Photosmart C309a - supply levels do not report photo black ink
HP-Tools does not correctly report the ink levels. It reports for the bulk black and the three colours but not the photo-black.
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
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- Last reply:
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#1 |
oops should have added some system info:
Linux 2.6.25.20-0.1-pae i686
4.0.4 (KDE 4.0.4 >= 20080505) "release 15.2"
openSUSE 11.0 (i586)
Processor (CPU): Intel(R) Celeron(R) CPU E1200 @ 1.60GHz
1G ram
C309a is connected via the wireless facility
Everything else - fax, scan and print work perfectly - best printer that I have ever had!
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Revision history for this message
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#2 |
Please run and post the output:
hp-check -t
and
hp-levels
and
hp-info
Thanks.
Aaron
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Revision history for this message
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#3 |
Aaron - as requested
hp-check -t
HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1
Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package
(.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies
installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both
of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Basic system information:
Linux HomePC 2.6.25.20-0.1-pae #1 SMP 2008-12-12 20:30:38 +0100 i686 i686 i386 GNU/Linux
Distribution:
suse 11.0
HPOJ running?
No, HPOJ is not running (OK).
Checking Python version...
OK, version 2.5.2 installed
Checking PyQt 4.x version...
OK, version 4.4.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
warning: /etc/cups/
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4
-------
| COMPILE AND RUNTIME DEPENDENCIES |
-------
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install gcc-c++"
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
To install this dependency, execute this command:
xterm -e su -c "yast --install libtool libgphoto2-devel"
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.
Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
-------
| HPLIP INSTALLATION |
-------
Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.2
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-
foomatic-
foomatic-
internal-
restricted-build=no
ui-toolkit=qt4
qt3=yes
qt4=yes
Current contents of '~/.hplip/
[last_used]
printer_name = Photosmart_
printer =
device_uri = hp:/net/
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.9.2.49
date_time = 05/13/09 06:56:58
[settings]
systray_visible = 0
[fax]
email_address = <email address hidden>
voice_phone = 0733567716
[refresh]
rate = 180
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
-------
| DISCOVERED PARALLEL DEVICES |
-------
No devices found.
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Photosmart_C309a
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/
PPD: /etc/cups/
PPD Description: HP PS c309a Series hpijs, hpijs 3.9.2.49
Printer status: printer Photosmart_C309a is idle. enabled since Tue 12 May 2009 01:01:15 PMEST
Communication status: Good
Photosmart_
-------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax
Printer status: printer Photosmart_
Communication status: Good
-------
| SANE CONFIGURATION |
-------
'hpaio' in '/etc/sane.
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:
-------
| PYTHON EXTENSIONS |
-------
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
-----------------
| USB I/O SETUP |
-----------------
Checking for permissions of USB attached printers...
-----------
| SUMMARY |
-----------
error: 3 errors and/or warnings.
Summary of needed commands to run to satisfy missing dependencies:
xterm -e su -c "yast --install gcc-c++"
xterm -e su -c "yast --install libtool libgphoto2-devel"
Please refer to the installation instructions at:
http://
Done.
hp-levels
HP Linux Imaging and Printing System (ver. 3.9.2)
Supply Levels Utility ver. 2.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Using device: hp:/net/
Black ink cartridge
Part No.: 364/364XL
Health: Good/OK
-------
|//////
-------
Cyan ink cartridge
Part No.: 364/364XL
Health: Good/OK
-------
|//////
-------
Magenta ink cartridge
Part No.: 364/364XL
Health: Good/OK
-------
|//////
-------
Yellow ink cartridge
Part No.: 364/364XL
Health: Good/OK
-------
|//////
-------
Done.
hp-info -i
HP Linux Imaging and Printing System (ver. 3.9.2)
Device Information Utility ver. 5.2
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Query a printer for static model information, dynamic status information, and CUPS printer queue settings.
Usage: hp-info [DEVICE_
[PRINTER|
To specify a -d<device-uri> or --device=
device-URI:
To specify a CUPS -p<printer> or --printer=<printer>
printer:
[MODE]
Run in graphical UI -u or --gui (Default)
mode:
Run in interactive -i or --interactive
mode:
[OPTIONS]
Set the logging level: -l<level> or --logging=<level>
Run in debug mode: -g (same as option: -ldebug)
This help information: -h or --help
Device ID mode: --id (prints device ID only and exits.) (interactive (-i) mode
Allow device URIs of -x (interactive (-i) mode only.)
