install HPLIP-3.22.2 on Linux Mint 20.3 failed

Asked by Fred P

Hello,
I just did a fresh install of Linux Mint 20.3. as part of the process I also installed HPLIP-3.22.2.
When I try to use the HP device manager for the 1st time (to scan), it ask me to install a driver plug-in.
I answer the question "Plug-in Installation choice" with "from HP authorized server" -> Next.
After that it replies with "Plug-in failed"?

Linux Mint 20.3
HPLIP-3.22.2
Printer HP MFPM1536dnf
xsane v0.999

How can I resolve this problem.
Any help is much appreciated

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brian_p (claremont102) said :
#1

Follow the instructions in the first post at

https://answers.launchpad.net/hplip/+question/700478

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Fred P (fpa512) said (last edit ):
#2

I'm assuming that the important entry on that thread is entry #9.
I used this command.
It completed the installation.
I tried to perform a scan afterwards, starting the HP device manager.
I responds (as before) with a plug0in installation is need.
I followed the dialog but at then the plug-in installation failed.
The final entries in the terminal windows are:

<<<
Plug-in version: 3.22.2
Installed HPLIP version: 3.22.2
Number of files to install: 64

note: Using PyQt5
qt5ct: using qt5ct plugin
Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.
error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.

Done.
>>>

If necessary I could provide some screenshots and the full terminal output.
(How can I attach files to this issue?)

No success yet.

TIA

PS: Interestingly, on my laptop with Linux Mint 20.3 as well the scanning with HPLIP works fine. (HPLIP-3.14.1)

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brian_p (claremont102) said :
#3

Printer make and model, please?
USB connection?

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Fred P (fpa512) said :
#4

Ethernet connection. Printer HP MFP1536dnf

HPLIP (scanning) is working on a laptop with Linux Mint 20.3 & HPLIP-3.14.1, same printer.

Thanks

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Fred P (fpa512) said :
#5

Any updates available on this item?
Thanks

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Launchpad Janitor (janitor) said :
#6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

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Fred P (fpa512) said :
#7

well maybe 15 days is not enough.

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Fred P (fpa512) said :
#9

I needed to scan some documents and I was forced to use a WIN laptop (which is a pain on it's own).
I still cannot scan on my Linux box.

screenshot1: https://drive.google.com/file/d/1UkEPcwcN4Ln8D-yjzutbH0P0difQ-CcU/view?usp=sharing
screenshot2: https://drive.google.com/file/d/193qYphrut0Q8_I1vOSL5MsQ6BtscbnnH/view?usp=sharing
screenshot3: https://drive.google.com/file/d/1QeMU3OWQKBLETirDtLRga1sSSCYUPjQC/view?usp=sharing

Hopefully someone can provide some help.
Thanks in advance.

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Fred P (fpa512) said (last edit ):
#10

I still wasn't able to successful install (and use) the hplip software.
I downloaded the latest version hplip-3.22.4 and executed the shell script.
I had all previously installed hplip versions removed during the execution of the script.
After install was completed I launched hplip for scanning with HP M1536dnf.
It appears that it can't connect to the printer (xsane 0.999) even though I can print pages.
Than it says it need to an additional driver plugin is needed why subsequently fails.
Below are screenshots of all steps I went through.

Screenshot1: https://drive.google.com/file/d/1utx284_hT6myjGx3espBeIYsAYeGfQvX/view?usp=sharing
Screenshot2 https://drive.google.com/file/d/1oO1fIi3dBSqPUFNhSXJwTnq1c4PTgsx8/view?usp=sharing
Screenshot3: https://drive.google.com/file/d/1BWJWoqQOwyuRXUtvKzjJd79V3BQGAM_y/view?usp=sharing
Screenshot4: https://drive.google.com/file/d/1xcWkWtahPsR5hFtTVGW4n3bicWeXVGxG/view?usp=sharing
Screenshot5: https://drive.google.com/file/d/1rrS0g0qWnG7J9GXQg0x1JRZp3H1RuGOX/view?usp=sharing
Screenshot6: https://drive.google.com/file/d/1Akp5CU1Kc8kLBhINAJs0T36ZZqvdUwg5/view?usp=sharing

Perhaps one of the hplip team members can look it this problem?

Thanks in advance

PS. Do I perhaps have to install an older version as 3.22.4?

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Manfred Hampl (m-hampl) said :
#11

What exactly happens if you try the following (already mentioned in the first comment):

For manually installing the plugin download the *.run file in the same version as your HPLIP installation from https://developers.hp.com/hp-linux-imaging-and-printing/plugins and install it by executing the command
sh ./hplip-3.22.4-plugin.run
("cd" into the right directory first and replace the version number accordingly)

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Fred P (fpa512) said :
#12

Hallo Manfred,

As i mentioned in my previous posting I executed the specific, downloaded script .
(... I downloaded the latest version hplip-3.22.4 and executed the shell script. ...)

The script finished to the end without any error messages.
As part of the script I removed the 'old' version of the software as requested by the script.

When I'm launching hplip to scan (after hplip launched xsane) it's asking for another plug-in install.
Please see screenshot #2 and #3.

It's like going in circles.

I'm desperate to get this scanning going.
HELP - HELP - HELP.

TIA

PS. Should I perhaps try an older version of hplip?

Revision history for this message
Manfred Hampl (m-hampl) said :
#13

Don't confuse the hplip software installer hplip-3.22.4.run and the plugin installer hplip-3.22.4-plugin.run

Revision history for this message
Fred P (fpa512) said :
#14

ah grrr.
Than I will download and run the hplip-3.22.4-plugin.run script

Revision history for this message
Fred P (fpa512) said :
#15

Finally.

It seems that was the solution for the problem (to run hplip-3.22.4-pligin.run).
Now he scanning works.
Thanks to all who helped (-> Manfred).

Only one questions remains:
How can I scan a document in DIN-A-4 format and not in letter format?
under the menu entry "Preferences - Setup -> Copy" there are fields for Paper geometry; are these the fields to change for DIN-A-4?

Can you help with this problem?

Provide an answer of your own, or ask Fred P for more information if necessary.

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