failure of colour printing

Asked by Chris Waters on 2021-02-04

Hp pagewide pro 477 dw print black & white OK
but ifiit is asked from Ubuntu 16.04 16 bit to priot a coloured file
Iam instructed to load tray 1, if I do that a paper jam is reported. This is not true.

The printer prints coloured file from Win7 32 bit OK

This points to software some where
I ran bash ....r

I ran hp-check -t and no problems are reported.
Regards
Chris

Question information

Language:
English Edit question
Status:
Open
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2021-02-21
Last reply:
2021-02-20
Launchpad Janitor (janitor) said : #1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Chris Waters (hinnies) said : #2

I have not received a response

So I would like it tpot remin open untitl I do have an answer.

On 20/2/21 5:30 pm, Launchpad Janitor wrote:
> Your question #695371 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695371
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>

Chris Waters (hinnies) said : #3

Folks,

An observation hat may help.

I have found that when the program MS Paint asks for a colour print it
is successful.

No other program in Windows (or Linux) will do so.

Regards

Chris Waters

On 20/2/21 8:30 pm, Chris Waters wrote:
> Your question #695371 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/695371
>
> Status: Expired => Open
>
> You are still having a problem:
> I have not received a response
>
> So I would like it tpot remin open untitl I do have an answer.
>
> On 20/2/21 5:30 pm, Launchpad Janitor wrote:
>> Your question #695371 on HPLIP changed:
>> https://answers.launchpad.net/hplip/+question/695371
>>
>> Status: Open => Expired
>>
>> Launchpad Janitor expired the question:
>> This question was expired because it remained in the 'Open' state
>> without activity for the last 15 days.
>>

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