HPLIP

Unknown/invalid device-uri field (4)

Asked by Angelo Macedo do Amaral on 2021-10-06

Thank you in advance for this help.
I am not a programmer neither an advanced user of Linux. Actually I am still figuring out the basics steps.

I use Ubuntu 20.04 LTS with KDE Plasma interface ( I don't know which information can be helpful).

I have tried - unsuccessfully - to install an HP Smart Tank 517.

1) I've run $ ./hplip-3.21.8.run... All good until:

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : u

HP Linux Imaging and Printing System (ver. 3.21.8)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb
Searching... (bus=usb, search=(None), desc=0)
warning: Unable to connect to dbus. Is hp-systray running?
error: Device error: Unknown/invalid device-uri field (4).

2) Then I've run $ hp-plugin which returned:

HP Linux Imaging and Printing System (ver. 3.21.8)
Plugin Download and Install Utility ver. 2.1

warning: It is not recommended to run 'hp-plugin' in a root mode.

HP Linux Imaging and Printing System (ver. 3.21.8)
Plugin Download and Install Utility ver. 2.1

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

-----------------------------------------
| PLUG-IN INSTALLATION FOR HPLIP 3.21.8 |
-----------------------------------------

  Option Description
  ---------- --------------------------------------------------
  d Download plug-in from HP (recommended)
  p Specify a path to the plug-in (advanced)
  q Quit hp-plugin (skip installation)

Enter option (d=download*, p=specify path, q=quit) ? Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 177, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    return self.call_blocking(BUS_DAEMON_NAME, BUS_DAEMON_PATH,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.freedesktop.Notifications': no such name

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/share/hplip/ui5/systemtray.py", line 774, in notifierActivated
    if have_pynotify and pynotify.init("hplip"): # Use libnotify/pynotify
  File "/usr/lib/python3/dist-packages/notify2.py", line 95, in init
    dbus_obj = bus.get_object('org.freedesktop.Notifications',
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 241, in get_object
    return self.ProxyObjectClass(self, bus_name, object_path,
  File "/usr/lib/python3/dist-packages/dbus/proxies.py", line 250, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 182, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 277, in start_service_by_name
    return (True, self.call_blocking(BUS_DAEMON_NAME, BUS_DAEMON_PATH,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 177, in activate_name_owner
    return self.get_name_owner(bus_name)
  File "/usr/lib/python3/dist-packages/dbus/bus.py", line 361, in get_name_owner
    return self.call_blocking(BUS_DAEMON_NAME, BUS_DAEMON_PATH,
  File "/usr/lib/python3/dist-packages/dbus/connection.py", line 652, in call_blocking
    reply_message = self.send_message_with_reply_and_block(
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NameHasNoOwner: Could not get owner of name 'org.freedesktop.Notifications': no such name

During handling of the above exception, another exception occurred:

-------------------
| DOWNLOAD PLUGIN |
-------------------

Checking for network connection...
Downloading plug-in from:
Downloading plug-in: [\ ] 0% Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 85, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/bin/hp-plugin", line 363, in <module>
    status, plugin_path, error_str = pluginObj.download(plugin_path, plugin_download_callback)
  File "/usr/share/hplip/installer/pluginhandler.py", line 257, in download
    core = core_install.CoreInstall()
  File "/usr/share/hplip/installer/core_install.py", line 241, in __init__
    self.passwordObj = password.Password(ui_mode)
  File "/usr/share/hplip/base/password.py", line 118, in __init__
    self.__readAuthType() # self.__authType
  File "/usr/share/hplip/base/password.py", line 141, in __readAuthType
    distro_name = get_distro_name().lower().replace(" ","")
  File "/usr/share/hplip/base/password.py", line 88, in get_distro_name
    os_name = distro.linux_distribution()[0]
  File "/usr/lib/python3/dist-packages/distro.py", line 122, in linux_distribution
    return _distro.linux_distribution(full_distribution_name)
  File "/usr/lib/python3/dist-packages/distro.py", line 677, in linux_distribution
    self.version(),
  File "/usr/lib/python3/dist-packages/distro.py", line 737, in version
    self.lsb_release_attr('release'),
  File "/usr/lib/python3/dist-packages/distro.py", line 899, in lsb_release_attr
    return self._lsb_release_info.get(attribute, '')
  File "/usr/lib/python3/dist-packages/distro.py", line 552, in __get__
    ret = obj.__dict__[self._fname] = self._f(obj)
  File "/usr/lib/python3/dist-packages/distro.py", line 1012, in _lsb_release_info
    stdout = subprocess.check_output(cmd, stderr=devnull)
  File "/usr/lib/python3.8/subprocess.py", line 415, in check_output
    return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
  File "/usr/lib/python3.8/subprocess.py", line 516, in run
    raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.
Error in sys.excepthook:
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 153, in apport_excepthook
    with os.fdopen(os.open(pr_filename,
PermissionError: [Errno 13] Permission denied: '/var/crash/_usr_share_hplip_plugin.py.0.crash'

Original exception was:
Traceback (most recent call last):
File "/usr/share/hplip/base/password.py", line 85, in get_distro_name
os_name = platform.dist()[0]
AttributeError: module 'platform' has no attribute 'dist'

During handling of the above exception, another exception occurred:

3) Even so, I've run $ hp-setup -i -x -q, which returned:

HP Linux Imaging and Printing System (ver. 3.21.8)
Printer/Fax Setup Utility ver. 9.0

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description
            Type
  -------- ---------- ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)
  1 net Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 0

Using connection type: usb

Setting up device: hp:/usb/Smart_Tank_510_series?serial=CN03P24209

---------------------
| PRINT QUEUE SETUP |
---------------------

Please enter a name for this print queue (m=use model name:'Smart_Tank_510'*, q=quit) ?
Using queue name: Smart_Tank_510
Locating PPD file... Please wait.

Found PPD file: drv:///hp/hpcups.drv/hp-smart_tank_510_series.ppd
Description:

Note: The model number may vary slightly from the actual model number on the device.

Does this PPD file appear to be the correct one (y=yes*, n=no, q=quit) ? y
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?

Adding print queue to CUPS:
Device URI: hp:/usb/Smart_Tank_510_series?serial=CN03P24209
Queue name: Smart_Tank_510
PPD file: drv:///hp/hpcups.drv/hp-smart_tank_510_series.ppd
Location:
Information:

---------------------
| PRINTER TEST PAGE |
---------------------

Would you like to print a test page (y=yes*, n=no, q=quit) ? y

HP Linux Imaging and Printing System (ver. 3.21.8)
Testpage Print Utility ver. 6.0

warning: Unable to connect to dbus. Is hp-systray running?
error: Channel write error
error: Channel write error
error: Channel write error
error: Device is busy or in an error state. Please check device and try again.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.

Done.

I don't know what to do.

Again, thank you in advance.

Question information

Language:: English Edit question

Status:: Solved

For:: HPLIP Edit question

Assignee:: No assignee Edit question

Solved by:: Angelo Macedo do Amaral

Solved:: 2021-10-14

Last query:: 2021-10-14

Last reply:

Link existing bug

Revision history for this message

Angelo Macedo do Amaral (angeloamaral) said on 2021-10-14:

I got the printer working via USB port.
It seems that the app HP Smart doesn't communicate efficiently with its server, so I could sign the printer in my WiFi connection but it doesn't appear as my printer in my HP Smart account and I can't configure it from there.
Finally it seems that the printer and the HPLIP and/or HP Smart app have real communication issues.

I give up. USB port is good enough for now.

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HPLIP

Unknown/invalid device-uri field (4)

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