Scanner not working on Mint

Asked by David Pauchet on 2020-05-14

Hello,

I have an HP OfficeJet 3835 and my OS is Linux Mint.
When I launch SimpleScan, and try to numerize, I get a message that no numerisation peripheral can be detected.
However my printer is connected to the Wifi: can you please help?

Thx!
David

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
David Pauchet
Solved:
2020-05-19
Last query:
2020-05-19
Last reply:
2020-05-19
Anam Alam (anam03) said : #1

Can you run hp-scan and check whether scanning is being done.

David Pauchet (dassadar2) said : #2

Hi,
Here it is:

~$ hp-scan

HP Linux Imaging and Printing System (ver. 3.19.12)
Scan Utility ver. 2.2

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: No device selected/specified or that supports this functionality.

Thx!

brian_p (claremont102) said : #3
David Pauchet (dassadar2) said : #4

Ok! see here please:

dassadar@dassadar-MS-7996:~$ avahi-browse -rt _ipp._tcp
+ enp1s0 IPv6 HP OfficeJet 3830 series [EE5BAA] Internet Printer local
+ enp1s0 IPv4 HP OfficeJet 3830 series [EE5BAA] Internet Printer local
= enp1s0 IPv4 HP OfficeJet 3830 series [EE5BAA] Internet Printer local
   hostname = [HP9C7BEFEE5BAA.local]
   address = [192.168.0.17]
   port = [631]
   txt = ["Scan=T" "Duplex=F" "Color=T" "UUID=1c852a4d-b800-1f08-abcd-9c7befee5baa" "Fax=T" "rfo=ipp/faxout" "TLS=1.2" "mopria-certified=1.3" "note=" "adminurl=http://HP9C7BEFEE5BAA.local./#hId-pgAirPrint" "mac=9c:7b:ef:ee:5b:aa" "priority=20" "usb_MDL=OfficeJet 3830 series" "usb_MFG=HP" "product=(HP OfficeJet 3830 series)" "ty=HP OfficeJet 3830 series" "URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,IS1,V1.4" "kind=document,envelope,photo,postcard" "PaperMax=legal-A4" "rp=ipp/print" "pdl=application/vnd.hp-PCL,image/jpeg,application/PCLm,image/urf,image/pwg-raster" "qtotal=1" "txtvers=1"]
= enp1s0 IPv6 HP OfficeJet 3830 series [EE5BAA] Internet Printer local
   hostname = [HP9C7BEFEE5BAA.local]
   address = [192.168.0.17]
   port = [631]
   txt = ["Scan=T" "Duplex=F" "Color=T" "UUID=1c852a4d-b800-1f08-abcd-9c7befee5baa" "Fax=T" "rfo=ipp/faxout" "TLS=1.2" "mopria-certified=1.3" "note=" "adminurl=http://HP9C7BEFEE5BAA.local./#hId-pgAirPrint" "mac=9c:7b:ef:ee:5b:aa" "priority=20" "usb_MDL=OfficeJet 3830 series" "usb_MFG=HP" "product=(HP OfficeJet 3830 series)" "ty=HP OfficeJet 3830 series" "URF=CP1,MT1-2-8-9-10-11,PQ3-4-5,RS300,SRGB24,OB9,OFU0,W8-16,DEVW8-16,DEVRGB24-48,ADOBERGB24-48,IS1,V1.4" "kind=document,envelope,photo,postcard" "PaperMax=legal-A4" "rp=ipp/print" "pdl=application/vnd.hp-PCL,image/jpeg,application/PCLm,image/urf,image/pwg-raster" "qtotal=1" "txtvers=1"]
dassadar@dassadar-MS-7996:~$ avahi-browse -rt _uscan._tcp
+ enp1s0 IPv4 HP OfficeJet 3830 series [EE5BAA] _uscan._tcp local
+ enp1s0 IPv6 HP OfficeJet 3830 series [EE5BAA] _uscan._tcp local
= enp1s0 IPv4 HP OfficeJet 3830 series [EE5BAA] _uscan._tcp local
   hostname = [HP9C7BEFEE5BAA.local]
   address = [192.168.0.17]
   port = [8080]
   txt = ["duplex=F" "is=platen,adf" "cs=binary,color,grayscale" "rs=eSCL" "representation=images/printer.png" "UUID=1c852a4d-b800-1f08-abcd-9c7befee5baa" "mopria-certified=1.3" "note=" "adminurl=http://HP9C7BEFEE5BAA.local." "ty=HP OfficeJet 3830 series" "pdl=application/octet-stream,application/pdf,image/jpeg" "vers=2.5" "txtvers=1"]
= enp1s0 IPv6 HP OfficeJet 3830 series [EE5BAA] _uscan._tcp local
   hostname = [HP9C7BEFEE5BAA.local]
   address = [192.168.0.17]
   port = [8080]
   txt = ["duplex=F" "is=platen,adf" "cs=binary,color,grayscale" "rs=eSCL" "representation=images/printer.png" "UUID=1c852a4d-b800-1f08-abcd-9c7befee5baa" "mopria-certified=1.3" "note=" "adminurl=http://HP9C7BEFEE5BAA.local." "ty=HP OfficeJet 3830 series" "pdl=application/octet-stream,application/pdf,image/jpeg" "vers=2.5" "txtvers=1"]

brian_p (claremont102) said : #5

> + enp1s0 IPv4 HP OfficeJet 3830 series [EE5BAA] _uscan._tcp local

Getting a uscan output allows you to use sane-airscan.

  https://github.com/alexpevzner/sane-airscan

100% of users who have installed it have found it to work. A report
would be appreciated. Please include what you get for

  scanimage -L

Cheers,

Brian.

brian_p (claremont102) said : #6

A response would be appreciated.

Brian.

David Pauchet (dassadar2) said : #7

Hi,
Sorry for delay and thx for the answer. How am I supposed to use the github link please?
Regards,
David

brian_p (claremont102) said : #8

Hello David,

The file you need for Mint 19.x is at

  https://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/amd64/

Its name is sane-airscan_0.99.1+58.1_amd64.deb.

Download it and install by (I believe) double-clicking on it. Give what
you get for

  scanimage -L

Brian.

David Pauchet (dassadar2) said : #9

Thx, here is what it gives:
device `airscan:e0:HP OfficeJet 3830 series [EE5BAA]' is a eSCL HP OfficeJet 3830 series [EE5BAA] eSCL network scanner

brian_p (claremont102) said : #10

Can you now scan with simple-scan or xsane?

David Pauchet (dassadar2) said : #11

simple-scan works, thanks!
Does it mean I will have to launch scanimage -L first all the times?

brian_p (claremont102) said : #12

> simple-scan works, thanks!

Splendid. You can now mark this issue as solved.

> Does it mean I will have to launch scanimage -L first all the times?

No. The command output is simply for finding out whether there is
a driver to use. It tells you that the airscan driver is available to you.

Thanks for persevering, David.

Cheers,

Brian.

David Pauchet (dassadar2) said : #13

thx!