Printer does not work for scanning printing OK

Connection method? OS + version?

Thanks for the response Brian P.
The OS is Ubuntu 20.04 64 bit and the printer is connected to a USB port.
I have been wondering if reinstalling the 3.17.10 version might be an option ?

Tks Barry

Barry,

On 21.04 users are given ipp-usb and sane-airscan as a matter
of course. My suggestion is to install these two packages
from upstream at

  https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/

Printing will be affected, but we can deal with that.

This is not an HPLIP solution.

Thanks Brian, I think I might have messed up somewhere.
ipp-usb is already installed.
I downloaded the sane-airscan .deb file OK and when run It produced
/usr/share/air-scan.gz
gunzip produced usr/share/man/man5 Which seems to be the man pages.

So I think somewhere I did the wrong thing.
whereis does not locate any other files.

Sorry for the hassle.
Barry

> ipp-usb is already installed.

Let's check it is functional. Give what you get for

  lsusb -v | grep -A 3 bInterfaceClass.*7
  systemctl status ipp-usb

The file for sane-airscan is probably in Downlods. Go there
and check with

  ls -l

Now do

  sudo dpkg -i sane-airscan_0.99.27-1+89.1_amd64.deb

On 3/1/23 00:20, brian_p wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> Status: Open => Needs information
>
> brian_p requested more information:
>> ipp-usb is already installed.
>
> Let's check it is functional. Give what you get for
>
> lsusb -v | grep -A 3 bInterfaceClass.*7
> systemctl status ipp-usb
barry@barry-vk2aab:~$ lsusb -v | grep -A 3 bInterfaceClass.*7
Couldn't open device, some information will be missing
       bInterfaceClass 7 Printer
       bInterfaceSubClass 1 Printer
       bInterfaceProtocol 4
       iInterface 0
--
       bInterfaceClass 7 Printer
       bInterfaceSubClass 1 Printer
       bInterfaceProtocol 2 Bidirectional
       iInterface 0
--
       bInterfaceClass 7 Printer
       bInterfaceSubClass 1 Printer
       bInterfaceProtocol 4
       iInterface 0
can't get debug descriptor: Resource temporarily unavailable
Couldn't open device, some information will be missing
--
       bInterfaceClass 7 Printer
       bInterfaceSubClass 1 Printer
       bInterfaceProtocol 4
       iInterface 0
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
barry@barry-vk2aab:~$
 > Unfortunately not what you expected.
>
> The file for sane-airscan is probably in Downlods. Go there
> and check with
>
> ls -l
>
> Now do
>
> sudo dpkg -i sane-airscan_0.99.27-1+89.1_amd64.deb
> dpkg: error: cannot access archive 'sane-airscan_0.99.27-1+89.1_amd64.deb': No such file or director

but sane-airscan 0.99 is in downloads.

  I cannot get this printer scanner going in windows either.
Is there something I should do here to setup sane-airscan archive ?

Barry

> but sane-airscan 0.99 is in downloads.

  cd Downloads

and use dpkg -i.

OK now?

Thanks Brian, it is all go now. Will have to learn all the functions yet
but it did scan a document fine.
Thanks for all your help.
Barry

On 4/1/23 00:40, brian_p wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> Status: Open => Needs information
>
> brian_p requested more information:
>> but sane-airscan 0.99 is in downloads.
>
> cd Downloads
>
> and use dpkg -i.
>
> OK now?
>

> Thanks Brian, it is all go now.

Good. Please mark as solved.

Hello Brian,
             Well I spoke too soon.
The scanner worked well on that day and the printer & computer were
switched off a couple of times and restarted and scanned more all OK.
Then the next morning it could not scan and reported a driver plugin was
missing.
I followed the suggestions and installed "a plugin" but it reported the
installation failed.
I was using the Xscan that is on my m/c to run the scanner OK.
The Ubuntu program website has the Xscan program avilable.
I will reinstall that later today and let you know if it works.
If not, I will take the opportunity to install Ubuntu 22.10, reinstall
the Ubuntu site Xscan and then let you know the result.

Thanks for your help.

Barry

On 5/1/23 02:30, brian_p wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> brian_p posted a new comment:
>> Thanks Brian, it is all go now.
>
> Good. Please mark as solved.
>

For a manual installation of the plugin you can proceed as follows:

Download the file https://developers.hp.com/sites/default/files/hplip-3.22.10-plugin.run by doing a right click on the link and selectin "save target as ..." and store it in the Downloads folder

Then open a terminal window and execute the commands

cd Downloads
sh ./hplip-3.22.10-plugin.run

(In case that you have a version of HPLIP installed that is different from 3.22.10, then you have to adapt the URL and the command accordingly.)

