newly installed hp smart tank 500 not working

Asked by MISRAIM GURROLA on 2021-06-06

Date: 21.06.06

I have installed a HP Smart Tank 500 on Ubuntu 20.04.

First, I downloaded and installed HPLIP via shell command line (ver. 3.21.4), I selected the "automatic" option for installation and, picking all suggested defaults prompted, but after performing re-plug option for printer addition, the printer machine got stuck with a beep noise.
Later, prompt for GUI wizard was chosen and the printer was added anyways (but beeping never stopped, so I restarted both printer and laptop).

I can send jobs to printer but they actually do not print and they appear marked as "printing".
I can see printer with green mark in Printers, altough when checking device-properties I see "Status: INACTIVE"

Could you please point me out what could be the issue and how to fix it?

Notes:

Whe launching hp-toolbox, I click on "Diagnose HPLIP Driver"; I see following warnings:

----------------------------------------------------- INSTALLED CUPS PRINTER QUEUES -----------------------------------------------------
$ error: Unable to communicate with device (code=12): hp:/usb/Smart_Tank_500_series?serial=CN1183S3DJ
$ error: Device not found
$ error: Communication status: Failed

----------------------------------------------------- PERMISSION -----------------------------------------------------
$ error: 'Smart_Tank_500' Printer is either Powered-OFF or Failed to communicate.

Below, the ENTIRE result of running hp-check:

/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
  if 'getfacl' not in g and '' is not g and 'file' not in g:

HP Linux Imaging and Printing System (ver. 3.21.4)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.21.4)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.21.4)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.8.0-55-generic #62~20.04.1-Ubuntu SMP Wed Jun 2 08:55:04 UTC 2021 GNU/Linux
 Host: misra
 Proc: 5.8.0-55-generic #62~20.04.1-Ubuntu SMP Wed Jun 2 08:55:04 UTC 2021 GNU/Linux
 Distribution: 12 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.4
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.4

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.4
html=/usr/share/doc/hplip-3.21.4
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.4
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 06/06/21 04:20:42
version = 3.21.4

[upgrade]
latest_available_version = 3.17.10

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
 python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.2.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.67 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.21.4 OK -
 hpmudext IO-Extension REQUIRED - 3.21.4 OK -

----------------------
| Scan Configuration |
----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.4 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.21.4 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Smart_Tank_500_series?serial=CN1183S3DJ' is a Hewlett-Packard Smart_Tank_500_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------- ------------------------
  hp:/usb/Smart_Tank_500_serie HP Smart Tank 500 series
  s?serial=CN1183S3DJ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Smart_Tank_500
--------------
Type: Printer
Device URI: hp:/usb/Smart_Tank_500_series?serial=CN1183S3DJ
PPD: /etc/cups/ppd/Smart_Tank_500.ppd
PPD Description: HP Smart Tank 500 Series, hpcups 3.21.4
Printer status: la impresora Smart_Tank_500 está inactiva. activada desde dom 06 jun 2021 04:16:59
error: Unable to communicate with device (code=12): hp:/usb/Smart_Tank_500_series?serial=CN1183S3DJ
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

USB Smart_Tank_500 Required - - OK Node:'/dev/bus/usb/001/006' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Checking for Printer Status....
error: 'Smart_Tank_500' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

Thanks in advance!!

Question information

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Revision history for this message
brian_p (claremont102) said :
#1

Hello Misram,

I do not intend to attempt a solution to your issue using HPLIP.
Also, I do not know in advance whether my technique will work.

Remove ippusbxd from your system. Switch off the printer and
unplug it from USB.

Then, download ipp-usb from

  https://download.opensuse.org/repositories/home:/pzz/xUbuntu_20.04/amd64/

and install it.

Re-power and re-plug and give what you get for

  lsusb -v | grep -A 3 bInterfaceClass.*7

Revision history for this message
MISRAIM GURROLA (misraim-gurrola) said :
#2

hi brian_p

thanks for you kind guide, i've performed suggested procedure as follows:

mega@misra:~$ sudo apt purge ippusbxd
[sudo] contraseña para mega:
Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Los paquetes indicados a continuación se instalaron de forma automática y ya no son necesarios.
  distro-info hplip-data linux-headers-5.8.0-41-generic
  linux-hwe-5.8-headers-5.8.0-41 linux-image-5.8.0-41-generic
  linux-modules-5.8.0-41-generic linux-modules-extra-5.8.0-41-generic
  python3-renderpm python3-reportlab python3-reportlab-accel
Utilice «sudo apt autoremove» para eliminarlos.
Los siguientes paquetes se ELIMINARÁN:
  ippusbxd*
0 actualizados, 0 nuevos se instalarán, 1 para eliminar y 12 no actualizados.
Se liberarán 110 kB después de esta operación.
¿Desea continuar? [S/n] s
(Leyendo la base de datos ... 462290 ficheros o directorios instalados actualmente.)
Desinstalando ippusbxd (1.34-2ubuntu1) ...
Procesando disparadores para man-db (2.9.1-1) ...
(Leyendo la base de datos ... 462279 ficheros o directorios instalados actualmente.)
Purgando ficheros de configuración de ippusbxd (1.34-2ubuntu1) ...
mega@misra:~$ cd Descargas/
mega@misra:~/Descargas$ sudo dpkg -i ipp-usb_0.9.19-1+50.1_amd64.deb
Seleccionando el paquete ipp-usb previamente no seleccionado.
(Leyendo la base de datos ... 422142 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar ipp-usb_0.9.19-1+50.1_amd64.deb ...
Desempaquetando ipp-usb (0.9.19-1+50.1) ...
Configurando ipp-usb (0.9.19-1+50.1) ...
ipp-usb.service is a disabled or a static unit, not starting it.
Procesando disparadores para man-db (2.9.1-1) ...
mega@misra:~/Descargas$ lsusb -v | grep -A 3 bInterfaceClass.*7
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
Couldn't open device, some information will be missing
mega@misra:~/Descargas$

:(((((((((((((((((((((((((((((

Revision history for this message
brian_p (claremont102) said :
#3

There should be more output for

  lsusb -v | grep -A 3 bInterfaceClass.*7

Indeed,

  lsusb -v

should provide loads of lines.

Have you switched the printer on and connected it?

Can you help with this problem?

Provide an answer of your own, or ask MISRAIM GURROLA for more information if necessary.

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