HPLIP

missing ~/,hplip/hplip.conf file

Asked by dickey601

PCLINUXOS2009.1, HPOfficejetJ6480, hplip 3.9.2-1, cups 1.3.10-4 Printer hangs after printing first page of certain pdf files. All dependencies have been installed (according to hp-check -r) but get this error message:
"Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such file or directory." Could this cause the print failure? How does the file get into the home directory? I've done reinstalls on all hp pkgs, cleared the printer jobs list after each failure (so no log jams there). Here's a portion of the error log:

 [15/May/2009:06:50:56 -0500] File or directory for "ServerCertificate /etc/cups/ssl/server.crt" on line 142 does not exist!
E [15/May/2009:06:50:56 -0500] File or directory for "ServerKey /etc/cups/ssl/server.key" on line 153 does not exist!
I [15/May/2009:06:50:56 -0500] Remote access is enabled.
I [15/May/2009:06:50:56 -0500] Loaded configuration file "/etc/cups/cupsd.conf"
I [15/May/2009:06:50:56 -0500] Configured for up to 100 clients.
I [15/May/2009:06:50:56 -0500] Allowing up to 100 client connections per host.
I [15/May/2009:06:50:56 -0500] Using policy "default" as the default!
I [15/May/2009:06:50:56 -0500] Full reload is required.
I [15/May/2009:06:50:57 -0500] Loaded MIME database from '/etc/cups': 36 types, 40 filters...
I [15/May/2009:06:50:57 -0500] Loading job cache file "/var/cache/cups/job.cache"...
I [15/May/2009:06:50:57 -0500] Full reload complete.
I [15/May/2009:06:50:57 -0500] Cleaning out old temporary files in "/var/spool/cups/tmp"...
I [15/May/2009:06:50:57 -0500] Listening to 0.0.0.0:631 on fd 3...
E [15/May/2009:06:50:57 -0500] Unable to open listen socket for address :::631 - Address family not supported by protocol.
I [15/May/2009:06:50:57 -0500] Listening to /var/run/cups/cups.sock on fd 4...
I [15/May/2009:06:50:57 -0500] Resuming new connection processing...
E [15/May/2009:06:50:57 -0500] Unable to set ACLs on root certificate "/var/run/cups/certs/0" - Operation not supported
I [15/May/2009:06:55:10 -0500] [Job Huh] Request file type is application/pdf.
I [15/May/2009:06:55:10 -0500] [Job 4] Adding start banner page "none".
I [15/May/2009:06:55:10 -0500] [Job 4] Adding end banner page "none".
I [15/May/2009:06:55:10 -0500] [Job 4] File of type application/pdf queued by "user".
I [15/May/2009:06:55:10 -0500] [Job 4] Queued on "Officejet_J6400" by "user".
I [15/May/2009:06:55:10 -0500] [Job 4] Started filter /usr/lib/cups/filter/pdftops (PID 4826)
I [15/May/2009:06:55:10 -0500] [Job 4] Started filter /usr/lib/cups/filter/pstops (PID 4827)
I [15/May/2009:06:55:10 -0500] [Job 4] Started filter /usr/lib/cups/filter/foomatic-rip (PID 4828)
I [15/May/2009:06:55:10 -0500] [Job 4] Started backend /usr/lib/cups/backend/hp (PID 4829)
E [15/May/2009:06:55:10 -0500] [Job 4] Unable to execute pdftops program: No such file or directory
E [15/May/2009:06:55:10 -0500] [Job 4] pdftops filter exited with status 1!
E [15/May/2009:06:55:10 -0500] PID 4826 (/usr/lib/cups/filter/pdftops) stopped with status 1!
I [15/May/2009:06:55:10 -0500] Hint: Try setting the LogLevel to "debug" to find out more.
E [15/May/2009:06:55:10 -0500] [Job 4] Empty print file!
E [15/May/2009:06:55:10 -0500] PID 4827 (/usr/lib/cups/filter/pstops) stopped with status 1!
I [15/May/2009:06:55:10 -0500] Hint: Try setting the LogLevel to "debug" to find out more.
E [15/May/2009:06:55:11 -0500] [Job 4] Job stopped due to filter errors.
E [15/May/2009:07:00:43 -0500] File or directory for "ServerCertificate /etc/cups/ssl/server.crt" on line 142 does not exist!
E [15/May/2009:07:00:43 -0500] File or directory for "ServerKey /etc/cups/ssl/server.key" on line 153 does not exist!
I [15/May/2009:07:00:43 -0500] Remote access is enabled.
I hope someone can make sense of this. And, please tell me how .hplip/hplip.conf' file gets written to /home/? THANKS

