HPLIP

Cannot download/install driver plugins (ScanJet Enterprise Flow 5000 s4)

Asked by Taylan Morcol on 2021-12-21

I'm trying to install HPLIP to be able to use my ScanJet Enterprise Flow 5000 s4 scanner on my computer. I'm running Ubuntu 20.04. I'm stuck at the driver plugin installation step. I get the following output on the terminal. How can I solve this problem? Thanks for your help!

$ hp-plugin

HP Linux Imaging and Printing System (ver. 3.21.12)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.21.12)
Plugin Download and Install Utility ver. 2.1

Checking for network connection...
Downloading plug-in from:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 92, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/share/hplip/ui5/plugindialog.py", line 248, in NextButton_clicked
    status, download_plugin_file, error_str = self.pluginObj.download(self.plugin_path,self.plugin_download_callback)
  File "/usr/share/hplip/installer/pluginhandler.py", line 257, in download
    core = core_install.CoreInstall()
  File "/usr/share/hplip/installer/core_install.py", line 241, in __init__
    self.passwordObj = password.Password(ui_mode)
  File "/usr/share/hplip/base/password.py", line 130, in __init__
    self.__readAuthType() # self.__authType
  File "/usr/share/hplip/base/password.py", line 153, in __readAuthType
    distro_name = get_distro_name().lower().replace(" ","")
  File "/usr/share/hplip/base/password.py", line 95, in get_distro_name
    os_name = distro.linux_distribution()[0]
  File "/usr/lib/python3/dist-packages/distro.py", line 122, in linux_distribution
    return _distro.linux_distribution(full_distribution_name)
  File "/usr/lib/python3/dist-packages/distro.py", line 677, in linux_distribution
    self.version(),
  File "/usr/lib/python3/dist-packages/distro.py", line 737, in version
    self.lsb_release_attr('release'),
  File "/usr/lib/python3/dist-packages/distro.py", line 899, in lsb_release_attr
    return self._lsb_release_info.get(attribute, '')
  File "/usr/lib/python3/dist-packages/distro.py", line 552, in __get__
    ret = obj.__dict__[self._fname] = self._f(obj)
  File "/usr/lib/python3/dist-packages/distro.py", line 1012, in _lsb_release_info
    stdout = subprocess.check_output(cmd, stderr=devnull)
  File "/usr/lib/python3.8/subprocess.py", line 415, in check_output
    return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
  File "/usr/lib/python3.8/subprocess.py", line 516, in run
    raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.
Error in sys.excepthook:
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
    with os.fdopen(os.open(pr_filename,
PermissionError: [Errno 13] Permission denied: '/var/crash/_usr_share_hplip_plugin.py.1000.crash'

Original exception was:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 92, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'

During handling of the above exception, another exception occurred: