HPLIP

problem with installing a hp envy 6032 all-in-one under linux 19.3

Asked by Theo Steuten

I' ve installed Linux Mint 19.3 Cinnamon 64-bit on my computer.
With this computer I want to use a HP Envy 6032 all-in-one printer/scanner.

I' ve installed the printer with the following programs:
  - hplip-3.20.6.run
  - hplip-3.20.6.run.asc

Now I want to use the scanner part of the printer.
When using XSANE I get the following error message "Couldn' t find device 'hpaio:/usb/ENVY_6000_series?serial=TH0883D29P'. Error during communication with device".

I almost immediately get a pop-up screen from HP Device Manager-Plug-In Installer.
This screen informs me that a Driver Plug-In is required. Message reads as follows: "HP Device proprietary plug-in is missing. Click 'Next' to continue plug-in istallation. In case of plugin download failure, run 'hp-plugin' command from the terminal manually.

After clicking "Next" I'm given the option to download and install the plug-in from an HP authorized server (recommended option) or if I have already a copy of the file to specify a path to this file.
I choose to download the plug-in from an HP authorized server but then i receive the following message "/home/theo/.hplip/hplip-3.20.6-plugin.run file does not match its checksum. File may have been corrupted or altered.

As a result the scanner is not working at the moment.

what can I do to solve this problem and to get the scanner and the printer running properly?

FYI;
I haven' t inserted the inkt cartridges in the printer yet, because I intend to bring the device back to the reseller when I won' t get the device running properly. However I don' t know if the absence of the cartridges has any influence on the scanner part working properly,

Many thanks in advance for your assistance.
One request: I only have a small knowledge and understanding of Linux, so please send clear instructions

Best regards,

Theo

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HPLIP Edit question
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Theo Steuten
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Revision history for this message
brian_p (claremont102) said : 		#1

I do not fancy sorting out an HPLIP non-free plugin issue. So
download and install sane-airscan:

https://github.com/alexpevzner/sane-airscan
https://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/amd64/

I would appreciate having what you get for

scanimage -L
airscan-discover

Revision history for this message
Theo Steuten (theosteuten) said : 		#2

Hello Brian,

thank you for your fast reply to my problem.

I've tried to download and install sane-airscan but it doesn' t seem to work.

I've followed the link https://github.com/alexpevzner/sane-airscan and choose for direct installation of the binary file sane-airscan_0.99.18+77_amd64.deb. System responds that this program has already been installed.

Then I followed the second link https://download.opensuse.org/respositories/home:xUbuntu_18.04/amd64/ and found 3 binary files.
First file IPP-USB_0.9.14+45.1_amd64.deb conflicts with the installed programm ippusbxd and is therefore not installed
Second file sane-airscan-unstable hasn' t been tried by me. I understand that this is a kind of beta program.
Third file is the same program as the program that is already been installed.

As for your request regarding the results of the terminal commands, see below:
theo@theo-All-Series:~$ scanimage -L
device `hpaio:/usb/ENVY_6000_series?serial=TH0883D29P' is a Hewlett-Packard ENVY_6000_series all-in-one
theo@theo-All-Series:~$ airscan-discover
[devices]
theo@theo-All-Series:~$

I should inform you that I've installed this device at the moment as an USB-device.

I also would like to inform you that in the meantime I ran a kind of test with HPLIP about this device. Please find the results of this test below:
P Linux Imaging and Printing System (ver. 3.20.6)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.20.6)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.20.6)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
 ---------------

 Kernel: 5.4.0-51-generic #56~18.04.1-Ubuntu SMP Tue Oct 6 09:47:18 UTC 2020 GNU/Linux
 Host: theo-All-Series
 Proc: 5.4.0-51-generic #56~18.04.1-Ubuntu SMP Tue Oct 6 09:47:18 UTC 2020 GNU/Linux
 Distribution: 22 19.3
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
 -----------------------

HPLIP-Version: HPLIP 3.20.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 19.3 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.6

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.6
html=/usr/share/doc/hplip-3.20.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Bestand of map bestaat niet

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1602853445
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/ENVY_6000_series?serial=TH0883D29P"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 17-10-20 15:22:51
version = 3.20.6

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
 --------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
 ------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python-xml Python XML libraries REQUIRED - 2.2.5 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 5.1.0 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.17 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.17 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - - OK -

----------------------
| Scan Configuration |
 ----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.20.6 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.6 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
 -------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.19.4 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

---------------------
| Python Extentions |
 ---------------------

 hpmudext IO-Extension REQUIRED - 3.20.6 OK -
 cupsext CUPS-Extension REQUIRED - 3.20.6 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
 ------------------------------

device `hpaio:/usb/ENVY_6000_series?serial=TH0883D29P' is a Hewlett-Packard ENVY_6000_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -------------------
  hp:/usb/ENVY_6000_series?serial= HP ENVY 6000 series
  TH0883D29P

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

ENVY_6000
---------
Type: Printer
Device URI: hp:/usb/ENVY_6000_series?serial=TH0883D29P
PPD: /etc/cups/ppd/ENVY_6000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_6000.ppd ppd file
PPD Description:
Printer status: printer ENVY_6000 is idle. enabled since vr 16 okt 2020 15:06:36 CEST
Communication status: Good

--------------
| PERMISSION |
 --------------

USB ENVY_6000 Required - - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/ENVY_6000.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/ENVY_6000.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

Many thanks in advance for your assistance and I hope that you can help me to solve this problem.

Best regards,

Theo Steuten

Revision history for this message
brian_p (claremont102) said : 		#3

> Third file is the same program as the program that is already
> been installed.

This file is the one you want. It is dated 10.10.20. Did you install
it after that date?

It is less complex for me to guide you if you were not using a USB
connection. Wireless would be better from my point of view
should we continue with sane-airscan.

However, I'll give you the only technique I know of to install a plugin
and we can go from there. If it works, fine.

Download the plugin you need from

  https://www.openprinting.org/download/printdriver/auxfiles/HP/plugins/

and install it with

  sh YOUR_PLUGUN_FILENAME

Any joy?

Cheers,

Brian.

Revision history for this message
Theo Steuten (theosteuten) said : 		#4

Hello Brian,

Thank you for your help providing me the plugin that I need.

However i feel very dumb to have to ask you this, but how I can download that specific file.
When I click on the file that I need, it is opened in my browser.

Many thanks in advance for your help.

Best regards,

Theo

Revision history for this message
Theo Steuten (theosteuten) said : 		#5

Hello Brian,

Would like to inform you that I've got the printer and the scanner up and running.

I've done the following steps:
 - complete re-installation of Linux Mint 19.3
 - check if I used the correct version of sane-scan
 - installing the printer as a wireless-printer with hplip-3.20.6.run.
 - I then had a difficulty downloading hplip-3.20.6-plugin.run. See my message under #4.
  However apparently I didn' t need that plugin.

I finally succeeded in getting the scanner and printer up and running by following the instructions in
https://www.dedoimedo.com/computers/linux-printing-wireless.html

When running XSane I was surprised by having a working scanner.

Many thanks for your assistance in helping this inexperienced user solving his problem.

Best regards,

Theo