  r0-agent1-kind 3
  r0-agent1-sku 74/74XL
  r0-agent1-type 1
  r0-agent2-kind 3
  r0-agent2-sku 75/75XL
  r0-agent2-type 2
  r0-agent3-kind 3
  r0-agent3-sku 99
  r0-agent3-type 3
  r10-agent1-kind 3
  r10-agent1-sku 860/860XL
  r10-agent1-type 1
  r10-agent2-kind 3
  r10-agent2-sku 861/861XL
  r10-agent2-type 2
  r10-agent3-kind 3
  r10-agent3-sku 858
  r10-agent3-type 3
  r18-agent1-kind 3
  r18-agent1-sku 92/98
  r18-agent1-type 1
  r18-agent2-kind 3
  r18-agent2-sku 93/95
  r18-agent2-type 2
  r18-agent3-kind 3
  r18-agent3-sku 99
  r18-agent3-type 3
  r2-agent1-kind 3
  r2-agent1-sku 74/74XL
  r2-agent1-type 1
  r2-agent2-kind 3
  r2-agent2-sku 75/75XL
  r2-agent2-type 2
  r2-agent3-kind 3
  r2-agent3-sku 99
  r2-agent3-type 3
  r4-agent1-kind 3
  r4-agent1-sku 350/350XL
  r4-agent1-type 1
  r4-agent2-kind 3
  r4-agent2-sku 351/351XL
  r4-agent2-type 2
  r4-agent3-kind 3
  r4-agent3-sku 348
  r4-agent3-type 3
  r8-agent1-kind 3
  r8-agent1-sku 140/140XL
  r8-agent1-type 1
  r8-agent2-kind 3
  r8-agent2-sku 141/141XL
  r8-agent2-type 2
  r8-agent3-kind 3
  r8-agent3-sku 138
  r8-agent3-type 3
  scan-style 1
  scan-type 1
  status-battery-check 0
  status-dynamic-counters 1
  status-type 2
  support-released True
  support-subtype 15340
  support-type 2
  support-ver 2.8.5
  tech-class ['DJGenericVIP']
  tech-subclass ['Normal']
  tech-type 2
  usb-pid 27665
  usb-vid 1008

Status History (most recent first):
  Date/Time Code Status Description User Job ID
  -------------------- ----- ---------------------------------------- -------- --------
  06/17/09 22:22:00 1000 Idle david 0
  06/17/09 22:18:55 501 Print job has completed david 147
  06/17/09 22:17:38 500 Started a print job david 147
  06/17/09 22:17:11 1000 Idle david 0

Done.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

I am not sure if anyone can help me with this. The guy never got back to me. If he has forgotten, please reopen.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #71855]: Linux opensuse 11.0 HP c4480 printer all in one. printer / scanner wont configure
> Date: Fri, 3 Jul 2009 05:39:51 +0000
>
> Your question #71855 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/71855
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
> --
> If you're still having this problem, you can reopen your question either
> by replying to this email or by going to the following page and
> entering more information about your problem:
> https://answers.launchpad.net/hplip/+question/71855
>
> You received this question notification because you are a direct
> subscriber of the question.

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This could be a permissions problem.

Try adding your user to the lp and scanner groups and then try printing/scanning again.

Hope this helps.

Aaron

Well, this bug still exist...

the actual HPLIP i'm using is 3.10.5
the problem are the same, the printer have only 1 button, who turn on and turn off the printer, so, if we don't want to turn off and then turn on the printer, web could have a button in HPLIP to change the status... from 1009 (the printer is out of paper) to 1000 (idle)...

can we change the status from 1009 to 1000 from terminal?

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/559331

There the people recommend an action, remove the line

"Adam Procter wrote on 2010-04-20: #2

This seems to work for me as a workaround:

* Open /etc/cups/printers.conf in a text editor.
* Look for a line that says "Reason media-empty-error". Delete it.
* Save printers.conf and restart cups (sudo /etc/init.d/cups restart)."

But that doesn't help us, because in our case the problem is in the Printer... that is not in our computers... that is just the state of the printer.