Hello Brian,
             Well I removed Xsane and Installed Xsane from the Ubuntu
software site but with exactly the same result plugin did not install.
Had a look at the Xsane website and my printer/scanner is not in the
lists as an available software.
So how did we get it going for some hours two days ago ?
Any suggestions of where we go from here ?

Cheers Barry White VK2AAB

On 5/1/23 02:30, brian_p wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> brian_p posted a new comment:
>> Thanks Brian, it is all go now.
>
> Good. Please mark as solved.
>

Hello Manfred,
               Following is what I tried;
barry@barry-vk2aab:~/Downloads$ sudo sh hplip-3.22.10-plugin.run
sh: 0: Can't open hplip-3.22.10-plugin.run
barry@barry-vk2aab:~/Downloads$ sh ./hplip-3.22.10-plugin.run
sh: 0: Can't open ./hplip-3.22.10-plugin.run
barry@barry-vk2aab:~/Downloads$
So no result. I cannot see why it won't run
I had run it early this week but did not use ./
Looks like the needed paramaters may not be in the file anyway.
The mystery is why did it work for just one day ?????

Tks Barry

On 5/1/23 22:35, Manfred Hampl wrote:
> sh ./hplip-3.22.10-plugin.run

What is the name of the directory where you stored the downloaded file?
You have to use that name in the "cd" command.

Barry,

Please give the output of

  scanimage -L

Hello Manfred,
               It is home/barry/Downloads

Tks Barry

On 6/1/23 00:10, Manfred Hampl wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What is the name of the directory where you stored the downloaded file?
> You have to use that name in the "cd" command.
>

Hello Brian,
Here is the output of the scanimage -L cmd;
barry@barry-vk2aab:~$ scanimage -L
device `hpaio:/usb/ENVY_6400_series?serial=TH293GJ0KS' is a
Hewlett-Packard ENVY_6400_series all-in-one
device `escl:http://127.0.0.1:60000' is a ESCL ENVY 6400 series
[TH293GJ0KS] flatbed scanner
device `airscan:e0:ENVY 6400 series [TH293GJ0KS]' is a eSCL ENVY 6400
series [TH293GJ0KS] ip=127.0.0.1
barry@barry-vk2aab:~$
I immediately tried to run Xscan and it responded with the Plugin
Missing warning. Probably because as my last msg said the script did
not run.
de Barry

On 6/1/23 00:50, brian_p wrote:
> Your question #704253 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/704253
>
> brian_p requested more information:
> Barry,
>
> Please give the output of
>
> scanimage -L
>

I do not know why the attempt to manually install the plugin has failed.
I suggest that you try again and carefully select the directory for downloading the file, such that you can then "cd" into that directory and start the installation.

Can you scan with

  simple-scan "airscan:e0:ENVY 6400 series [TH293GJ0KS]"

or

  xsane "airscan:e0:ENVY 6400 series [TH293GJ0KS]"

Hello Manfred,
              Some success this time. It seems to be very dependant on what options I choose.
This time I ignored the request to turn the printer off and on again.
I then got options on ui pages I had not seen previously.
I will document the options that I take and let you know.
When setting the scan options I select "Grey" from the Colour or Grey.
I was really looking for Black and White but that is not available.
However it is working I think ! Will be interesting to see if it restarts OK after a full computer/printer powerdown cycle.
Thanks again, will let you know what happens.
de Barry

Brian & Manfred, the following is a follow up.
SCANNER PLUGIN LOG
Well got the scanner working well. But now I find the bloody printer does not work !!! It works on both scan & print with Windows.
Re run hplip-3.22.10.run with a few different options & none make any difference. Frankly this software is a shambles. I tried the earlier version but it just crashed.
It is enough to make me give up Linux !!!

Loaded from Documents/scanned directory Loading failed.
Loaded from home/barry/Downloads Loading started
Options offerred 1st run 2nd run
Automattic y y
Linux 20.04 y y
My pswrd
Community Repositoroes
hplip Profile y n
Offered three offerings og 4630 selected one flatbed scanner
Failed to load Canberra-gtk-module
Remove & Install I i
Starting Installation
Check for Updates n n
Restart or Replug y y
Computer Restarted
Restart Xsaane Selected operation with Flatbed scanner
Scanner worked for rest of day including a power off/on
Program started next day OK but no matter what parameters I selected it always reported “Did not start because faulty paramater”
Will now do another install
What is the profile option about ?
I am scanning a white paper with black print. There is no option for black & white only Grey and slide which seemed to work OK
This last time when starting I selected a different option and it put up a screenwith the ICON of Xsane and along side was the set paramater screen
set pdf and grey and it scanned OK.

Barry White <email address hidden>

> But now I find the bloody printer does not work !!!

> It is enough to make me give up Linux !!!

