faxing files

Asked by Steven Artigas

Running Linux Mint Mate 19.2 with HP LaserJet M1522nf as network multi-function printer. Printer driver is v.3.22.4. Attempting to fax docs from computer files. HP Device Manager sees printer and status is "accepting new jobs." Selecting "Send Fax" opens dialog box at step 2 of 5 and advises "to continue without coverpage, (which in this case is not needed) click "next." This brings up page 3 of 5, "Select files to send" and displays the file system when "Add" is selected. I can go to the file I wish to send (jpg format), select it and choose the "Open" button.

The chosen file does not populate the displayed field, but via the hp icon in the tray I can see that a file has been added to the fax I wish to send, and a black pop-up informs "fax started." At this point, I'm stuck. There is nothing on-screen that allows me to enter the recipient fax number, either manually or from the address book. Also I see no means to execute the fax. What am I missing?

EDIT- Just re-tried this after multiple failures- same input, no options, actually- test fax did go through. Plan to test again to confirm app is working.

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HPLIP Edit question
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Steven Artigas
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Steven Artigas (slowpoke47) said (last edit ):

OP here- thank you for responding. Progress made on this issue since I posted, could be resolved. I continued to attempt test faxes, and each time, a few more of the necessary elements appeared in the Device Manager dialog. About a week ago, 2 test faxes successfully sent and by then, all aspects of the steps to send appeared complete.

A few days ago I sent a 16-page fax, 6 files, that appeared to transmit as expected, with "sending p.x" messages on the printer screen, but the transmission stopped during page 3 and an error message came up that the connection had failed. All cables etc, on my end were good. I believe the problem in this case was on the receiving end, but could not confirm because the landline at that location has apparently been out of service also. When this fax eventually completes, I'll post back.

Should there still be an issue here, I'll follow up on your link.

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Steven Artigas (slowpoke47) said (last edit ):

Back here to try link posted by Asad Khan but can't figure out how to view his response that included the link.

Edit- I did find that post in my email- but the link is for a gardening site, nothing to do with HPLIP.

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Steven Artigas (slowpoke47) said :

Update: Just attempted a 24-page fax of docs from this computer. System says fax completed successfully. Currently waiting to hear from intended recipient to confirm transmission.

Previously tried faxing (twice) to the same number, as mentioned above. The first attempt returned an error message while sending p.3. The second attempt, earlier today, returned an error message while sending p.8. This third attempt, reported as successful, consisted of the same docs as the earlier one, and I am advised that the target fax machine is always on. I am sure I followed the same steps in all three cases so I don't know why the 3rd one succeeded where the others failed.

When I get confirmation that the fax was received I'll post back.

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Steven Artigas (slowpoke47) said :

This issue was complicated by the need to replace the main circuit board due to port damage after the successful transmission mentioned above. All is now well, new board up and running.