No longer able to scan to file

Asked by Richard Steele on 2021-02-11

When I had ubuntu 18.04 I had a Scan icon in my favourites which opened a control screen. I forget what it was called, but this screen showed me what I had scanned and had a few basic settings for text or image quality , orientation, page number rearrangement, and the option to save it to a file. After I upgraded to ubuntu 20.04, the scan screen could not connect to the printer, even though it is connected with USB cable, and when I uninstalled and reinstalled HPLIP the icon disappeared completely. The scanner still works but I have no way to save a scanned document or image. The printer function still works OK. The printer is a fairly new HP Envy 5032. The printer check is as follows, but I am not a computer geek and I don't understand any of it:

hp-check -t
Saving output in log file: /home/rick/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021 GNU/Linux
 Host: Rick-PC
 Proc: 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = "/usr/bin/xscanimage "

[fax]
email_address =
voice_phone =

[last_used]
device_uri = "hp:/usb/ENVY_5000_series?serial=TH9BTBK15H"
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1613061972
notify_upgrade = true
pending_upgrade_time = 0

[installation]
date_time = 02/12/21 00:59:24
version = 3.20.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 error: dbus DBus - Message bus system REQUIRED - 1.12.16 MISSING 'DBUS may not be installed or not running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
 error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
 error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
 sane SANE - Scanning library REQUIRED - - OK -
 error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
 error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 error: python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 MISSING 'python3-devel needs to be installed'
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `escl:http://10.1.1.253:8080' is a ESCL HP ENVY 5000 series [5FD633] flatbed scanner
device `escl:https://10.1.1.253:443' is a ESCL HP ENVY 5000 series [5FD633] SSL flatbed scanner
device `hpaio:/usb/ENVY_5000_series?serial=TH9BTBK15H' is a Hewlett-Packard ENVY_5000_series all-in-one
device `hpaio:/net/envy_5000_series?ip=10.1.1.253&queue=false' is a Hewlett-Packard envy_5000_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -------------------
  hp:/usb/ENVY_5000_series?serial= HP ENVY 5000 series
  TH9BTBK15H

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ENVY-5000-series
----------------
Type: Printer
Device URI: hp:/usb/ENVY_5000_series?serial=TH9BTBK15H
PPD: /etc/cups/ppd/ENVY-5000-series.ppd
warning: Failed to read /etc/cups/ppd/ENVY-5000-series.ppd ppd file
PPD Description:
Printer status: printer ENVY-5000-series is idle. enabled since Fri 12 Feb 2021 00:20:59
Communication status: Good

ENVY_5000
---------
Type: Printer
Device URI: hp:/usb/ENVY_5000_series?serial=TH9BTBK15H
PPD: /etc/cups/ppd/ENVY_5000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_5000.ppd ppd file
PPD Description:
Printer status: printer ENVY_5000 is idle. enabled since Sat 14 Nov 2020 00:51:56
Communication status: Good

ENVY_5000_2
-----------
Type: Printer
Device URI: hp:/usb/ENVY_5000_series?serial=TH9BTBK15H
PPD: /etc/cups/ppd/ENVY_5000_2.ppd
warning: Failed to read /etc/cups/ppd/ENVY_5000_2.ppd ppd file
PPD Description:
Printer status: printer ENVY_5000_2 is idle. enabled since Fri 20 Nov 2020 03:03:06
Communication status: Good

ENVY_5000_series_TH9BTBK15H_
----------------------------
Type: Unknown
Device URI: implicitclass://ENVY_5000_series_TH9BTBK15H_/
PPD: /etc/cups/ppd/ENVY_5000_series_TH9BTBK15H_.ppd
warning: Failed to read /etc/cups/ppd/ENVY_5000_series_TH9BTBK15H_.ppd ppd file
PPD Description:
Printer status: printer ENVY_5000_series_TH9BTBK15H_ is idle. enabled since Fri 20 Nov 2020 03:09:15
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

HP_ENVY_5000_series_5FD633_
---------------------------
Type: Unknown
Device URI: ipps://HP040E3C5FD633.local:631/ipp/print
PPD: /etc/cups/ppd/HP_ENVY_5000_series_5FD633_.ppd
warning: Failed to read /etc/cups/ppd/HP_ENVY_5000_series_5FD633_.ppd ppd file
PPD Description:
Printer status: printer HP_ENVY_5000_series_5FD633_ is idle. enabled since Thu 14 Jan 2021 12:51:38
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB ENVY-5000-series Required - - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libusb-0.1-4' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 14
Total Warnings: 2

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2021-02-14
Last reply:
2021-02-22
brian_p (claremont102) said : #1

Not knowing the name of the application you scanned with is a
drawback. Could it have been xsane?

> The scanner still works but I have no way to save a scanned
> document or image.

How do you know it still works?

Richard Steele (rikster08) said : #2

Hey Brian, and thanks for the reply.
As I say, I'm not a tech geek so I hope my answers are at least in the ball
park.
I thought the printer app was called HPLIP, which apparently comes standard
with ubuntu. That's why I posted this question on an HP forum.
However I realise there may be sub-types I wouldn't know, and the name
"xsane" you mentioned does crop up in the printer 'check log" I added
above, as requested. None of it means anything to me, but there's a bit
that says:
"error: xsane xsane - Graphical scanner frontend for SANE
        OPTIONAL 0.9 - MISSING 'xsane
needs to be installed'
Also possibly significant are:
"warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10
versions dependencies to verify and install... " and:
"warning: Printer is not HPLIP installed. Printers must use the hp: or
hpfax: CUPS backend for HP-Devices."
I know the scanner still works because I can still use the printer as a
photocopier, and I can hear the scan screen operating when I do.
I'm at a bit of a loss; I have a lot of paper files to copy to computer,
and at this stage wondering if it's possible to downgrade back to ubuntu
18.04, or take it back to the store and reinstall Windows - which is
gonna cost me another couple hundred dollars.
Cheers, Rick

On Fri, 12 Feb 2021 at 04:01, brian_p <email address hidden>
wrote:

> Your question #695489 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695489
>
> Status: Open => Needs information
>
> brian_p requested more information:
> Not knowing the name of the application you scanned with is a
> drawback. Could it have been xsane?
>
> > The scanner still works but I have no way to save a scanned
> > document or image.
>
> How do you know it still works?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/695489
>
> You received this question notification because you asked the question.
>

shivani mandora (shivani1708) said : #3

Hi ,

You can install 3.21.2 drive rpackage with ubuntu 20.04 support.

Also scan will not work via USB in ubuntu 20.04 onwards due to ippusbxd process running on it. It is issue from Ubuntu.

You can try to scan via network after installing the plugin file

Can you help with this problem?

Provide an answer of your own, or ask Richard Steele for more information if necessary.

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