Printer always busy and other connectivity issues

Asked by Paul Nebeling

I recently purchased an HP OfficeJet Pro 8025e. I am currently running Debian 11 with HPLIP. My problem is that the printer is always showing Busy/Offline/Disconnected. I can not access the printer with either the HP-toolbox or with SANE/XSANE. FWIW, I can print from Windows and my Android phone, so I know it's not the PRINTER unless it's the USB port, but the FAX side seems to be working just fine.

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brian_p (claremont102) said :
#1

Please provide outputs from

  lsusb -v | grep -A 3 bInterfaceClass.*7
  systemctl list-units "ipp-usb*" | grep service
  lpstat -t

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Paul Nebeling (paulneb86) said :
#2

lsusb -v | grep -A 3 bInterfaceClass.*7

      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 4
      iInterface 0
--
      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 2 Bidirectional
      iInterface 0
--
      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 4
      iInterface 0
--
      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 4
      iInterface 0

systemctl list-units "ipp-usb*" | grep service

  ipp-usb.service loaded active running Daemon for IPP over USB printer support

lpstat -t

scheduler is running
no system default destination
device for HP_OfficeJet_Pro_8020: hp:/usb/HP_OfficeJet_Pro_8020_series?serial=TH18A2R10K
device for HP_OfficeJet_Pro_8020_fax: hpfax:/usb/HP_OfficeJet_Pro_8020_series?serial=TH18A2R10K
device for HP_OfficeJet_Pro_8020_series_B03D81_USB_: implicitclass://HP_OfficeJet_Pro_8020_series_B03D81_USB_/
HP_OfficeJet_Pro_8020 accepting requests since Thu 11 Nov 2021 05:32:17 PM EST
HP_OfficeJet_Pro_8020_fax accepting requests since Thu 11 Nov 2021 04:53:40 PM EST
HP_OfficeJet_Pro_8020_series_B03D81_USB_ accepting requests since Fri 12 Nov 2021 12:00:04 AM EST
printer HP_OfficeJet_Pro_8020 is idle. enabled since Thu 11 Nov 2021 05:32:17 PM EST
printer HP_OfficeJet_Pro_8020_fax is idle. enabled since Thu 11 Nov 2021 04:53:40 PM EST
printer HP_OfficeJet_Pro_8020_series_B03D81_USB_ is idle. enabled since Fri 12 Nov 2021 12:00:04 AM EST

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brian_p (claremont102) said :
#3

The outputs of all commands are precisely what would be expected
on Debian 11. Does this command lead to printing

  lp -d "HP_OfficeJet_Pro_8020_series_B03D81_USB_" /etc/nsswitch,conf ?

There is a reason for your initial observation. I will go into it later.

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Paul Nebeling (paulneb86) said :
#4

Yes, it did print. Something with X or hplip?

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brian_p (claremont102) said :
#5

Your bullseye printing system is working exactly as designed
using the IPP-over-USB protocol. However, HPLIP cannot be
used at the same time. There is nothing wrong with HPLIP or
X. Please see the bullseye Release Notes for all the detail. Ask
if you have any queries.

I would appreciate some information for my records. Please give
what you get for

  avahi-browse -rt _ipp._tcp
  avahi-browse -rt _uscan._tcp

avahi-browse is in the avahi-utils package.

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brian_p (claremont102) said :
#6

Help asked for. It was given.

Information requested to help other users. Total silence.

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Paul Nebeling (paulneb86) said :
#7

Sorry for the delay. I've been busy with a wedding and work. Thank you for your assistance. I will run those commands when I get home tonight.

