Driver issue

Asked by Dhayalan on 2020-11-09

Here are the OS details :

Distributor ID: Debian
Description: Debian GNU/Linux 9.5 (stretch)
Release: 9.5
Codename: stretch

Also version of cups : Installed: 2.2.1-8+deb9u4

Apart from general printing(printing from mail, browser and native applications like adobe and word ..etc) that goes via the linux server on which we have cups installed and also papercut to manage users and generate reports.
We also have ERM/CRM kind of applications like Microsoft Navision and Manhattan Scale which run on Windows servers and have the printers directly attached to them. On these windows servers we have papercut agents which help us to manage the permissions and also help us with reporting. [ We have no issues with this setup ]

Currently the issues are :

1) When a user directly prints from their local PC/Laptop a document which is huge size the printer does not respond with rhq-pr-01.ppd.new driver attached for reference. [ So ERP/CRM systems don't come into picture here]
2) When using rhq-pr-01.ppd.old driver we are unable to print duplicate documents. i.e ex: printing 'n' copies of a single page does not work.

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-11-11
Last reply:
2020-11-26

This question was reopened

shivani mandora (shivani1708) said : #1

Hi ,

It seems that you are using very old driver.
Can you please check with the latest driver 3.20.9 and update.

Dhayalan (mjdhayalan) said : #2

Thanks Shivani, Where can we get the latest drivers 3.20.9

Dhayalan (mjdhayalan) said : #3

Thanks Shivani, Where can we get the latest drivers 3.20.9

Dhayalan (mjdhayalan) said : #4

Hi Shivani,

After update the latest driver 3.20.9,

With the latest HPLIP installed, and with the driver "HP Color LaserJet Series PCL 6 CUPS" (attached ) we managed to print 150 pages without an issue but printing duplicate copies did not work like before.
Please advise if there is a more appropriate driver we should be using.

Regards,
Dhaya

Dhayalan (mjdhayalan) said : #5

Hi Shivani,

After update the latest driver 3.20.9,

With the latest HPLIP installed, and with the driver "HP Color LaserJet Series PCL 6 CUPS" (attached ) we managed to print 150 pages without an issue but printing duplicate copies did not work like before.
Please advise if there is a more appropriate driver we should be using.

Regards,
Dhaya

Launchpad Janitor (janitor) said : #6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.