hp-setup doesn't find Scanjet Pro 4500 fn1 on LAN

Hi ,

Is your scanner and system both are in same network ?
Please make sure they are in same network and try to ping the scanner once.

Hi shivani!

of course scanner and system are in the same network. (As I wrote, scan-to-folder initiated on the scanner works)

192.168.1.1 = PC
192.168.1.132 = old LaserJet M476 MFP (working)
192.168.1.133 = new scanner (not working)

I started wireshark. Now:

hp-setup -g -i 192.168.1.132 (the working old MFP)

I see in wireshark

No. Time Source Destination Protocol Length Info
1 0.000000000 192.168.1.1 192.168.1.132 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
2 0.000499981 192.168.1.132 192.168.1.1 SNMP 315 get-response 1.3.6.1.4.1.11.2.3.9.1.1.7.0
3 8.862600119 192.168.1.132 224.0.0.251 MDNS 887 Standard query response 0x0000 PTR HP Color LaserJet MFP M476dn._ipp._tcp.local A, cache flush 192.168.1.132 SRV, cache flush 0 0 631 psLJ476.local TXT, cache flush NSEC, cache flush psLJ476.local NSEC, cache flush HP Color LaserJet MFP M476dn._ipp._tcp.local
4 0.603176630 192.168.1.132 224.0.0.251 MDNS 84 Standard query response 0x0000 NSEC, cache flush psLJ476.local
5 1.697143653 PcsCompu_f0:ed:b5 Broadcast ARP 42 Who has 192.168.1.132? Tell 192.168.1.4
6 0.000010541 PcsCompu_f0:ed:b5 Broadcast ARP 42 Who has 192.168.1.132? Tell 192.168.1.4
7 0.000125748 HewlettP_b4:2c:0b PcsCompu_f0:ed:b5 ARP 60 192.168.1.132 is at 40:a8:f0:b4:2c:0b
8 0.000233692 192.168.1.4 192.168.1.132 SNMP 92 get-request 1.3.6.1.2.1.4.20.1.2.192.168.1.132
9 0.000266750 192.168.1.132 192.168.1.4 SNMP 93 get-response 1.3.6.1.2.1.4.20.1.2.192.168.1.132
10 0.008695997 192.168.1.4 192.168.1.132 SNMP 86 get-request 1.3.6.1.2.1.2.2.1.6.2
11 0.000196317 192.168.1.132 192.168.1.4 SNMP 92 get-response 1.3.6.1.2.1.2.2.1.6.2
12 0.001226623 192.168.1.4 192.168.1.132 SNMP 121 get-request 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
13 0.001066673 192.168.1.132 192.168.1.4 SNMP 124 get-response 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
14 12.003975714 192.168.1.4 192.168.1.132 SNMP 92 get-request 1.3.6.1.2.1.4.20.1.2.192.168.1.132
15 0.000296004 192.168.1.132 192.168.1.4 SNMP 93 get-response 1.3.6.1.2.1.4.20.1.2.192.168.1.132
16 0.009097054 192.168.1.4 192.168.1.132 SNMP 86 get-request 1.3.6.1.2.1.2.2.1.6.2
17 0.000220110 192.168.1.132 192.168.1.4 SNMP 92 get-response 1.3.6.1.2.1.2.2.1.6.2
18 0.001090639 192.168.1.4 192.168.1.132 SNMP 121 get-request 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
19 0.001127919 192.168.1.132 192.168.1.4 SNMP 124 get-response 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1

Then, hp-setup -g -i 192.168.1.133 (the new Scanjet 4500)

I see in wireshark

No. Time Source Destination Protocol Length Info
1 0.000000000 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
2 0.000762954 192.168.1.133 192.168.1.1 ICMP 118 Destination unreachable (Port unreachable)
3 1.000439832 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
4 0.000704379 192.168.1.133 192.168.1.1 ICMP 118 Destination unreachable (Port unreachable)
5 1.000567689 192.168.1.1 192.168.1.133 SNMP 92 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
6 0.000757064 192.168.1.133 192.168.1.1 ICMP 120 Destination unreachable (Port unreachable)
7 0.999914862 192.168.1.1 192.168.1.133 SNMP 92 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
8 0.000686798 192.168.1.133 192.168.1.1 ICMP 120 Destination unreachable (Port unreachable)
9 2.001252056 AsixElec_e8:db:08 ASUSTekC_65:7e:99 ARP 60 Who has 192.168.1.1? Tell 192.168.1.133
10 0.000027653 ASUSTekC_65:7e:99 AsixElec_e8:db:08 ARP 42 192.168.1.1 is at 00:24:8c:65:7e:99
1 0.000000000 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0

compared to the working MFP, It looks like the scanjet responds differently to the get-request in package 1

firewall is inactive.
And as I said before, scanning to network folder works.

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Hi!
I never got an answer from you.
Problem still exists.
hplip doesn't find my scanner

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Hi!
I never got an answer from you.
Problem still exists.
hplip doesn't find my scanner
Still no idea why ?

This question was expired because it remained in the 'Open' state without activity for the last 15 days.