Problems using Scan with Ubuntu 18.04
I have been using HP Envy 5055 for printing with no problems. However, Simple Scan app doesn't recognize the scanner when I put the device in scan mode. So I downloaded hplip 3.20 and began the installation process. After installing the dependencies, the install program informed me that I already had 3.17 installed. However, I can't locate the executable for this. It doesn't show up in Gnome and I find nothing in bin or snap. Also, the Envy 5055 specifically isn't listed in the supported printers even though several others from the Envy 5000 series are. The 5000 is listed as using 3.17 version. Not sure where I need to go with this. I can locate some files for hplip 3.17 (like config files) but not the executable. I don't know if I should be replacing the 3.17 with 3.20 or troubleshoot the 3.17 installation.
Here's where I stopped.
HPLIP-3.17.10 exists, this may conflict with the new one being installed.
Do you want to ('i'= Remove and Install*, 'q'= Quit)? :q
error: User Exit
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- HPLIP Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Sharon Adley
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