HPLIP

Manjaro-20.2 not supported ?

Asked by Feydreva

Hello,

My printer HP Envy-Photo-7800 stopped working. (don't know if it s because manjaro upgrade or printer upgrade)

After troubleshooting, I ran hplip-3.20.11.run

and it tells me manjarolinux-20.2 is not supported.
what should I do now ??

hp-setup would find my printer only in manual discovery, and I would get an error message that the PPD file is not found.
I can see an ppd file for envy-photo-7800 in he /usr/ppd/HP folder, but it won't take it.

Thank you !

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brian_p (claremont102) said : 		#1

Hello Feydreva,

Give what you get for

  lpinfo -v

Regards,

Brian.

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Feydreva (feydreva) said : 		#2

Hello,

So my printer issue was solved by doing the following steps :
sudo systemctl disable org.cups.cupsd.service
sudo systemctl disable org.cups.cupsd.socket
sudo systemctl disable org.cups.cupsd.path
sudo systemctl enable --now cups.service
sudo systemctl enable --now cups.socket
sudo systemctl enable --now cups.path

Now for lpinfo -v I get :
file cups-brf:/
network beh
network http
network ipp
network https
network ipps
network lpd
network socket
network smb
network dnssd://HP%20ENVY%20Photo%207800%20series%20%5BC54D6B%5D._ipp._tcp.local/?uuid=97b037f4-0928-5d03-6d65-ae8c4fc9faea
network socket://10.0.0.10:9100
network ipps://HP%20ENVY%20Photo%207800%20series%20%5BC54D6B%5D._ipps._tcp.local/

and I run hplip-3.20.11.run i still get :
error: manjarolinux-20.2 version is not supported, so all dependencies may not be installed. However trying to install using manjarolinux-20.1.1 version packages.

but since I did the step above, printer is seen, and ppd is found when I do a hp-setup.

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shivani mandora (shivani1708) said : 		#3

Hi ,

Manajro 20.2 is not supported. It will be supported in our next release,

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