Printer: HP LaserJet Professional M1212nf MFP over local network connection (wired) Printer worked fine under Ubuntu 18.04. Upgraded to 20.04. Print jobs started failing. I removed the apt hplip package, which was 3.20.3, and downloaded and installed 3.20.6 manually. During installation, I got several of the following warnings: \Gtk-Message: 13:42:45.684: Failed to load module "canberra-gtk-module" During plugin download phase, it could not connect to the keyserver. I downloaded without verification anyway and plugin installed ok. (I subsequently got it to download the verification key and install the verified plugin.) During device setup, I got the following error: Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp) error: Loading /usr/share/hplip/fax/plugins/fax_marvell.so failed. Try after installing plugin libraries Run "hp-plugin" to installa plugin libraries if you are not automatically prompted Traceback (most recent call last): File "/usr/share/hplip/ui5/setupdialog.py", line 1305, in NextButton_clicked self.showAddPrinterPage() File "/usr/share/hplip/ui5/setupdialog.py", line 729, in showAddPrinterPage self.readwriteFaxInformation() File "/usr/share/hplip/ui5/setupdialog.py", line 1100, in readwriteFaxInformation d = fax.getFaxDevice(self.fax_uri, disable_dbus=True) File "/usr/share/hplip/fax/fax.py", line 534, in getFaxDevice return MarvellFaxDevice(device_uri, printer_name, callback, fax_type, disable_dbus) File "/usr/share/hplip/fax/marvellfax.py", line 109, in __init__ self.service.SendEvent(device_uri, printer_name, EVENT_FAX_FAILED_MISSING_PLUGIN, os.getenv('USER'), job_id, "Plugin is not installed") AttributeError: 'NoneType' object has no attribute 'SendEvent' hp-setup appeared to stall at that point and had to be closed before the print/fax queues dialog came up. A print queue was created anyway, but it appeared to have no properties and wasn't functional. No devices showed up in HP Device Manager. Obviously I can't print now. Here is the output of hp-check -t: hp-check[91575]: info: : hp-check[91575]: info: :HP Linux Imaging and Printing System (ver. 3.20.6) hp-check[91575]: info: :Dependency/Version Check Utility ver. 15.1 hp-check[91575]: info: : hp-check[91575]: info: :Copyright (c) 2001-18 HP Development Company, LP hp-check[91575]: info: :This software comes with ABSOLUTELY NO WARRANTY. hp-check[91575]: info: :This is free software, and you are welcome to distribute it hp-check[91575]: info: :under certain conditions. See COPYING file for more details. hp-check[91575]: info: : hp-check[91575]: info: :Note: hp-check can be run in three modes: hp-check[91575]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are hp-check[91575]: info: :installed to successfully compile HPLIP. hp-check[91575]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper hp-check[91575]: info: :dependencies installed to successfully run. hp-check[91575]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). hp-check[91575]: info: : hp-check[91575]: info: :Check types: hp-check[91575]: info: :a. EXTERNALDEP - External Dependencies hp-check[91575]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time) hp-check[91575]: info: :c. COMPILEDEP - Compile time Dependencies hp-check[91575]: info: :d. [All are run-time checks] hp-check[91575]: info: :PYEXT SCANCONF QUEUES PERMISSION hp-check[91575]: info: : hp-check[91575]: info: :Status Types: hp-check[91575]: info: : OK hp-check[91575]: info: : MISSING - Missing Dependency or Permission or Plug-in hp-check[91575]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version hp-check[91575]: info: : hp-check[91575]: info: : hp-check[91575]: info: :--------------- hp-check[91575]: info: :| SYSTEM INFO | hp-check[91575]: info: :--------------- hp-check[91575]: info: : hp-check[91575]: info: : Kernel: 5.4.0-42-generic #46-Ubuntu SMP Fri Jul 10 00:24:02 UTC 2020 GNU/Linux Host: thud Proc: 5.4.0-42-generic #46-Ubuntu SMP Fri Jul 10 00:24:02 UTC 2020 GNU/Linux Distribution: 12 20.04 hp-check[91575]: info: : Bitness: 64 bit hp-check[91575]: info: : hp-check[91575]: info: :----------------------- hp-check[91575]: info: :| HPLIP CONFIGURATION | hp-check[91575]: info: :----------------------- hp-check[91575]: info: : hp-check[91575]: info: :HPLIP-Version: HPLIP 3.20.6 hp-check[91575]: info: :HPLIP-Home: /usr/share/hplip hp-check[91575]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version hp-check[91575]: info: : hp-check[91575]: info: :Current contents of '/etc/hp/hplip.conf' file: hp-check[91575]: info: :# hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.20.6 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.20.6 html=/usr/share/doc/hplip-3.20.6 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.20.6 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no hp-check[91575]: info: : hp-check[91575]: info: :Current contents of '/var/lib/hp/hplip.state' file: hp-check[91575]: info: :[plugin] installed = 1 eula = 1 version = 3.20.6 hp-check[91575]: info: : hp-check[91575]: info: :Current contents of '~/.hplip/hplip.conf' file: hp-check[91575]: info: :[installation] date_time = 08/18/20 13:42:44 version = 3.20.6 [upgrade] notify_upgrade = true last_upgraded_time = 1597781789 pending_upgrade_time = 0 [last_used] device_uri = hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.19 printer_name = HP_LaserJet_Professional_M1212nf_MFP hp-check[91575]: info: :

