MFP M28a scan not working and always shown as busy or unplugged

Asked by Papou84 on 2020-07-28

Hi everyone,

I'd like to use the printer and the scanner of my HP m28a printer.
I installed hplip 3.20.6 on ubuntu 20.04.
When i want to print it says that the printer is busy or unplugged. same for the scanner.

with :
hp-doctor i get ;

error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 653, resource id: 9355904, major code: 40 (TranslateCoords), minor code: 0

Done.
error: Channel write error
error: Channel write error
error: Channel write error
error: Unable to communicate with printer HP_LaserJet_MFP_M28-M31. Please check the printer and try again.
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 1175, resource id: 9357680, major code: 40 (TranslateCoords), minor code: 0

with:
hp-test I get :
No errors or warnings.

Any Clue ?

Thank you

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-07-28
Last reply:
2020-08-02
brian_p (claremont102) said : #1

> I'd like to use the printer and the scanner of my HP m28a printer.

The HPLIP packages provide Ubuntu 20.04 are sufficient for this device.

> I installed hplip 3.20.6 on ubuntu 20.04.

You are helping to test 3.20.6?

> error: Failed to install Plug-in.

That could be a clue.

--
Brian.

Papou84 (pacome-heuze-i) said : #2

Hi Brian
Thanks
>You are helping to test 3.20.6?
I downloaded the latest version from the hplip website is it a test version ?
Which version do you think I should use ?

I Installed unsuccessfully The 3.20.6 plugin and got this message :

stdout = subprocess.check_output(cmd, stderr=devnull)
  File "/usr/lib/python3.8/subprocess.py", line 411, in check_output
    return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
  File "/usr/lib/python3.8/subprocess.py", line 512, in run
    raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.

brian_p (claremont102) said : #3

> I downloaded the latest version from the hplip website is it a test version ?
> Which version do you think I should use ?

I was basically probing why the Ubuntu version of HPLIP was not good enough
for you.

Papou84 (pacome-heuze-i) said : #4

I tried to install previous versions but they all crash on install.
It's been a few days now I'm trying to get it work with no success.
I'm thankfull for any help.

shivani mandora (shivani1708) said : #5

Hi ,

Ubuntu 20.04 is supported with few limitations in HPLIP. Hence you are seeing device busy or unplugged error.

Could you please refer below link for your bug:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

You can print via network instead of USB.

brian_p (claremont102) said : #6

Reading post #14 at

https://answers.launchpad.net/hplip/+question/692155

may be of help to you.

Cheers,

Brian.

Can you help with this problem?

Provide an answer of your own, or ask Papou84 for more information if necessary.

To post a message you must log in.