Printer HP DeskJet 4100 not working on Ubuntu 20.04
Hello,
I have troubles with my printer (which works perfectly fine when I print with my IPhone). I have updated on Ubuntu 20.04 just yesterday (in the hope of making it work). My printer is a HP DeskJet Plus 4100 All-in-One.
hp-check -t provides the following :
HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-60-generic #67-Ubuntu SMP Tue Jan 5 18:31:36 UTC 2021 GNU/Linux
Host: adelhuette-
Proc: 5.4.0-60-generic #67-Ubuntu SMP Tue Jan 5 18:31:36 UTC 2021 GNU/Linux
Distribution: ubuntu 20.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.3
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[installation]
date_time = 01/12/21 12:44:59
version = 3.20.3
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.13.14 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.7.7 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.7.7 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
hpmudext IO-Extension REQUIRED - 3.20.3 OK -
-------
| Scan Configuration |
-------
'/etc/sane.
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `escl:https:/
device `escl:http://
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
BureauPrinter382
----------------
Type: Unknown
Device URI: lpd://lp382.
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer BureauPrinter382 is idle. enabled since Di 22 Sep 2020 16:25:03 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP_DeskJet_
-------
Type: Unknown
Device URI: implicitclass:
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer Rendering completedDeskJe
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
<email address hidden>
-------
Type: Unknown
Device URI: implicitclass:
PPD: /<email address hidden>
warning: Failed to read /<email address hidden> ppd file
PPD Description:
Printer status: printer <email address hidden> now printing <email address hidden>. enabled since Di 12 Jan 2021 12:21:01 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Lexmark-CS510de
---------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer Lexmark-CS510de is idle. enabled since Fr 18 Dez 2020 19:38:38 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Lexmark-CX410de
---------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer Lexmark-CX410de is idle. enabled since Fr 18 Dez 2020 19:43:33 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Lexmark-CX622ade
----------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer Lexmark-CX622ade is idle. enabled since Fr 23 Okt 2020 16:14:14 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
OfficeJet-3830
--------------
Type: Unknown
Device URI: dnssd:/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer OfficeJet-3830 is idle. enabled since Mi 08 Jul 2020 16:03:58 CEST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'libcups2' package is missing/
error: 'python3-pyqt4' package is missing/
error: 'gtk2-engines-
Missing Optional Dependencies
-------
error: 'python3-
Total Errors: 3
Total Warnings: 7
Done.
- The printer itself is detected by the computer but cannot be setup (also not by stating the IP address) - it states that the network cannot find it although it is connected to the same network (since my phone is connected as well)
- when I try to print testpages via cups, it does not work (
- when I try to update to hp-3.20.11, it does not work (because it wants my root/superuser-
- sudo sh hp-3.20.11. does not work
- the missing requirements cannot be installed (I tried to do it manually)
- system tray can also not be found (shows at every new start of the computer)
- yesterday, I managed ot print via "Wi-Fi Direct", connecting my printer and my computer and that also did not work.
Google could not help me and I am ont an expert, so I hope that my problems can be solved here (without me being an expert in Ubuntu).
Thank you very much in advance!! :)
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
Can you help with this problem?
Provide an answer of your own, or ask Dennis Adelhuette for more information if necessary.