hp-setup doesn't find Scanjet Pro 4500 fn1 on LAN

Asked by Norbert Zawodsky on 2020-11-19

Hello!
Today I got a HP "Scanjet Pro 4500 fn1" scanner. Connected it to the LAN (cabled) and so far the scanner works. (scan to folder exported by samba works).

But I would like to use the scanner with (x)sane but sane doesn't find the scanner on my network.
I tried to set it ut using hp-setup, but this tool doesn't find the scanner too.

What could I do?

hplip 3.20.6 under opensuse leap 15.1

norbert

Question information

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Last query:
2020-11-23
Last reply:
2020-11-23

This question was reopened

shivani mandora (shivani1708) said : #1

Hi ,

Is your scanner and system both are in same network ?
Please make sure they are in same network and try to ping the scanner once.

Hi shivani!

of course scanner and system are in the same network. (As I wrote, scan-to-folder initiated on the scanner works)

192.168.1.1 = PC
192.168.1.132 = old LaserJet M476 MFP (working)
192.168.1.133 = new scanner (not working)

I started wireshark. Now:

hp-setup -g -i 192.168.1.132 (the working old MFP)

I see in wireshark

No. Time Source Destination Protocol Length Info
1 0.000000000 192.168.1.1 192.168.1.132 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
2 0.000499981 192.168.1.132 192.168.1.1 SNMP 315 get-response 1.3.6.1.4.1.11.2.3.9.1.1.7.0
3 8.862600119 192.168.1.132 224.0.0.251 MDNS 887 Standard query response 0x0000 PTR HP Color LaserJet MFP M476dn._ipp._tcp.local A, cache flush 192.168.1.132 SRV, cache flush 0 0 631 psLJ476.local TXT, cache flush NSEC, cache flush psLJ476.local NSEC, cache flush HP Color LaserJet MFP M476dn._ipp._tcp.local
4 0.603176630 192.168.1.132 224.0.0.251 MDNS 84 Standard query response 0x0000 NSEC, cache flush psLJ476.local
5 1.697143653 PcsCompu_f0:ed:b5 Broadcast ARP 42 Who has 192.168.1.132? Tell 192.168.1.4
6 0.000010541 PcsCompu_f0:ed:b5 Broadcast ARP 42 Who has 192.168.1.132? Tell 192.168.1.4
7 0.000125748 HewlettP_b4:2c:0b PcsCompu_f0:ed:b5 ARP 60 192.168.1.132 is at 40:a8:f0:b4:2c:0b
8 0.000233692 192.168.1.4 192.168.1.132 SNMP 92 get-request 1.3.6.1.2.1.4.20.1.2.192.168.1.132
9 0.000266750 192.168.1.132 192.168.1.4 SNMP 93 get-response 1.3.6.1.2.1.4.20.1.2.192.168.1.132
10 0.008695997 192.168.1.4 192.168.1.132 SNMP 86 get-request 1.3.6.1.2.1.2.2.1.6.2
11 0.000196317 192.168.1.132 192.168.1.4 SNMP 92 get-response 1.3.6.1.2.1.2.2.1.6.2
12 0.001226623 192.168.1.4 192.168.1.132 SNMP 121 get-request 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
13 0.001066673 192.168.1.132 192.168.1.4 SNMP 124 get-response 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
14 12.003975714 192.168.1.4 192.168.1.132 SNMP 92 get-request 1.3.6.1.2.1.4.20.1.2.192.168.1.132
15 0.000296004 192.168.1.132 192.168.1.4 SNMP 93 get-response 1.3.6.1.2.1.4.20.1.2.192.168.1.132
16 0.009097054 192.168.1.4 192.168.1.132 SNMP 86 get-request 1.3.6.1.2.1.2.2.1.6.2
17 0.000220110 192.168.1.132 192.168.1.4 SNMP 92 get-response 1.3.6.1.2.1.2.2.1.6.2
18 0.001090639 192.168.1.4 192.168.1.132 SNMP 121 get-request 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1
19 0.001127919 192.168.1.132 192.168.1.4 SNMP 124 get-response 1.3.6.1.2.1.25.3.2.1.5.1 1.3.6.1.2.1.25.3.5.1.1.1 1.3.6.1.2.1.25.3.5.1.2.1

Then, hp-setup -g -i 192.168.1.133 (the new Scanjet 4500)

I see in wireshark

No. Time Source Destination Protocol Length Info
1 0.000000000 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
2 0.000762954 192.168.1.133 192.168.1.1 ICMP 118 Destination unreachable (Port unreachable)
3 1.000439832 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
4 0.000704379 192.168.1.133 192.168.1.1 ICMP 118 Destination unreachable (Port unreachable)
5 1.000567689 192.168.1.1 192.168.1.133 SNMP 92 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
6 0.000757064 192.168.1.133 192.168.1.1 ICMP 120 Destination unreachable (Port unreachable)
7 0.999914862 192.168.1.1 192.168.1.133 SNMP 92 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0
8 0.000686798 192.168.1.133 192.168.1.1 ICMP 120 Destination unreachable (Port unreachable)
9 2.001252056 AsixElec_e8:db:08 ASUSTekC_65:7e:99 ARP 60 Who has 192.168.1.1? Tell 192.168.1.133
10 0.000027653 ASUSTekC_65:7e:99 AsixElec_e8:db:08 ARP 42 192.168.1.1 is at 00:24:8c:65:7e:99
1 0.000000000 192.168.1.1 192.168.1.133 SNMP 90 get-request 1.3.6.1.4.1.11.2.3.9.1.1.7.0

compared to the working MFP, It looks like the scanjet responds differently to the get-request in package 1

firewall is inactive.
And as I said before, scanning to network folder works.

Can you help with this problem?

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