Can't scan from HPM1536 with hplip 3.21.4 installed

Asked by Fred P on 2021-06-08

Hello,

I'm trying to scan a document under Linux Mint 20.1 / HP M1536dnf printer/scanner.
When initiating the scan process (select 'scan mode in HP Device Manager) its scanning for devices (xsane 0.999) and message pops up "Driver plugin installation is required".
When I select "Next -> download from HP authorized server -> Next" nothing happens.
When I select "Select and install a local copy of plugin file (hplip-3.21.4.run) nothing happen either.
Can anyone provide any hints what I do wrong and how I can resolve the problem?

Any help is much appreciated.
FP

Question information

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HPLIP Edit question
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Revision history for this message
Anam Alam (anam03) said :
#1

Hi

Can you please download the plugin from https://developers.hp.com/hp-linux-imaging-and-printing/plugins
And then run "sh hplip-3.21.4-pugin.run" on terminal. Plugin should install as expected.

Let me know if the problem persists.

Revision history for this message
Fred P (fpa512) said :
#2

Hi Anam,
Thanks for your advise.
I did as suggested.
Installed the hplip until the end incl. reboot.
Unfortunately it' still not working. Behaviour is the same as before.
I am able to print a test page, but still no scanning.
I took screenshots from the dialog boxes I received while attempting to scan.
If needed I can upload the screens (where/how?).
Regards
Fred

Revision history for this message
Anam Alam (anam03) said :
#3

have you installed the plugin as suggested above , and please share the output of
"hp-check" & "hp-doctor"

Revision history for this message
Fred P (fpa512) said :
#4

Hi Anam,
Yes, I followed your instructions, download and installation.
It appeard that the installation finished, including re-boot, without any error messages.
Here follows the output from "hp-check & hp-doctor"

<<<< snippet:
fred@HP-Pavilion-Notebook:~$ "hp-check" & "hp-doctor"
[1] 2618
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:
/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:

HP Linux Imaging and Printing System (ver. 3.21.4)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.21.4)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: /home/fred/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.4)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 GNU/Linux
 Host: HP-Pavilion-Notebook
 Proc: 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 GNU/Linux
 Distribution: 22 20.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.4
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 20.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.4
html=/usr/share/doc/hplip-3.21.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.4
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1623253189
pending_upgrade_time = 0

[installation]
date_time = 06/10/21 15:24:51
version = 3.21.4

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

\
HP Linux Imaging and Printing System (ver. 3.21.4)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.2.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.67 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.4 OK -
 hpmudext IO-Extension REQUIRED - 3.21.4 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.4 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.4 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106' is a Hewlett-Packard HP_LaserJet_M1536dnf_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_M1536dnf_MFP
------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP is idle. enabled since Wed 09 Jun 2021 02:49:59 PM
Communication status: Good

HP_LaserJet_M1536dnf_MFP_F37BF7_
--------------------------------
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M1536dnf_MFP_F37BF7_/
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_F37BF7_.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_F37BF7_.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP_F37BF7_ is idle. enabled since Thu 10 Jun 2021 11:21:41 AM
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_LaserJet_M1536dnf_MFP_fax
----------------------------
Type: Fax
Device URI: hpfax:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_fax.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_fax.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP_fax is idle. enabled since Tue 11 May 2021 03:38:46 PM
Communication status: Good

Lexmark_E260dn
--------------
Type: Unknown
Device URI: implicitclass://Lexmark_E260dn/
PPD: /etc/cups/ppd/Lexmark_E260dn.ppd
warning: Failed to read /etc/cups/ppd/Lexmark_E260dn.ppd ppd file
PPD Description:
Printer status: printer Lexmark_E260dn is idle. enabled since Thu 10 Jun 2021 11:21:39 AM
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 2

Done.
 Kernel: 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 GNU/Linux
 Host: HP-Pavilion-Notebook
 Proc: 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 GNU/Linux
 Distribution: 22 20.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.4
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 20.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.4
html=/usr/share/doc/hplip-3.21.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.4
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1623253189
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 06/10/21 15:24:51
version = 3.21.4

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.2.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.67 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.4 OK -
 hpmudext IO-Extension REQUIRED - 3.21.4 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.4 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.4 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106' is a Hewlett-Packard HP_LaserJet_M1536dnf_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_M1536dnf_MFP
------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP is idle. enabled since Wed 09 Jun 2021 02:49:59 PM
Communication status: Good

HP_LaserJet_M1536dnf_MFP_F37BF7_
--------------------------------
Type: Unknown
Device URI: implicitclass://HP_LaserJet_M1536dnf_MFP_F37BF7_/
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_F37BF7_.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_F37BF7_.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP_F37BF7_ is idle. enabled since Thu 10 Jun 2021 11:21:41 AM
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_LaserJet_M1536dnf_MFP_fax
----------------------------
Type: Fax
Device URI: hpfax:/net/HP_LaserJet_M1536dnf_MFP?ip=192.168.1.106
PPD: /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_fax.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP_fax.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_M1536dnf_MFP_fax is idle. enabled since Tue 11 May 2021 03:38:46 PM
Communication status: Good

Lexmark_E260dn
--------------
Type: Unknown
Device URI: implicitclass://Lexmark_E260dn/
PPD: /etc/cups/ppd/Lexmark_E260dn.ppd
warning: Failed to read /etc/cups/ppd/Lexmark_E260dn.ppd ppd file
PPD Description:
Printer status: printer Lexmark_E260dn is idle. enabled since Thu 10 Jun 2021 11:21:39 AM
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

Checking Permissions....

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_LaserJet_M1536dnf_MFP.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html
[1]+ Done "hp-check"

>>>> end-snippet

Revision history for this message
Anam Alam (anam03) said :
#5

It appears your plugin version and hplip version are incompatible or plugin is missing entirely

"Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory"

It may happen if plugin is not installed properly on the system.
can you share the name of plugin file that you're using for installation

Revision history for this message
Fred P (fpa512) said :
#6

Anam,
after digging a bit, I went back to your post from June 6th and executed the given command to install the plugin file.
I didn't' do that before (guess I mixed it up with the hplip-3.21.4.run file). Now the plugin file is installed and the scanning is working.
I'm now making my self familiar with the features of the scanning process, in particular to scan multiple pages into one pdf file.
A note on the side, even I installed the version 3.21.4 of hplip, SYNAPTIC still shows a version of 3.20.4 is installed on my system. Should I be concerned about that?
Thanks for your assistance.
FP

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