uninstalled printers:
See Also:
hp-toolbox
david@HomePC:~> hp-info -i
HP Linux Imaging and Printing System (ver. 3.9.2)
Device Information Utility ver. 5.2
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Using device: hp:/net/
hp:/net/
Device Parameters (dynamic data):
Parameter Value(s)
-----
agent1-ack False
agent1-desc Black ink cartridge
agent1-dvc 0
agent1-health 0
agent1-
agent1-hp-ink False
agent1-id 0
agent1-kind 2
agent1-known False
agent1-level 100
agent1-
agent1-sku 364/364XL
agent1-type 1
agent1-virgin False
agent2-ack False
agent2-desc Cyan ink cartridge
agent2-dvc 0
agent2-health 0
agent2-
agent2-hp-ink False
agent2-id 0
agent2-kind 2
agent2-known False
agent2-level 60
agent2-
agent2-sku 364/364XL
agent2-type 4
agent2-virgin False
agent3-ack False
agent3-desc Magenta ink cartridge
agent3-dvc 0
agent3-health 0
agent3-
agent3-hp-ink False
agent3-id 0
agent3-kind 2
agent3-known False
agent3-level 60
agent3-
agent3-sku 364/364XL
agent3-type 5
agent3-virgin False
agent4-ack False
agent4-desc Yellow ink cartridge
agent4-dvc 0
agent4-health 0
agent4-
agent4-hp-ink False
agent4-id 0
agent4-kind 2
agent4-known False
agent4-level 70
agent4-
agent4-sku 364/364XL
agent4-type 6
agent4-virgin False
back-end hp
cups-printer Photosmart_C309a
cups-uri hp:/net/
dev-file
device-state 1
device-uri hp:/net/
deviceid MFG:HP;
duplexer 1
error-state 0
fax-uri hpfax:/
host 192.168.2.86
in-tray1 True
in-tray2 False
is-hp True
media-path 3
panel 0
panel-line1
panel-line2
photo-tray 1
port 1
r 2
revision 3
rg 000
rr 000002
rs 000000002
scan-uri hpaio:/
serial MY917D923M058R
status-code 1000
status-desc Idle
supply-door 0
top-door 1
Model Parameters (static data):
Parameter Value(s)
-----
align-type 1
clean-type 1
color-cal-type 0
copy-type 0
embedded-
fax-type 1
fw-download False
icon Photosmart_
io-mfp-mode 3
io-mode 1
io-support 6
job-storage 0
linefeed-cal-type 0
model Photosmart_
model-ui HP Photosmart c309a Series
model1 HP Photosmart Premium Fax All-in-One Printer - C309a
monitor-type 0
panel-check-type 1
pcard-type 2
plugin 0
plugin-reason 0
power-settings 0
pq-diag-type 0
r-type 1
r0-agent1-kind 2
r0-agent1-sku 564/564XL
r0-agent1-type 1
r0-agent2-kind 2
r0-agent2-sku 564/564XL
r0-agent2-type 4
r0-agent3-kind 2
r0-agent3-sku 564/564XL
r0-agent3-type 5
r0-agent4-kind 2
r0-agent4-sku 564/564XL
r0-agent4-type 6
r0-agent5-kind 2
r0-agent5-sku 564/564XL
r0-agent5-type 16
r1-agent1-kind 2
r1-agent1-sku 564/564XL
r1-agent1-type 1
r1-agent2-kind 2
r1-agent2-sku 564/564XL
r1-agent2-type 4
r1-agent3-kind 2
r1-agent3-sku 564/564XL
r1-agent3-type 5
r1-agent4-kind 2
r1-agent4-sku 564/564XL
r1-agent4-type 6
r1-agent5-kind 2
r1-agent5-sku 564/564XL
r1-agent5-type 16
r2-agent1-kind 2
r2-agent1-sku 364/364XL
r2-agent1-type 1
r2-agent2-kind 2
r2-agent2-sku 364/364XL
r2-agent2-type 4
r2-agent3-kind 2
r2-agent3-sku 364/364XL
r2-agent3-type 5
r2-agent4-kind 2
r2-agent4-sku 364/364XL
r2-agent4-type 6
r2-agent5-kind 2
r2-agent5-sku 364/364XL
r2-agent5-type 16
r4-agent1-kind 2
r4-agent1-sku 178/178XL
r4-agent1-type 1
r4-agent2-kind 2
r4-agent2-sku 178/178XL
r4-agent2-type 4
r4-agent3-kind 2
r4-agent3-sku 178/178XL
r4-agent3-type 5
r4-agent4-kind 2
r4-agent4-sku 178/178XL
r4-agent4-type 6
r4-agent5-kind 2
r4-agent5-sku 178/178XL
r4-agent5-type 16
r8-agent1-kind 2
r8-agent1-sku 862/862XL
r8-agent1-type 1
r8-agent2-kind 2
r8-agent2-sku 862/862XL
r8-agent2-type 4
r8-agent3-kind 2
r8-agent3-sku 862/862XL
r8-agent3-type 5
r8-agent4-kind 2
r8-agent4-sku 862/862XL
r8-agent4-type 6
r8-agent5-kind 2
r8-agent5-sku 862/862XL
r8-agent5-type 16
scan-style 1
scan-type 1
status-
status-
status-type 2
support-released True
support-subtype 16101
support-type 2
support-ver 3.9.2
tech-class ['DJGenericVIP']
tech-subclass ['Normal']
tech-type 2
usb-pid 29457
usb-vid 1008
Status History (most recent first):
Date/Time Code Status Description User Job ID
-----
05/13/09 07:01:31 1000 Idle david 0
05/12/09 13:01:14 501 Print job has completed david 232
05/12/09 13:00:00 500 Started a print job david 232
05/10/09 16:19:48 501 Print job has completed david 231
05/10/09 16:19:18 500 Started a print job david 231
05/10/09 09:02:41 1000 Idle david 0
Done.
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Revision history for this message
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#4 |
I can reproduce this. I'll look into having this corrected for a future release.
Thanks for your support of HPLIP--we appreciate it.
Aaron
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Revision history for this message
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#5 |
This will be fixed in the next release of HPLIP.
The issue is that the model database has the incorrect ink type for
the photo black cartridge. It should be 19 instead of 16.
Can you help with this problem?
Provide an answer of your own, or ask owise1 for more information if necessary.
