HPLIP

9025 prints only one page

Asked by Geoff Kuenning

I am running OpenSuSE 15.2 with the latest version of CUPS available. Printing works fine on my old OfficeJet 8620. I have a new OfficeJet 9025e with the most recent firmware (April 2021), and the most recent HPLIP (3.21.2). On that printer, the same file that works on the 8620 will not print correctly on the 9025e. If I ask for simplex printing, only the first page prints (with a spurious thin black line at the bottom of the page). If I ask for duplex, it prints the first page, waits for the ink to dry, and then spits out the page without further printing.

I have tried various connection options, such as IPP and socket 9100. None of those things help; either I get the same results or nothing prints at all. It doesn't matter whether I print from tools like xpdf, spool the PDF directly, or spool a Windows PostScript (.prn) file.

It's also the case that printing is astoundingly slow...I thought I was buying a fast printer. But maybe that only happens on the first page...

Printing seems to work correctly from a MacBook, so it doesn't appear to be a flaw in the printer itself. The slowness doesn't happen on the Mac, either.

I am about ready to return the printer to the retailer, because I've wasted far too much time trying to debug this problem. It appears to relate to this bug: https://bugs.launchpad.net/hplip/+bug/1299951 which as far as I can tell has never been fixed even though it dates back to 2014.

Here's the output of hp-check, with irrelevant (and private) printers removed:

Saving output in log file: /home/geoff/hp-check.log

HP Linux Imaging and Printing System (ver. 3.21.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.6-lp151.28.36-default #2 SMP Thu Jan 7 10:56:33 PST 2021 GNU/Linux
 Host: bow
 Proc: 5.4.6-lp151.28.36-default #2 SMP Thu Jan 7 10:56:33 PST 2021 GNU/Linux
 Distribution: 3 15.2
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for suse distro 15.2 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.21.2
html=/usr/share/doc/hplip-3.21.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1620159344
pending_upgrade_time = 0

[installation]
date_time = 05/04/21 15:57:19
version = 3.21.2

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python-xml Python XML libraries REQUIRED - 2.2.8 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.31 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.0.0 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.3 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.26 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 libavahi-dev libavahi-dev REQUIRED - - OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.31 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.52 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.31 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.20.3 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.116 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.21.2 OK -
 cupsext CUPS-Extension REQUIRED - 3.21.2 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_OfficeJet_Pro_9020_series?ip=192.168.1.127' is a Hewlett-Packard HP_OfficeJet_Pro_9020_series all-in-one
device `hpaio:/net/hp_officejet_pro_8620?ip=192.168.1.125&queue=false' is a Hewlett-Packard hp_officejet_pro_8620 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

peg
---
Type: Unknown
Device URI: socket://192.168.1.125:9100
PPD: /etc/cups/ppd/peg.ppd
PPD Description: HP Officejet Pro 8600 hpijs, 3.13.10
Printer status: printer peg is idle. enabled since Thu 29 Apr 2021 05:17:32 PM PDT

scroll
------
Type: Printer
Device URI: hp:/net/HP_OfficeJet_Pro_9020_series?ip=192.168.1.127
PPD: /etc/cups/ppd/scroll.ppd
PPD Description: HP Officejet Pro 9020 Series, hpcups 3.21.2
Printer status: printer scroll is idle. enabled since Tue 04 May 2021 03:48:29 PM PDT
 ready to print
Communication status: Good

scroll-fax
----------
Type: Fax
Device URI: hpfax:/net/HP_OfficeJet_Pro_9020_series?ip=192.168.1.127
PPD: /etc/cups/ppd/scroll-fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer scroll-fax is idle. enabled since Tue 04 May 2021 03:41:02 PM PDT
Communication status: Good

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 6

Done.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
Geoff Kuenning (gkuenning) said : 		#1

The bug still exists, but I found a workaround at this site: https://wiki.debian.org/CUPSDriverlessPrinting

I deleted the HP-installed printer quee using the CUPS interface and then used the above site's second lpadmin suggestion (the first, "everywhere", didn't work):

    lpadmin -p scroll -v ipp://scroll:631/ipp/print -E -m driverless:ipp://scroll:631/ipp/print

In this case "scroll" is in my /etc/hosts file with the IP of my printer, 192.168.0.127. If you don't have your printer in /etc/hosts, the following should work (replace "scroll" with a desired queue name and the IP with your printer's IP):

    lpadmin -p scroll -v ipp://192.168.0.127:631/ipp/print -E -m driverless:ipp://192.168.0.127:631/ipp/print

I then used the CUPS interface again to set printer defaults, and now it works as expected (and prints fast).

I'm not going to mark this as "problem solved" because (a) it shouldn't have been nearly as difficult; hplip should "just work", (b) this approach didn't set up a fax queue, and (c) it's apparently a 7-year-old bug; it's time to get it fixed!

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.