Printer HP_LaserJet_MFP_M28-M31 problem with HPLIP and Ubuntu 20.04

Asked by luis on 2020-05-14

Hi,

I have been for hours now trying to get my printer to work, but it keeps jsut flashing error message and hplip toolbox doesn't recognise it, say it must be unplugged when it is not.
In windows everything works fine, but even when I was in Ubuntu 18,04 i didn't work either.
I used the usual command in terminal like update, upgrade, dist-upgrade and so on and I tried to solve some of the dependencies on my own, looking in the Forums, to no avail. Exemple: install hplip-gui, hp-plugin, etc
In the installation, there is a message saying that some packages are not compatible with Ubuntu 20.04, but as I had this problem earlier on, I thought it was worth the shot.
My goals is just to print some pages. nothing fancy.

Below hp-check -t:

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
 Host: jose-System-Product-Name
 Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 05/14/20 17:48:12
version = 3.20.3

[last_used]
device_uri = "hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNB3F02327"
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1589487332
notify_upgrade = false
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
 cups-image CUPS image - CUPS image development files REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `escl:http://127.0.0.1:60000' is a ESCL HP LaserJet MFP M28-M31 flatbed scanner
device `hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNB3F02327' is a Hewlett-Packard HP_LaserJet_MFP_M28-M31 all-in-one
device `escl:http://127.0.0.1:60000' is a ESCL HP LaserJet MFP M28-M31 flatbed scanner
device `hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNB3F02327' is a Hewlett-Packard HP_LaserJet_MFP_M28-M31 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/HP_LaserJet_MFP_M28-M31? HP LaserJet MFP M28-M31
  serial=VNB3F02327

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_MFP_M28-M31
-----------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_MFP_M28-M31?serial=VNB3F02327
PPD: /etc/cups/ppd/HP_LaserJet_MFP_M28-M31.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_MFP_M28-M31.ppd ppd file
PPD Description:
Printer status: impressora HP_LaserJet_MFP_M28-M31 está inativa; habilitada desde qui 14 mai 2020 17:20:07
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP_LaserJet_MFP_M28-M31 Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 3
Total Warnings: 0

Done.

Thanks for the attention

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-05-14
Last reply:
2020-06-04
Anam Alam (anam03) said : #1

Hi,

Can you try running below commands for Ubuntu 20.04

1.)px -aux | grep ippusbxd [To check whether the ippusbxd process is running or not ]
2.)sudo kill -9 PID
3.)cd /usr/lib/udev/rules.d
4.)sudo mv 55-ippusbxd.rules /home/apex/
5.) sudo service udev restart
6.) sudo service cups restart
7.) Restart printer.
8.) Launch Toolbox

Manfred Hampl (m-hampl) said : #2

A few hours ago a new version of HPLIP (3.20.5) has been published which supports Ubuntu 20.04.

I suggest that you downlaod the new version and try installing it.

Manfred Hampl (m-hampl) said : #3

Please provide the full output that you receive when trying to install the hplip-3.20.5.run file.

shivani mandora (shivani1708) said : #4

Hi ,

Please refer below link for your issue on ubuntu 20.04:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

Can you help with this problem?

Provide an answer of your own, or ask luis for more information if necessary.

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