Laser Jet Pro MFP M477fdw not scanning

Asked by Jacob Patrick Moya on 2020-11-10

I am an end user with little linux experience. Laser Jet Pro MFP M477fdw is not scanning.

What could be the issue?

Thank you.

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-11-10
Last reply:
2020-11-19

This question was reopened

shivani mandora (shivani1708) said : #1

Hi ,

Please provide the distro details.
Have you installed plugin file?
What error are you getting while scaning?
Are you able to scan via simple-scan?
Please let me know.

Jacob Patrick Moya (jacobmoya) said : #2

I am running openSUSE Tumbleweed 20201117, KDE Plasma Version 5.20.3

I have a HP Color Laser Jet Pro MFP M477fdw

 When I try to install the plugin the installer says:

 /home/moya/.hplip/hplip-3.20.6-plugin.run file does not match its checksum. File may have been corrupted or altered

then:

Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.

I will try simple-scan. I hadn't heard of that before.

Jacob Patrick Moya (jacobmoya) said : #3

I downloaded simple-scan. It seemed like it read my printer/scanner, but when I tried to do a scan, the plugin installer opened (hplip) again, and it failed the same way as before.

Any ideas?

Can you help with this problem?

Provide an answer of your own, or ask Jacob Patrick Moya for more information if necessary.

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