UBUNTU 20.04 HP DJ 3750 problem

Asked by WOJTCZAK FREDERIC on 2020-05-08

Hello
I have a communication problem with my HP DJ 3750 since my upgrade in ubuntu 20.04.

in advence thank for your answer

1. Your Linux Distribution and version. :
UBUNTU 20.04

2. Your printer make/model.
HP deskJet 3750

3. If possible, run 'hp-check -t' and post the output.
frederic@Bureau:~/Bureau$ hp-check -t
Saving output in log file: /home/frederic/Bureau/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc)
or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases
(both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-28-generic #32-Ubuntu SMP Wed Apr 22 17:40:10 UTC 2020 GNU/Linux
 Host: Bureau
 Proc: 5.4.0-28-generic #32-Ubuntu SMP Wed Apr 22 17:40:10 UTC 2020 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.19.11

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1574710279
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/DeskJet_3700_series?serial=CN8CJ6P3Q406GZ"
printer_name = DeskJet-3700-series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 05/08/20 15:20:57
version = 3.20.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
 cups-image CUPS image - CUPS image development files REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/DeskJet_3700_series?serial=CN8CJ6P3Q406GZ' is a Hewlett-Packard DeskJet_3700_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------------------- ----------------------
  hp:/usb/DeskJet_3700_series?serial=CN8CJ6P3Q HP DeskJet 3700 series
  406GZ

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Type: Printer
Device URI: hp:/usb/DeskJet_3700_series?serial=CN8CJ6P3Q406GZ
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3700_series?serial=CN8CJ6P3Q406GZ
error: Device not found
error: Communication status: Failed

Type: Unknown
Device URI: implicitclass://DeskJet_3700_series_CN8CJ6P3Q406GZ_/

--------------
| PERMISSION |
--------------

USB DeskJet_3700 Required - - OK Node:'/dev/bus/usb/001/114' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 4
Total Warnings: 0

Done.

4. A detailed explanation of your problem.
HP TOOLS and printer do not communicate.

5. Steps to recreate the problem.
Install HPLIP on UBUNTU 20.04 with DJ 3750

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-05-09
Last reply:
2020-06-04
brian_p (claremont102) said : #1

Hello Frederic,

I am not using Ubuntu 20.04 but there have been a number of
reports about failed printing with a USB connect. I have not ran
any tests.

Please try printing after doing

  sudo systemctl stop ippusbxb

Check if it running with

  sudo systemctl status ippusbxb

Brian.

hello
i try but ippusbxb seems to be not install on my ubuntu

sudo systemctl stop ippusbxb

Failed to stop ippusbxb.service: Unit ippusbxb.service not loaded.

sudo systemctl status ippusbxb
Unit ippusbxb.service could not be found.

do you know how install ippusbxb ?

in advence thank for your answer

regards
Frederic

brian_p (claremont102) said : #3

I have got the systemctl command wrong. What you can do instead is remove
the package.

  sudo apt purge ippusbxd

How do you go on now?

It is easy to put ippusbxd back with

  sudo apt install ippusbxd

Cheers,

Brian.

Hie ,

Thank a lot it's work CUPs can print with all my program.
Just HP tools cannot communicate always "communication error 5012"

All going to wait a update for Ubuntu

I can print , it's the most important.

Frederic.

brian_p (claremont102) said : #5

> I can print , it's the most important.

Good.

Marking the issue as "solved" would help other users.

Brian.

Anam Alam (anam03) said : #6

Hi can you mark this as solved.

shivani mandora (shivani1708) said : #7

Hi ,

Please refer below link for your issue on ubuntu 20.04:

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1879206

Can you help with this problem?

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