As I said previously:

> Printing will be affected, but we can deal with that.

You have ipp-usb installed and the printer is connected to
USB. See the IPP-over-USB sections at

  https://wiki.debian.org/CUPSDriverlessPrinting

and give the output of

  driverless

Hello Brian,
                        Switched off and had dinner, watched some TV then turned computer and tried again, IT PRINTED ! Aaaarrrggghhh !Just tried to scan and it replied Driver plugin installation required.
It seems to me that the software does not look to see if some parameters have been set
up for the other function and if so set for the current requested operation.
Seems such a fundamental requirement I cannot believe it has not been done.
As the jobs remain in the print queue it could be something is changed in the Linux
system and is not restored when the current operation concludes.
I will let you know if it works in the morning, I am off to bed now.

Barry

"and it replied Driver plugin installation required."

Have you already successfully installed the plugin package with the sh ./hplip-3.22.10-plugin.run command?

Yes many times. Both with preceding ./ and without. Some of the times the only way to get it it function either print or scan is to reinstall hplip.
Just now this morning it would not print although last night it did print.
It did however detect that the printer was out of paper !

Just reinstalled hplip. Still no print, will now try scan; Does not work says
"Driver Plug in Installation Required !"

What is the significance of the option for Profiles during the install run ?
I have tried answering y & n to that question, no obvious difference.

Is the source code available ? What language is it written in ?
At present will not print or scan.

Not Happy Jan ! a local saying from a TV advert !

de Barry

Barry,

We hope you have carefully read the info in the wiki link I gave.
If you wish to deal with HPLIP (which I said I was not going to),
ipp-usb *cannot* be on the system.

With ipp-usb on the system give the output of

 driverless

Ahhh, thanks Brian, I missed it somewhere that ipp-usb cannot be on the system at the same time. What are the advantages of each driver system ?
I can easily remove ipp-usb but hplip probably generates more files and might be harder to do.
I will have a go at removing hplip first.
Tks Barry

I did not advise removing HPLIP. Leave it for now.

How about the info I asked for?

With ipp-usb on the system give the output of

 driverless

Brian JACKPOT !
I managed to get driverless set as the Location on the Settings/Printers page.
Just tried it for printing and scanning and both worked.
Are then advantages with HPLIP ?
This was so straightforward. I only loaded it because HP Support said to do so.
I had a driver on my Brother which I had downloaded from the Brother website.
They provide Linux drivers for their printers.
So thanks Brian much appreciated. Are you in West Australia ?

Oh Dear, not out of the woods yet.
Got a few pages printed then a couple of blank pages.
Looked at Settings/Printer and there were no printers.
Did the search and it had two with the same name. Managed to remove one and got it set for driverless ok but in the selection Printer details it wants PPD file loaded.
Where do I find that ?
Sorry to have to keep this going but it is very frustrating.

Cheers Barry

PS it does not put the print job in the queue.

> Are then advantages with HPLIP ?

None that immediately come to mind.

> Are you in West Australia ?

No. The UK.

I cannot find the PPD files as requested by the settings so are then any problems that you aware of in reinstalling ipp-usb from the Ubuntu site ?

Regards Barry

I have re installed ipp-usb but it still fails to print.
It puts on top of the screen Printing
then
puts on screen Printing completed
However the printer does not make that clicking noise when preparing to start printing.

Works under Windows 10 printing and scanning.

Is the setup for the printer driver location "driverless" uppercase D or d ?
It also asks for PPD file but I cannot find them.

Barry

It seems that the onlt thing I need is the PPD file.
I have searched for ppd and *.ppd
all to avail.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

I would like to reopen the thread again with Brian_p.

Brain, the install script was & still is in downloads.
eg
barry@barry-vk2aab:~$ sudo dpkg -i sane-airscan_0.99.27-1+89.1_amd64.deb
[sudo] password for barry:
dpkg: error: cannot access archive 'sane-airscan_0.99.27-1+89.1_amd64.deb': No such file or directory

I tried apt-get install sane-airscan_0.99.27-1+89.1_amd64.deb with the same result.
I will try synaptic and see if I can get it there.
To date the printer has been working 100% but everything I try comes back scanner
not found. On Windoze it works fine, printing and scanning.

Tks Barry

"the install script was & still is in downloads."

In that case you either have to cd (change directory) into the downloads directory first, or change the command by adding the Downloads directory to the file name.

Either

cd Downloads
sudo dpkg -i sane-airscan_0.99.27-1+89.1_amd64.deb

or

sudo dpkg -i Downloads/sane-airscan_0.99.27-1+89.1_amd64.deb

(or something similar to this).

Brian
Previously when I entered that cmd it responded archive not available.

This time it run but only seems to have installed the MAN pages.
There is no program sane-airscan installed.