Revision history for this message
Paul Nebeling (paulneb86) said :
#8

Here's the information you requested.

 avahi-browse -rt _ipp._tcp

+ lo IPv4 HP_OfficeJet_Pro_8020_fax @ bbs3 Internet Printer local
+ lo IPv4 HP_OfficeJet_Pro_8020 @ bbs3 Internet Printer local
+ lo IPv4 HP OfficeJet Pro 8020 series [B03D81] (USB) Internet Printer local
= lo IPv4 HP_OfficeJet_Pro_8020 @ bbs3 Internet Printer local
   hostname = [bbs3.local]
   address = [127.0.0.1]
   port = [631]
   txt = ["printer-type=0x101E" "printer-state=3" "Duplex=T" "Color=T" "TLS=1.2" "UUID=aff8f72b-2531-3190-68f8-23bddca4b9f4" "URF=DM3" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf" "product=(HP Officejet Pro 8020 All-in-one Printer Series)" "priority=0" "note=" "adminurl=https://bbs3.local.:631/printers/HP_OfficeJet_Pro_8020" "ty=HP Officejet Pro 8020 Series, hpcups 3.21.2" "rp=printers/HP_OfficeJet_Pro_8020" "qtotal=1" "txtvers=1"]
= lo IPv4 HP_OfficeJet_Pro_8020_fax @ bbs3 Internet Printer local
   hostname = [bbs3.local]
   address = [127.0.0.1]
   port = [631]
   txt = ["printer-type=0x100E" "printer-state=3" "Color=T" "TLS=1.2" "UUID=6573a056-17eb-330b-6d6b-0d691c85a108" "URF=DM3" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg,image/png,image/pwg-raster,image/urf" "product=(HP Fax4)" "priority=0" "note=Jacksonville, Florida" "adminurl=https://bbs3.local.:631/printers/HP_OfficeJet_Pro_8020_fax" "ty=HP Fax4 hpcups" "rp=printers/HP_OfficeJet_Pro_8020_fax" "qtotal=1" "txtvers=1"]
= lo IPv4 HP OfficeJet Pro 8020 series [B03D81] (USB) Internet Printer local
   hostname = [bbs3.local]
   address = [127.0.0.1]
   port = [60000]
   txt = ["air=none" "mopria-certified=2.0" "rp=ipp/print" "priority=50" "kind=document,envelope,photo,postcard" "PaperMax=legal-A4" "URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300-600,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,DM3,IS1,V1.4,FN3" "UUID=bacf4fad-0f6a-4a5d-9be9-6af634629e13" "Color=T" "Duplex=T" "note=" "qtotal=1" "usb_MDL=HP OfficeJet Pro 8020 series" "usb_MFG=HP" "usb_CMD=PCL3GUI,PCL3,PJL,Automatic,JPEG,AppleRaster,PWGRaster,PCLM,DW-PCL,802.11,802.3,DESKJET,DYN" "ty=HP OfficeJet Pro 8020 series" "product=(HP OfficeJet Pro 8020 series)" "pdl=application/vnd.hp-PCL,image/jpeg,image/urf,image/pwg-raster,application/PCLm,application/octet-stream" "txtvers=1" "adminurl=http://bbs3.local:60000/#hId-pgAirPrint" "Fax=T" "rfo=ipp/faxout" "Scan=T"]

 avahi-browse -rt _uscan._tcp

+ lo IPv4 HP OfficeJet Pro 8020 series [B03D81] (USB) _uscan._tcp local
= lo IPv4 HP OfficeJet Pro 8020 series [B03D81] (USB) _uscan._tcp local
   hostname = [bbs3.local]
   address = [127.0.0.1]
   port = [60000]
   txt = ["duplex=F" "is=platen,adf" "cs=binary,color,grayscale" "UUID=bacf4fad-0f6a-4a5d-9be9-6af634629e13" "adminurl=http://bbs3.local:60000" "representation=images/printer.png" "pdl=application/octet-stream,application/pdf,image/jpeg" "ty=HP OfficeJet Pro 8020 series" "rs=eSCL" "vers=2.63" "txtvers=1"]

Revision history for this message
brian_p (claremont102) said :
#9

Thanks. Apologies for the grumpiness.

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