Scanner inoperable with Zorin OS 16.1 & Document Scanner
1. Your Linux Distribution and version.
Zorin OS 16.1 (Ubuntu-based)
2. Your printer make/model.
Laser Jet Pro MFP M130fn
3. If possible, run 'hp-check -t' and post the output.
jim@EliteZorin:~$ hp-check -t
Saving output in log file: /home/jim/
HP Linux Imaging and Printing System (ver. 3.22.2)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: zorin distro is not found in AUTH_TYPES
/Gtk-Message: 12:07:14.941: Failed to load module "canberra-
warning: unknown-16 version is not supported. Using unknown-0 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.15.0-41-generic #44~20.04.1-Ubuntu SMP Fri Jun 24 13:27:29 UTC 2022 GNU/Linux
Host: EliteZorin
Proc: 5.15.0-41-generic #44~20.04.1-Ubuntu SMP Fri Jun 24 13:27:29 UTC 2022 GNU/Linux
Distribution: unknown 16
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.22.2
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro 16 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.22.2
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.22.2
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[commands]
scan = /usr/bin/
[fax]
email_address =
voice_phone =
[last_used]
device_uri =
printer_name =
working_dir =
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1646687923
latest_
notify_upgrade = false
pending_
[installation]
date_time = 07/31/22 12:07:15
version = 3.22.2
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
Gtk-Message: 12:07:16.742: Failed to load module "canberra-
Gtk-Message: 12:07:16.778: Failed to load module "canberra-
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 9.0.1 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.7 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.4.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.22.2 OK -
hpmudext IO-Extension REQUIRED - 3.22.2 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.22.2 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.22.2 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
device `hpaio:
device `escl:http://
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
4?serial=
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-LaserJet-
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-LaserJet-
Communication status: Good
HP_LaserJet_
-------
Type: Unknown
Device URI: implicitclass:
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP_LaserJet_
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
USB HP-LaserJet-
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 3
Total Warnings: 1
Done.
4. A detailed explanation of your problem.
I am unable to use the scanner from Zorin Linux. Document Scanner recognizes the scanner is there but is unable to scan. Under some conditions the scanner is scanning (audible) but the data is not sent to the computer. I have tried many many things to fix it but nothing has worked. I have tried removing HPLIP, installing different versions of HPLIP, and USB connection, and Ethernet connection, and BOTH connections. In some conditions Document Scanner says "Plug-in required" and it asks if I would like to download it from HP, and I say yes, and it says "Unable to detect network" even though my Ethernet connection is active. On the HPLIP website I cannot find a way to download the plug-in required for the scanner.
5. Steps to recreate the problem.
(a) Install Zorin OS 16.1 core and turn computer ON
(b) Connect the printer by USB or Ethernet or both, and turn printer ON
(c) Run Document Scanner
(d) Select printer
(e) Select SCAN
(f) Shake head in disappointment
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Jim K
- Solved:
- Last query:
- Last reply: