HP Device Manager does not find printer. Terminal shows: error: No devices found on bus: usb

Asked by wmrp on 2020-11-03

HP Device Manager does not find printer (HP LaserJet Pro MFP M148fdw). And Terminal has been showing the following:
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

Running Ubuntu 20.04

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
wmrp
Solved:
2020-11-04
Last query:
2020-11-04
Last reply:
2020-11-04

This question was reopened

Manfred Hampl (m-hampl) said : #1

For diagnostic purposes, what is the output of the commands

uname -a
lsb_release-crid
lsusb

wmrp (wmrp) said : #2

wim@wim-Inspiron-620:~$ sudo uname-a
[sudo] password for wim:
sudo: uname-a: command not found
wim@wim-Inspiron-620:~$ sudo uname -a
Linux wim-Inspiron-620 5.4.0-52-generic #57-Ubuntu SMP Thu Oct 15 10:57:00 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
wim@wim-Inspiron-620:~$ sudo lsb_release-crid
sudo: lsb_release-crid: command not found
wim@wim-Inspiron-620:~$ lsusb
Bus 002 Device 004: ID 413c:2111 Dell Computer Corp.
Bus 002 Device 003: ID 0bda:0158 Realtek Semiconductor Corp. USB 2.0 multicard reader
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
Bus 001 Device 003: ID 046d:0826 Logitech, Inc. HD Webcam C525
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
wim@wim-Inspiron-620:~$

Manfred Hampl (m-hampl) said : #3

What kind of connection is there between computer and printer?
USB? LAN? Wireless?
If the printer is not plugged into the computer wit a USB cable, then the message "error: No devices found on bus: usb" is normal.

wmrp (wmrp) said : #4

USB

Manfred Hampl (m-hampl) said : #5

If the printer is connected with a USB cable, then the first step is verifying, whether it is shown with the command
lsusb

In the output of comment #2 it is not shown.

Is the printer switched on?
Can you try a different USB cable?
Can you try plugging into a different USB port of your computer?

wmrp (wmrp) said : #6

As you can see above, it does not show on the list of usb devices with command lsusb.

I have had it turned on.

wmrp (wmrp) said : #7

I will both try a different usb cable, and a different port. Will report soon.

wmrp (wmrp) said : #8

With different usb cable, different port, printer on:

wim@wim-Inspiron-620:~$ lsusb
Bus 002 Device 004: ID 413c:2111 Dell Computer Corp.
Bus 002 Device 003: ID 0bda:0158 Realtek Semiconductor Corp. USB 2.0 multicard reader
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
Bus 001 Device 003: ID 046d:0826 Logitech, Inc. HD Webcam C525
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
wim@wim-Inspiron-620:~$

wmrp (wmrp) said : #9

So the question remains: why is it not finding the printer?

Manfred Hampl (m-hampl) said : #10

Did this printer already work once?
Can you try connecting it to a different computer and check whether it is recognized there?

wmrp (wmrp) said : #11

It has never worked (is new, straight from the box).
It did not get recognized on laptop either on the lsusb command.

It is unfortunate that this is taking a lot of time off from work. If this cannot be solved I have to conclude that the printer is incompatible with HPLIP and needs to be exchanged for another model or other brand printer.
Of course I prefer not to do that, so I am still hopeful that we can get it to work soon with the help of your technical expertise.

Manfred Hampl (m-hampl) said : #12

This sounds as if the USB connection between printer and computers is not correctly working at all.

I see the following possible reasons:
. hardware defect on printer
. hardware defect on cable
. wrong cabling
. missing or wrong configuration of the connection on the printer
. hardware/software defect or incompatibility on USB of computers (unlikely, because already tested on a second one)

Is there any information about the correct steps for setting up the USB connection in the user manuals?

(Remark: I do not have access to such printer myself)

wmrp (wmrp) said : #13

User manual supplied is very scant on information, so has no info that could help.

Cable is fine, have tried several that all work fine with other printers.
What means "wrong cabling"?

Manfred Hampl (m-hampl) said : #14

Re: What means "wrong cabling"?

There can be different ports for different purposes, which physically look the same but logically are different (e.g. microphone in and speaker out). (I do not know whether this is applicable for this printer.)
There are "charge-only" USB cables that only transfer power, but no data (probably not applicable here if the cables worked for other printers)
There are straight and crossover data cables (not applicable for USB)
etc.

wmrp (wmrp) said : #15

I see. We tried different ports already, including of course the port that has always had a working printer connected to it.
The kind of usb cables we use are only fit for printers.

wmrp (wmrp) said : #16

Has support for this issue been put on hold?

wmrp (wmrp) said : #17

Received help elsewhere and problem got solved. Thanks for your time.

brian_p (claremont102) said : #18

> Received help elsewhere and problem got solved.

Is the solution a state secret?

Brian.

wmrp (wmrp) said : #19

I would not be able to reproduce it as it was way over my head. I merely entered the commands. All I can tell you is that the guy who helped me is a wizard! Extremely helpful, patient and gracious and, guess what; he is polite too ;-)