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Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#1

Please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message
dickey601 (dlehopper-serv) said : 		#2

OK... here's a complete [hp-check -r] (Actual user's name has been changed to "user")
# service cups restart
Stopping CUPS printing system: [ OK ]
Starting CUPS printing system: [ OK ]
[root@localhost user]# hp-check -r

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux localhost 2.6.26.8.tex3 #1 SMP Mon Jan 12 04:33:38 CST 2009 i686 AMD Phenom(tm) 8450 Triple-Core Processor GNU/Linux

Distribution:
pclinuxos 2009

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------
| RUNTIME DEPENDENCIES |
 ------------------------

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt3
qt3=yes
qt4=no

Current contents of '~/.hplip/hplip.conf' file:
error: Could not access file: No such file or directory

-------------------------------
| DISCOVERED PARALLEL DEVICES |
 -------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -------------------------
  hp:/usb/Officejet_J6400_series?s HP Officejet J6400 series
  erial=MY8738B2GN04ZX

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

Officejet_J6400
---------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX
PPD: /etc/cups/ppd/Officejet_J6400.ppd
PPD Description: HP Officejet j6400 Series hpijs, hpijs 3.9.2
Printer status: printer Officejet_J6400 is idle. enabled since Sat 16 May 2009 07:11:42 AM CDT
Communication status: Good

Officejet_J6400_2
-----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX
PPD: /etc/cups/ppd/Officejet_J6400_2.ppd
PPD Description: HP Officejet j6400 Series hpijs, hpijs 3.9.2
Printer status: printer Officejet_J6400_2 is idle. enabled since Fri 15 May 2009 06:27:19 PM CDT
Communication status: Good

Officejet_J6400_fax
-------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX
PPD: /etc/cups/ppd/Officejet_J6400_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet_J6400_fax is idle. enabled since Sat 16 May 2009 07:11:42 AM CDT
Communication status: Good

Officejet_J6400_fax_2
---------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX
PPD: /etc/cups/ppd/Officejet_J6400_fax_2.ppd
PPD Description: HP Fax
Printer status: printer Officejet_J6400_fax_2 is idle. enabled since Fri 15 May 2009 06:27:19 PM CDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX' is a Hewlett-Packard Officejet_J6400_series all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x3312 at 001:002:
    Device URI: hp:/usb/Officejet_J6400_series?serial=MY8738B2GN04ZX
    Device node: /dev/bus/usb/001/002
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/002
# owner: user
# group: root
user::rw-
group::rw-
group:lp:rw-
mask::rw-
other::---

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Revision history for this message
dickey601 (dlehopper-serv) said : 		#3

I should add: the mentioned "/.hplip/hplip.conf'" file is located in root's home directory but, not in the user's home directory. I remember seeing that file in the user's home directory sometime in the past. Could this be a permissions issue? Thanks in advance for any help.

Revision history for this message
dickey601 (dlehopper-serv) said : 		#4

CORRECTION: The "/.hplip/hplip.conf" is in the user's home directory NOT in the root's home directory.
05/18/2009 09:20 local time... sorry but will be away from this machine the rest of the day. Will appreciate any help and will give any replies this evening.

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#5

From this error:

E [15/May/2009:06:55:10 -0500] [Job 4] Unable to execute pdftops program: No such file or directory

It looks like something is wrong with your cups install. Try reinstalling cups and that should correct this problem.

The conf file should only be in the users directory isn't related to the error you are seeing.

You could try running:

sudo apt-get --reinstall install cups

Although the command may have changed in PCLinuxOS.

If this doesn't work run:

dpkg -s cups

and post the output.

Hope this helps.

Aaron

Revision history for this message
dickey601 (dlehopper-serv) said : 		#6

I reinstalled cups, rebooted system and tried printing pdf document. This time it printed two pages (instead of one) and the printer hung up. I tried running "dpkg" but it's not recognized in my PCLINUXOS. Could I try something else?

Revision history for this message
dickey601 (dlehopper-serv) said : 		#7

Here is the link to PCLINUXOS user's that gives a rundown of many things tried so far.
http://www.pclinuxos.com/index.php?option=com_smf&Itemid=26&topic=57711.0
Thanks

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#8

I looked over the forum thread and it appears there is some problem with your CUPS on PCLinuxOS. We don't test on PCLinuxOS so hopefully another user in the forum can provide more information.

Sorry I couldn't help more.

Aaron

Revision history for this message
Stefan Murariu (stefanmurariu) said : 		#9

I had the same problem that dissapear after I installed cups-pdf.
Worth to try.

Can you help with this problem?

Provide an answer of your own, or ask dickey601 for more information if necessary.

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