HP Ink Tank Wireless 415 stopped working after upgrading to xubuntu 20.04
HP Ink Tank Wireless 415 stopped working after Xubuntu upgrade from 19.10 to 20.04
I tried adding "new printer" via gui hplip, but it states that can't find the appropriate driver.
Also tried hplip 3.20.5 installer, but it also cannot resolve dependency on python-pyqt5 and finished with errors.
Please, help!
UPD1 hp-toolbox is also non-functional because it cannot find dependency PyQt5.QtWidgets which is absent in 20.04 repositaries
UPD2. hplip 3.20.5 proceeded without errors after manual installation of missing dependencies. However, the problem was not solved: Unfortunately, the printer still not started to work. It looks like that hplip cannot correctly detect printer location
hp-check produced error:
error: Unable to communicate with device (code=12): hp:/usb/
Reinstalling fresh xubuntu 20.04 from the scratch did not help. Finally, I downgraded xubuntu (with installing Linux Mint 19.3 xfce) and the printer started.
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- HPLIP Edit question
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- Last reply:
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Revision history for this message
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#1 |
Please provide the full output that you receive when installing HPLIP 3.20.5
|
Revision history for this message
|
#2 |
Full hplip output:
knorre@
Creating directory hplip-3.20.5
Verifying archive integrity... All good.
Uncompressing HPLIP 3.20.5 Self Extracting Archive.
HP Linux Imaging and Printing System (ver. 3.20.5)
HPLIP Installer ver. 5.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Installer log saved in: hplip-install_
\
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
INSTALLATION MODE
-----------------
Automatic mode will install the full HPLIP solution with the most common options.
Custom mode allows you to choose installation options to fit specific requirements.
Please choose the installation mode (a=automatic*, c=custom, q=quit) : a
INTRODUCTION
------------
This installer will install HPLIP version 3.20.5 on your computer.
Please close any running package management systems now (YaST, Adept, Synaptic, Up2date, etc).
DISTRO/OS CONFIRMATION
-------
Distro appears to be Ubuntu 20.04.
Is "Ubuntu 20.04" your correct distro/OS and version (y=yes*, n=no, q=quit) ? y
Initializing. Please wait...
ENTER USER PASSWORD
-------------------
Please enter the sudoer (knorre)'s password:
INSTALLATION NOTES
------------------
Enable the universe/multiverse repositories. Also be sure you are using the Ubuntu "Main" Repositories. See: https:/
Please read the installation notes. Press <enter> to continue or 'q' to quit:
SECURITY PACKAGES
-----------------
AppArmor is installed.
AppArmor protects the application from external intrusion attempts making the application secure
Would you like to have this installer install the hplip specific policy/profile (y=yes*, n=no, q=quit) ? y
RUNNING PRE-INSTALL COMMANDS
-------
OK
MISSING DEPENDENCIES
-------
Following dependencies are not installed. HPLIP will not work if all REQUIRED dependencies are not installed and some of the HPLIP features will not work if OPTIONAL dependencies are not installed.
Package-Name Component Required/Optional
pyqt5-dbus gui_qt5 OPTIONAL
reportlab fax OPTIONAL
pyqt5 gui_qt5 REQUIRED
python-notify gui_qt5 OPTIONAL
Do you want to install these missing dependencies (y=yes*, n=no, q=quit) ? y
INSTALL MISSING REQUIRED DEPENDENCIES
-------
note: Installation of dependencies requires an active internet connection.
warning: Missing REQUIRED dependency: pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x))
INSTALL MISSING OPTIONAL DEPENDENCIES
-------
note: Installation of dependencies requires an active internet connection.
warning: Missing OPTIONAL dependency for option 'gui_qt5': pyqt5-dbus (PyQt 5 DBus - DBus Support for PyQt5)
warning: Missing OPTIONAL dependency for option 'gui_qt5': python-notify (Python libnotify - Python bindings for the libnotify Desktop notifications)
warning: Missing OPTIONAL dependency for option 'fax': reportlab (Reportlab - PDF library for Python)
CHECKING FOR NETWORK CONNECTION
-------
Network connection present.
RUNNING PRE-PACKAGE COMMANDS
-------
sudo dpkg --configure -a (Pre-depend step 1)
sudo apt-get install --yes --force-yes -f (Pre-depend step 2)
sudo apt-get update (Pre-depend step 3)
OK
DEPENDENCY AND CONFLICT RESOLUTION
-------
Running 'sudo apt-get install --assume-yes gtk2-engines-
Please wait, this may take several minutes...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? y
Running 'sudo apt-get install --assume-yes python-pyqt5'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n
warning: Some HPLIP functionality might not function due to missing package(s).
Running 'sudo apt-get install --assume-yes python-
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n
warning: Some HPLIP functionality might not function due to missing package(s).