hp-check[91575]: info: : hp-check[91575]: info: :------------------------- hp-check[91575]: info: :| External Dependencies | hp-check[91575]: info: :------------------------- hp-check[91575]: info: : hp-check[91575]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running' hp-check[91575]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK - hp-check[91575]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - hp-check[91575]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK - hp-check[91575]: info: : dbus DBus - Message bus system REQUIRED - 1.12.16 OK - hp-check[91575]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - hp-check[91575]: info: : network network -wget OPTIONAL - 1.20.3 OK - hp-check[91575]: info: : avahi-utils avahi-utils OPTIONAL - 0.7 OK - hp-check[91575]: info: : hp-check[91575]: info: :------------------------ hp-check[91575]: info: :| General Dependencies | hp-check[91575]: info: :------------------------ hp-check[91575]: info: : hp-check[91575]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK - hp-check[91575]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK - hp-check[91575]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK - hp-check[91575]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK - hp-check[91575]: info: : libusb libusb - USB library REQUIRED - 1.0 OK - hp-check[91575]: info: : sane SANE - Scanning library REQUIRED - - OK - hp-check[91575]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK - hp-check[91575]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK - hp-check[91575]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK - hp-check[91575]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK - hp-check[91575]: info: : python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - hp-check[91575]: info: : python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK - hp-check[91575]: info: : python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK - hp-check[91575]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK - hp-check[91575]: info: : python3-xml Python XML libraries REQUIRED - 2.2.9 OK - hp-check[91575]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK - hp-check[91575]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK - hp-check[91575]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK - hp-check[91575]: info: : hp-check[91575]: info: :-------------- hp-check[91575]: info: :| COMPILEDEP | hp-check[91575]: info: :-------------- hp-check[91575]: info: : hp-check[91575]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK - hp-check[91575]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK - hp-check[91575]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK - hp-check[91575]: info: : hp-check[91575]: info: :--------------------- hp-check[91575]: info: :| Python Extentions | hp-check[91575]: info: :--------------------- hp-check[91575]: info: : hp-check[91575]: info: : cupsext CUPS-Extension REQUIRED - 3.20.6 OK - hp-check[91575]: info: : hpmudext IO-Extension REQUIRED - 3.20.6 OK - hp-check[91575]: info: : hp-check[91575]: info: :---------------------- hp-check[91575]: info: :| Scan Configuration | hp-check[91575]: info: :---------------------- hp-check[91575]: info: : hp-check[91575]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.20.6 OK 'hpaio found in /etc/sane.d/dll.conf' hp-check[91575]: info: : scanext Scan-SANE-Extension REQUIRED - 3.20.6 OK - hp-check[91575]: info: : hp-check[91575]: info: :------------------------------ hp-check[91575]: info: :| DISCOVERED SCANNER DEVICES | hp-check[91575]: info: :------------------------------ hp-check[91575]: info: : hp-check[91575]: info: :No Scanner found. hp-check[91575]: info: : hp-check[91575]: info: :-------------------------- hp-check[91575]: info: :| DISCOVERED USB DEVICES | hp-check[91575]: info: :-------------------------- hp-check[91575]: info: : hp-check[91575]: info: :No devices found. hp-check[91575]: info: : hp-check[91575]: info: :--------------------------------- hp-check[91575]: info: :| INSTALLED CUPS PRINTER QUEUES | hp-check[91575]: info: :--------------------------------- hp-check[91575]: info: : hp-check[91575]: info: : hp-check[91575]: info: :

When	Who	Action	New State
2020-08-18	Ryan Fugger	Give more information	Open
2020-08-18	Ryan Fugger	Give more information	Open
2020-08-18	Ryan Fugger	Confirm	Solved

HPLIP

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