chrome wont use HP Laserjet after Chrome Powerwash

Asked by Michael Fuller on 2020-11-09

My Samsung Chromebook could print to my HP Laserjet M14-M17 UNTIL I sent it in Oct. 2020to Samsung repair service for the blank screen. I think they "Powerwashed" the operating system thereby upgrading to the next version of Chrome. (Which they said an automatic update caused my screen to go blank previous to being sent to them.) NOW the chromebook and screen works fine, BUT when I try to print, it recognizes the Laserjet BUT says it cannot be "setup" ???? Therefore i cannot print to this printer from this Chromebook as I previously did with the printer's USB cable ! I've tried everything. Thanks for any help Mike F

Question information

Language:
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Status:
Expired
For:
HPLIP Edit question
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Last query:
2020-11-09
Last reply:
2020-11-25

This question was reopened

Launchpad Janitor (janitor) said : #1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.