my HP Deskjet Ink Advantage IA2646 printer is not scanning

Asked by Antônio Rubens de Sousa on 2021-04-24

My HP Deskjet Ink Advantage IA2646 printer is not scanning.

The printer screen shows that the scanner component is defective and cannot copy / scan.

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brian_p (claremont102) said :
#1

The OS, please. USB or wireless connected?

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Antônio Rubens de Sousa (rubenssousa) said :
#2

The operating system is Linux. The printer is connected via USB.

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brian_p (claremont102) said :
#3

Thank you, Antônio, and sorry for the latish reply. I did not see your response immediately because you did not alter its status.

Which Linux distribution and its version? Ubuntu, Mint etc?

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Antônio Rubens de Sousa (rubenssousa) said :
#4

Manjaro Linux
DISTRIB_ID=ManjaroLinux
DISTRIB_RELEASE=21.0.2
DISTRIB_CODENAME=Ornara
DISTRIB_DESCRIPTION="Manjaro Linux"
ID_LIKE=arch
BUILD_ID=rolling

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Launchpad Janitor (janitor) said :
#5

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.