HPLIP

Can't install hplip-3.21.6.run fully on HP 8035 Pro

Asked by theavenger

When I run the driver install I get an error that 'canberra-gtk-module' can't be installed. The GUI install does not detect the printer on the USB bus. When I use the interactive install I eventually get ordered to run "hp-setup' manually. I do that and it takes me right back to the GUI again and I get the same issue that the printer isn't on the USB bus. The crazy part is that the Ubuntu 20.04 launch bar does detect the printer when I plug in the USB cable.
I am certainly not a developer and I'm not a real pro with the terminal. This is all on a HP Officejet Pro 8035. The printer was working perfectly fine with the old driver, but I got a warning from HP that I needed a critical firmware update. After arguing a while with HP support they tell me the required firmware is embedded in the new driver.
Is it? If so, how do I get the driver install to detect the printer on the USB bus?

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
theavenger
Solved:
Last query:
Last reply:
Revision history for this message
theavenger (d-lorriman) said : 		#1

Here's the output from hp-check. It looks like the driver has been installed.

/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.6)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

-Gtk-Message: 01:42:20.207: Failed to load module "canberra-gtk-module"

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 5.11.0-27-generic #29~20.04.1-Ubuntu SMP Wed Aug 11 15:58:17 UTC 2021 GNU/Linux
 Host: dave
 Proc: 5.11.0-27-generic #29~20.04.1-Ubuntu SMP Wed Aug 11 15:58:17 UTC 2021 GNU/Linux
 Distribution: 12 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.21.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.6
html=/usr/share/doc/hplip-3.21.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.6
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1630213683
pending_upgrade_time = 0

[installation]
date_time = 08/29/21 01:42:21
version = 3.21.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
 -------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
Gtk-Message: 01:42:22.050: Failed to load module "canberra-gtk-module"
Gtk-Message: 01:42:22.087: Failed to load module "canberra-gtk-module"
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
 ------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.10 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.10 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.3.1 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.1 OK -

--------------
| COMPILEDEP |
 --------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
 ---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.6 OK -
 hpmudext IO-Extension REQUIRED - 3.21.6 OK -

----------------------
| Scan Configuration |
 ----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.6 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/net/hp_officejet_pro_8030_series?ip=192.168.1.225&queue=false' is a Hewlett-Packard hp_officejet_pro_8030_series all-in-one
device `escl:https://192.168.1.225:443' is a ESCL HP OfficeJet Pro 8030 series [8554B8] SSL flatbed scanner
device `escl:http://192.168.1.225:8080' is a ESCL HP OfficeJet Pro 8030 series [8554B8] flatbed scanner

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP_OfficeJet_Pro_8030_series_8554B8_
------------------------------------
Type: Unknown
Device URI: implicitclass://HP_OfficeJet_Pro_8030_series_8554B8_/
PPD: /etc/cups/ppd/HP_OfficeJet_Pro_8030_series_8554B8_.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_Pro_8030_series_8554B8_.ppd ppd file
PPD Description:
Printer status: printer HP_OfficeJet_Pro_8030_series_8554B8_ is idle. enabled since Sun 29 Aug 2021 12:00:17 AM
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
 --------------

-----------
| SUMMARY |
 -----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Done.

Revision history for this message
theavenger (d-lorriman) said : 		#2

I really knew I shouldn't have posted here. The hplip driver works fine. Colour, orientation, scan and print are perfect. The problem is that HP doesn't have any support staff that know how the guts of their machines work. I'm now awaiting a call from a real engineer who will hopefully tell me how to get the firmware.