I could not find it on Synaptic either.
The hplip having been installed several times seems to have filled my Downloads directory with an enormous amount of "rubbish".
It now seems that the hplip ENVY 6400 files do not work with ENVY 6430e scanner.
At present I close Ubuntu open windows scan and save to a memory stick, then reopen ubuntu.

There is no sane-airscan program.

The package that you have installed provides an add-on for the "normal" sane programs.

Try
airscan-discover
scanimage -L
What do you get?

Hello Manfred,
                              I tried that cmd & this was the result;

barry@barry-vk2aab:~$ scanimage -L
device `hpaio:/usb/ENVY_6400_series?serial=TH293GJ0KS' is a Hewlett-Packard ENVY_6400_series all-in-one
barry@barry-vk2aab:~$

What happens when you run the command

xsane "hpaio:/usb/ENVY_6400_series?serial=TH293GJ0KS"

Hello Manfred, it responded with a UI page with Input Output errorQuote:
Faild to open device hpaio:/usb/ENVY_6400_series?serial=TH293GJ0KS
Error during device I/O

Operates reliably for printing, usually ends up saying "Plug in Required" when trying to scan using Xsane or other scanners, Skanlite, UIscan etc.

de Barry

What is the exact text of the message related to "plugin required"
and what is the full output when you do
cd Downloads
sh ./hplip-3.22.10-plugin.run

Here is a screen shot. I will AGAIN reload hplip tomorrow.
I had previously sent the log of a previous install. There is one option about profile but I had no idea what it was about. I have answered it Y & N on different occasions but it did not seem to make a difference.

I am off to bed now good night !

file:///home/barry/Screenshots/Screenshot%20from%202023-01-29%2010-20-39.png

1. attaching screenshots does not work, the Launchpad mail interface drops them.

2. You are confusing the hplip software installer and the hplip plugin installer.

I was preparing an answer to your post when it just disappeared,
I was not aware that the plugin installer was a separate program.
Tried to download from the site several times but it never responds.
There is an /install directory with a number of script files.
Is that where it is ? What is its name ?
Hopefully that will solve all my problems.

Cheers Barry White

Just made anothe attempt to download the plugin install file but after selecting download from from site and clicking on NEXT nothing at all happens.
It just sits there indefinitely.

Manfred;
This time I went and made a cup of coffee and when I came back it asked for my click
on copyrights etc and it then HP Device Manager
Plugin Installation
Plug in Installation Failed

Plugin Install Failed
 Failed Install Plugin

Either you chose to skip
or entered the wrong password.

Neither was he case. I have to ask; does the site have the software for 6430e ?
I suspect it does not. I notice on Windows it tells me is no driver for my printer.
It does work there anyway.
I think it has to be accepted that there is no Plug in for my printer.

Barry White

I am sorry, but I do not understand what you are doing.

From my comment #11

quote
Download the file https://developers.hp.com/sites/default/files/hplip-3.22.10-plugin.run by doing a right click on the link and selecting "save target as ..." and store it in the Downloads folder

Then open a terminal window and execute the commands

cd Downloads
sh ./hplip-3.22.10-plugin.run
end of quote

Where do you see "NEXT" that does not work?

Please provide the full output that you get when running "sh ./hplip-3.22.10-plugin.run"

Manfred, here is the output
All looked well.
barry@barry-vk2aab:~$ cd /home/barry/Downloads
barry@barry-vk2aab:~/Downloads$ sh ./hplip-3.22.10-plugin.run
Verifying archive integrity... 100% All good.
Uncompressing HPLIP 3.22.10 Plugin Self Extracting Archive 100%

HP Linux Imaging and Printing System (ver. 3.22.10)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.22.10
Installed HPLIP version: 3.22.10
Number of files to install: 64

note: Using PyQt5
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.

Done.

barry@barry-vk2aab:~/Downloads$ sh ./hplip-3.22.10-plugin.run
Verifying archive integrity... 100% All good.
Uncompressing HPLIP 3.22.10 Plugin Self Extracting Archive 100%

HP Linux Imaging and Printing System (ver. 3.22.10)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.22.10
Installed HPLIP version: 3.22.10
Number of files to install: 64

note: Using PyQt5
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
------------------------------------------------------------------------------------
NB this is the first time I have seen this operation.
I then openned

So I ran with great hope this would work.
I opened Xsane and this was the response in ui box.

ERROR
Failed to open Device:-hpalo:/usb/ENVY_6400series usb=TH the serial number of the printer.

Error during device I/O

Close

Thats it the plugin is installed but it does not work !!!
I will send this then
 restart the computer and see if that rests something.
Old long used technique it worked on many machines in the last fifty years.
Cheers Barry

This question was expired because it remained in the 'Open' state without activity for the last 15 days.