cups 1.6 error for printer hp lj M401 and M402 model

Asked by Ankit Shah

Dear sir

I am having intermittent issue for hp lj M401 and M402 models in cups.

Error reading back-channel data: Connection reset by peer
Unable to write print data: Broken pipe

Than it prints on the next retry.

out of all 400 printers I am having this issue with these two models randomly.

Please guide me with the troubleshooting.

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Revision history for this message
Anam Alam (anam03) said :
#1

Hi,

 Try updating the cups to 2.1 atleast and try again.
And please provide the distro flavour that you're using

Revision history for this message
Ankit Shah (ashah-c) said :
#2

Thank you for your response. I am using RHEL 7.7.

Ankit Shah

IT Systems Analyst
Printpack | 2800 Overlook Pkwy | Atlanta, GA 30339
P: 404.681.7759

On Fri, May 15, 2020 at 4:05 AM Anam Alam <
<email address hidden>> wrote:

> Your question #690535 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/690535
>
> Status: Open => Answered
>
> Anam Alam proposed the following answer:
> Hi,
>
> Try updating the cups to 2.1 atleast and try again.
> And please provide the distro flavour that you're using
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/690535/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/690535
>
> You received this question notification because you asked the question.
>

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Revision history for this message
Launchpad Janitor (janitor) said :
#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.