HPLIP

Trouble installing HP printer

Asked by Elizabeth Shaffer

Hi,
I have a HP Envy 7640. I installed the HPLIP 3.21.10 on my Dell xps. Im using Ubuntu 20.04.3
this is the report i get.

 DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------------- ------------------------------------------
  hp:/usb/ENVY_7640_series?serial=TH5BJ3T103063T HP ENVY 7640 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ENVY_7640_series_TH5BJ3T103063T_
--------------------------------
Type: Unknown
Device URI: implicitclass://ENVY_7640_series_TH5BJ3T103063T_/
PPD: /etc/cups/ppd/ENVY_7640_series_TH5BJ3T103063T_.ppd
warning: Failed to read /etc/cups/ppd/ENVY_7640_series_TH5BJ3T103063T_.ppd ppd file
PPD Description:
Printer status: printer ENVY_7640_series_TH5BJ3T103063T_ is idle. enabled since Fri 26 Nov 2021 06:20:36 AM EST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB None Required - - OK Node:'/dev/bus/usb/001/006' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/ENVY_7640_series_TH5BJ3T103063T_.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/ENVY_7640_series_TH5BJ3T103063T_.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

Can you help me get connected?

Thankyou
Liz

Question information

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Status:
Solved
For:
HPLIP Edit question
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Solved by:
Shashank Kimothi
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Revision history for this message
Best Shashank Kimothi (kim0-hplip) said : 		#1

Hi Liz,

It seems your printer queue ENVY_7640_series_TH5BJ3T103063T_ was not setup using hplip.
Can you try deleting this printer queue. And add printer using hp-setup ?
You can confirm the printer was added using hplip by running hp-toolbox and see if the print queue shows up there.

Also have you tried setting up the printer using wired ethernet?

Revision history for this message
Elizabeth Shaffer (rosetumi) said : 		#2

Thanks Shashank Kimothi, that solved my question.

Revision history for this message
Elizabeth Shaffer (rosetumi) said : 		#3

Thankyou Shashank, but I got so frustrated with this that I install Mint and I now have my printer. Thanks for answereing.