Device communication error (5012)

Asked by Matheus Filipe on 2020-06-20

I'm using HPLIP version 3.20.3, and i have a Deskjet_2540_Series, on my Ubuntu 20.04. I get this error everytime i try to use my priter. What should i do to solve this problem?
Also, how should i answer you when i get a response? I got one email from you guys a month ago i think, but i got no response at all, so that's why im trying to ask again opening a new question here. Thank you for reading.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Matheus Filipe
Solved:
2020-06-30
Last query:
2020-06-30
Last reply:
2020-06-30
shivani mandora (shivani1708) said : #1

Hi ,

Ubuntu 20.04 support is working with few limitations on devices.

Please refer below link for your query:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

You can try to print via network instead of USB. That should work fine.

Matheus Filipe (matheus-souza) said : #2

Neither Ubuntu or HPLIP seems to find my printer via wifi. I will wait for an Ubuntu update to fix this. I can use my printer by booting on Windows, for now. Thanks for the help anyway.