hp-toolbox will not run on kubuntu 20.10

Asked by RIchard Seitz on 2020-12-27

The following is the error when I try to run the hp-toolbox command in a terminal.

error: Unable to locate models.dat file

HP Linux Imaging and Printing System (ver. 0.0.0)
HP Device Manager ver. 15.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Traceback (most recent call last):
  File "/usr/bin/hp-toolbox", line 269, in <module>
    QApplication, ui_package = utils.import_dialog(ui_toolkit)
TypeError: cannot unpack non-iterable NoneType object

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-12-27
Last reply:
2021-01-06
shivani mandora (shivani1708) said : #1

Hi ,

From your output I can see that the HPLIP version is 0.0.0.
First , please install latest HPLIP driver and plugin file from below link:

https://developers.hp.com/hp-linux-imaging-and-printing/gethplip
https://developers.hp.com/hp-linux-imaging-and-printing/plugins
Install run file via below commnad:

$sh hplip-3.20.11.run

And if you are facing issues in adding screenshots here then paste the output of below here:

$hp-setup
$hp-check

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