Dopo linstallazione hplip non funziona Hp Device Manager

Asked by Valter Giovannetti

Ho installato i driver hplip-3.21.8 su Ubuntu Mate Desktop 20.04.
Funziona finalmete tutto dopo leliminazione di ippusbxd,.
Anche la Systray Hp appare regolarmente
ma non funziona ne Hp device manager ne Settings.
Hp doctor riporta la cosa seguente:
"hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1632347479
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 09/22/21 23:59:04
version = 3.21.8

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.3.2 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.1 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.8 OK -
 hpmudext IO-Extension REQUIRED - 3.21.8 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.8 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.8 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_3830_series?serial=CN7883Q1990664' is a Hewlett-Packard OfficeJet_3830_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  --------------------------------------------------- ------------------------------------------
  hp:/usb/OfficeJet_3830_series?serial=CN7883Q1990664 HP OfficeJet 3830 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

OfficeJet_3830
--------------
Type: Printer
Device URI: hp:/usb/OfficeJet_3830_series?serial=CN7883Q1990664
PPD: /etc/cups/ppd/OfficeJet_3830.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_3830.ppd ppd file
PPD Description:
Printer status: la stampante OfficeJet_3830 è inattiva. è stata abilitata da mer 22 set 2021, 23:53:35
Communication status: Good

OfficeJet_3830_fax
------------------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_3830_series?serial=CN7883Q1990664
PPD: /etc/cups/ppd/OfficeJet_3830_fax.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_3830_fax.ppd ppd file
PPD Description:
Printer status: la stampante OfficeJet_3830_fax è inattiva. è stata abilitata da mer 22 set 2021, 23:52:26
Communication status: Good

--------------
| PERMISSION |
--------------

USB OfficeJet_3830 Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/OfficeJet_3830.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/OfficeJet_3830.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
"

Hp-check invece:
"valter@valter-MS-7721:~$ hp-check
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/valter/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.8)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.11.0-34-generic #36~20.04.1-Ubuntu SMP Fri Aug 27 08:06:32 UTC 2021 GNU/Linux
 Host: valter-MS-7721
 Proc: 5.11.0-34-generic #36~20.04.1-Ubuntu SMP Fri Aug 27 08:06:32 UTC 2021 GNU/Linux
 Distribution: 12 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.8
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.8
html=/usr/share/doc/hplip-3.21.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.8
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1632347479
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 09/23/21 00:26:43
version = 3.21.8

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.3.2 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.1 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.8 OK -
 hpmudext IO-Extension REQUIRED - 3.21.8 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.8 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.8 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/OfficeJet_3830_series?serial=CN7883Q1990664' is a Hewlett-Packard OfficeJet_3830_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------
  hp:/usb/OfficeJet_3830_series?se HP OfficeJet 3830 series
  rial=CN7883Q1990664

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

OfficeJet_3830
--------------
Type: Printer
Device URI: hp:/usb/OfficeJet_3830_series?serial=CN7883Q1990664
PPD: /etc/cups/ppd/OfficeJet_3830.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_3830.ppd ppd file
PPD Description:
Printer status: la stampante OfficeJet_3830 è inattiva. è stata abilitata da gio 23 set 2021, 00:13:56
Communication status: Good

OfficeJet_3830_fax
------------------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_3830_series?serial=CN7883Q1990664
PPD: /etc/cups/ppd/OfficeJet_3830_fax.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_3830_fax.ppd ppd file
PPD Description:
Printer status: la stampante OfficeJet_3830_fax è inattiva. è stata abilitata da mer 22 set 2021, 23:52:26
Communication status: Good

--------------
| PERMISSION |
--------------

USB OfficeJet_3830 Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
"
Hodato anche il comando, visto in precedenza,
valter@valter-MS-7721:~$ ls -l /etc/cups/ppd/OfficeJet_3830.ppd
-rw-r----- 1 root lp 30926 set 22 23:52 /etc/cups/ppd/OfficeJet_3830.ppd
e quindi

sudo usermod -a -G lp valter

Il problema permane

potete aiutarmi?

Question information

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Revision history for this message
Valter Giovannetti (valgio1963) said :
#1

Scusate ovviamente non funziona solo dalla System Tray.
Non mi ero accorto che nel menù era presente HP Device manager! Da li funziona ma non mi fa vedere la quantità di inchiostro delle cartucce.
Quindi rimane solo da risolvere il problema dei launcher della System Tray, marginali lo so ma comodi!

Attendo lumi e grazie in anticipo.

Revision history for this message
Launchpad Janitor (janitor) said :
#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.