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-notify'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n
warning: Some HPLIP functionality might not function due to missing package(s).
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #1...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #2...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Command failed. Re-try #3...
Running 'sudo apt-get install --assume-yes python-reportlab'
Please wait, this may take several minutes...
error: Package install command failed with error code 100
Would you like to retry installing the missing package(s) (y=yes*, n=no, q=quit) ? n
warning: Some HPLIP functionality might not function due to missing package(s).
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x))' is still missing.
RUNNING POST-PACKAGE COMMANDS
-------
OK
RE-CHECKING DEPENDENCIES
-------
RE-CHECKING DEPENDENCIES
-------
error: A required dependency 'pyqt5 (PyQt 5- Qt interface for Python (for Qt version 4.x))' is still missing.
error: Installation cannot continue without this dependency.
error: Please manually install this dependency and re-run this installer.
knorre@
|
Revision history for this message
|
#3 |
Also info from hp-check -t:
knorre@Arkanar0:~$ hp-check -t
Saving output in log file: /home/dima/
HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 12-20.04 version is not supported. Using 12-19.10 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
Host: Arkanar0
Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
Distribution: 12 20.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 20.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.3
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=no
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1573403177
pending_
latest_
[installation]
date_time = 05/16/20 21:08:09
version = 3.20.3
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
-------
| General Dependencies |
-------
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python-xml Python XML libraries REQUIRED - 2.2.9 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
error: pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - - MISSING 'pil needs to be installed'
error: pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - 2.31 OK -
error: python-devel Python devel - Python development files REQUIRED 2.2 2.7.18 MISSING 'python-devel needs to be installed'
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
error: reportlab Reportlab - PDF library for Python OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
error: pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.18 OK -
error: python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python-notify needs to be installed'
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - - OK -
-------
| Scan Configuration |
-------
scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.
-------
| External Dependencies |
-------
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
network network -wget OPTIONAL - 1.20.3 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
-------
| Python Extentions |
-------
hpmudext IO-Extension REQUIRED - 3.20.3 OK -
cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
device `escl:http://
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
ries?
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
lpstat
------
Type: Unknown
Device URI: No destinations added.
--------------
| PERMISSION |
--------------
USB None Required - - OK Node:'/
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
error: 'python-qt4-dbus' package is missing/
error: 'python-dev' package is missing/
error: 'gtk2-engines-
error: 'python-qt4' package is missing/
Missing Optional Dependencies
-------
error: 'python-reportlab' package is missing/
error: 'python-notify' package is missing/
Total Errors: 6
Total Warnings: 0
Done.
knorre@Arkanar0:~$
|
Revision history for this message
|
#4 |
Try the command
sudo apt install python3-pyqt5 python3-
and then repeat installing hplip-3.20.5.run
and finally report the results.
|
Revision history for this message
|
#5 |
It helped, and hplip-3.20.5.run successfully finished the installation without errors.
Unfortunately, the printer still not started to work. It looks like that hplip cannot correctly detect printer location (printer is usb connected)
hp-check produces error:
error: Unable to communicate with device (code=12): hp:/usb/
I reinstalled fresh xubuntu 20.04 and the problem still there.
Below is full hp-check output
#######
hp-check -t
/usr/bin/
if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/dima/
HP Linux Imaging and Printing System (ver. 3.20.5)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
Host: Arkanar0
Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
Distribution: 12 20.04
Bitness: 64 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.20.5
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.5
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.20.5
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = true
last_upgraded_time = 1589662719
pending_
[installation]
date_time = 05/17/20 00:24:45
version = 3.20.5
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
-------
| General Dependencies |
-------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.20.5 OK -
hpmudext IO-Extension REQUIRED - 3.20.5 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.5 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.20.5 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
Device URI Model
-----
hp:/usb/
ries?
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
HP-Ink-
-------
Type: Printer
Device URI: hp:/usb/
PPD: /etc/cups/
warning: Failed to read /etc/cups/
PPD Description:
Printer status: printer HP-Ink-
error: Unable to communicate with device (code=12): hp:/usb/
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
USB HP-Ink-
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-------
None
Missing Optional Dependencies
-------
None
Total Errors: 1
Total Warnings: 0
|
Revision history for this message
|
#6 |
Finally, I surrendered and downgraded xubuntu (by installing Linux Mint 19.3 xfce) and printer smoothly started to print.
|
Revision history for this message
|
#7 |
warning: Failed to read /etc/cups/
Apparently your use is (was) non member of the lp (lineprinter) group.
|
Revision history for this message
|
#8 |
> Apparently your use is (was) non member of the lp (lineprinter) group.
No user should ever be a member of the lp group. It is a security risk.
Brian..
|
Revision history for this message
|
#9 |
Hi ,
Please refer below link for your issue on ubuntu 20.04:
Can you help with this problem?
Provide an answer of your own, or ask knorre for more information if necessary.
