HPLIP

MFP M28a scan not working and always shown as busy or unplugged

Asked by Papou84

Hi everyone,

I'd like to use the printer and the scanner of my HP m28a printer.
I installed hplip 3.20.6 on ubuntu 20.04.
When i want to print it says that the printer is busy or unplugged. same for the scanner.

with :
hp-doctor i get ;

error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 653, resource id: 9355904, major code: 40 (TranslateCoords), minor code: 0

Done.
error: Channel write error
error: Channel write error
error: Channel write error
error: Unable to communicate with printer HP_LaserJet_MFP_M28-M31. Please check the printer and try again.
qt.qpa.xcb: QXcbConnection: XCB error: 3 (BadWindow), sequence: 1175, resource id: 9357680, major code: 40 (TranslateCoords), minor code: 0

with:
hp-test I get :
No errors or warnings.

Any Clue ?

Thank you

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Revision history for this message
brian_p (claremont102) said : 		#1

> I'd like to use the printer and the scanner of my HP m28a printer.

The HPLIP packages provide Ubuntu 20.04 are sufficient for this device.

> I installed hplip 3.20.6 on ubuntu 20.04.

You are helping to test 3.20.6?

> error: Failed to install Plug-in.

That could be a clue.

--
Brian.

Revision history for this message
Papou84 (pacome-heuze-i) said : 		#2

Hi Brian
Thanks
>You are helping to test 3.20.6?
 I downloaded the latest version from the hplip website is it a test version ?
Which version do you think I should use ?

I Installed unsuccessfully The 3.20.6 plugin and got this message :

stdout = subprocess.check_output(cmd, stderr=devnull)
  File "/usr/lib/python3.8/subprocess.py", line 411, in check_output
    return run(*popenargs, stdout=PIPE, timeout=timeout, check=True,
  File "/usr/lib/python3.8/subprocess.py", line 512, in run
    raise CalledProcessError(retcode, process.args,
subprocess.CalledProcessError: Command '('lsb_release', '-a')' returned non-zero exit status 1.

Revision history for this message
brian_p (claremont102) said : 		#3

> I downloaded the latest version from the hplip website is it a test version ?
> Which version do you think I should use ?

I was basically probing why the Ubuntu version of HPLIP was not good enough
for you.

Revision history for this message
Papou84 (pacome-heuze-i) said : 		#4

I tried to install previous versions but they all crash on install.
It's been a few days now I'm trying to get it work with no success.
I'm thankfull for any help.

Revision history for this message
shivani mandora (shivani1708) said : 		#5

Hi ,

Ubuntu 20.04 is supported with few limitations in HPLIP. Hence you are seeing device busy or unplugged error.

Could you please refer below link for your bug:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

You can print via network instead of USB.

Revision history for this message
brian_p (claremont102) said : 		#6

Reading post #14 at

https://answers.launchpad.net/hplip/+question/692155

may be of help to you.

Cheers,

Brian.

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