Communication failure: linux/printer

Asked by Colin Stewart on 2020-08-30

After working smoothly fo months hplip reports a "communication error'
Ubuntu ver 20.04 - hp ENVY _Photo_7800_2-46
The printer status report shows "Device communication Error (5012)
hp-check shows (inter-alia): ...
error: unable to communicate with device
           unable to open channel
          /etc/cups/ppd/ENVY_Photo_7800_2

This is wireless print transfer problem -- as stated, has been working FINE since installation.
I suspect a possible side-effect of recent Ubuntu online updates ....

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-08-30
Last reply:
2020-08-30
shivani mandora (shivani1708) said : #1

Hi ,

Ubuntu 20.04 is supported with few limitations in HPLIP. Hence you are seeing device busy or communication error.

Could you please refer below link for your bug:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

You can print via network instead of USB.

Can you help with this problem?

Provide an answer of your own, or ask Colin Stewart for more information if necessary.

To post a message you must log in.