After installing HPLIP cannot print on local/network printers

Asked by Turbo Nene on 2020-06-19

Hello all.

Linux Mint 18.2 (based on Ubuntu 16.04). I had several network printers in my job (CUPS + samba), and a home local printer, everything fine during 4+years.

I bought an HP_OfficeJet_Pro_9020. Installed HPLIP 3.20.5, printer working perfectly.

BUT every other printer stopped working. I suspect some problem with CUPS, in fact I had now packages "cups" and "imagemagick" not installed (!?), and I am pretty sure they were installed before.

If I try to install "cups", I get the warning that "foomatic-filters" and "graphicsmagick-imagemagick-compat" are going to be removed: I think that this is going to break HPLIP, so I did not reinstall cups neither "imagemagick".

The question is: how can I get my other printers to work again, without uninstalling HPLIP?

Or, on the other side, will HPLIP work without packages "foomatic-filters" and "graphicsmagick-imagemagick-compat" if I uninstall them to install "cups" and "imagemagick"?

I know that Linux Mint 18.2 (Ubuntu 16.04) is somewhat old, and that is possibly the problem, but I would like to stick to it some months more...

Thank you in advance.


Question information

English Edit question
HPLIP Edit question
No assignee Edit question
Last query:
Last reply:
Turbo Nene (turbonene) said : #1

Hello again.

I read the release notes of HPLIP, and found warnings of previous versions about this problem:

HPLIP 3.19.3
1. In LinuxMint 19.1 cups is not printing from the localhost:631. The work around is to install the cups-filters.
    Below are the commands to reinstall the cups filters.
    sudo apt-get remove --purge cups
    sudo apt-get install cups
    sudo apt install --reinstall cups-filters

HPLIP 3.19.1
  Linux Mint18.3: During HPLIP installation Cups package is removed due to installation of the scanjet dependency package "graphicsmagick*".
  The workaround for this is to reinstall cups every time HPLIP is installed.
  command: sudo apt-get install cups.

So I did the first ones. Result: CUPS seems to be working again (I can admin thru localhost:631, I can add new printers, etc.), but NOT PRINTING, at least in my (other, not the HP*) local printer: there is no error message, the print queue says "printing complete", printer led shows some activity, BUT no printer work (no noise) and no printing pages at all.

*The HP printer works perfectly, the problem is with the other (not HP) CUPS printers...

Can you help with this problem?

Provide an answer of your own, or ask Turbo Nene for more information if necessary.

To post a message you must log in.