deskjet 2676 usb problem ubuntu 20.04 lts

Asked by Jose Francisco Ribeiro Neto on 2020-05-06

Ubuntu 20.04 LTS installed from 0, not an upgrade installation.
Printer is HP Deskjet Ink Advantage 2676

Problem is: Device communication error (code 5012) after setup a deskjet ink advantage 2676 via usb.

Did all steps from https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting.
Reinstall all hplip and cups packages.
_______________________________________________
hp-check -t report
_______________________________________________
Saving output in log file: /home/xyko/hp-check.log

HP Linux Imaging and Printing System (ver. 3.20.3)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time
dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
 Host: xyko-Satellite-L635
 Proc: 5.4.0-29-generic #33-Ubuntu SMP Wed Apr 29 14:32:27 UTC 2020 GNU/Linux
 Distribution: ubuntu 20.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.20.3

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 05/06/20 12:25:22
version = 3.20.3

[last_used]
device_uri = "hp:/usb/DeskJet_2600_series?serial=BR93DFD29D06P5"
printer_name =
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1588620590
notify_upgrade = false
pending_upgrade_time = 0

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
 dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.20.3 OK -
 avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
 cups-image CUPS image - CUPS image development files REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 sane SANE - Scanning library REQUIRED - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - - OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
 python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -
 hpmudext IO-Extension REQUIRED - 3.20.3 OK -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `escl:https://192.168.15.35:443' is a ESCL HP DeskJet 2600 series [C13BDE] SSL flatbed scanner
device `escl:http://192.168.15.35:8080' is a ESCL HP DeskJet 2600 series [C13BDE] flatbed scanner
device `hpaio:/usb/DeskJet_2600_series?serial=BR93DFD29D06P5' is a Hewlett-Packard DeskJet_2600_series all-in-one
device `hpaio:/net/deskjet_2600_series?ip=192.168.15.35&queue=false' is a Hewlett-Packard deskjet_2600_series all-in-one
device `escl:https://192.168.15.35:443' is a ESCL HP DeskJet 2600 series [C13BDE] SSL flatbed scanner
device `escl:http://192.168.15.35:8080' is a ESCL HP DeskJet 2600 series [C13BDE] flatbed scanner
device `hpaio:/usb/DeskJet_2600_series?serial=BR93DFD29D06P5' is a Hewlett-Packard DeskJet_2600_series all-in-one
device `hpaio:/net/deskjet_2600_series?ip=192.168.15.35&queue=false' is a Hewlett-Packard deskjet_2600_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ------------------------------------------------- ------------------------------
  hp:/usb/DeskJet_2600_series?serial=BR93DFD29D06P5 HP DeskJet 2600 series

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_DeskJet_2600_series_C13BDE_
------------------------------
Type: Unknown
Device URI: implicitclass://HP_DeskJet_2600_series_C13BDE_/
PPD: /etc/cups/ppd/HP_DeskJet_2600_series_C13BDE_.ppd
PPD Description:
Printer status: impressora HP_DeskJet_2600_series_C13BDE_ está inativa; habilitada desde qua 06 mai 2020 12:11:33

xyko_DeskJet_2600
-----------------
Type: Printer
Device URI: hp:/usb/DeskJet_2600_series?serial=BR93DFD29D06P5
PPD: /etc/cups/ppd/xyko_DeskJet_2600.ppd
PPD Description:
Printer status: impressora xyko_DeskJet_2600 está inativa; habilitada desde qua 06 mai 2020 12:20:34

--------------
| PERMISSION |
--------------

USB xyko_DeskJet_2600 Required - - OK Node:'/dev/bus/usb/002/005' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------

Missing Optional Dependencies
-----------------------------

Total Errors: 4
Total Warnings: 1

Done.

_________________________________________________
CUPS packages installed
_________________________________________________
ii bluez-cups 5.53-0ubuntu3 amd64 Bluetooth printer driver for CUPS
ii cups 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - PPD/driver support, web interface
ii cups-browsed 1.27.4-1 amd64 OpenPrinting CUPS Filters - cups-browsed
ii cups-bsd 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - BSD commands
ii cups-client 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - client programs (SysV)
ii cups-common 2.3.1-9ubuntu1.1 all Common UNIX Printing System(tm) - common files
ii cups-core-drivers 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - driverless printing
ii cups-daemon 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - daemon
ii cups-filters 1.27.4-1 amd64 OpenPrinting CUPS Filters - Main Package
ii cups-filters-core-drivers 1.27.4-1 amd64 OpenPrinting CUPS Filters - Driverless printing
ii cups-ipp-utils 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - IPP developer/admin utilities
ii cups-pk-helper 0.2.6-1ubuntu3 amd64 PolicyKit helper to configure cups with fine-grained privileges
ii cups-ppdc 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - PPD manipulation utilities
ii cups-server-common 2.3.1-9ubuntu1.1 all Common UNIX Printing System(tm) - server common files
ii libcups2:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Core library
ii libcups2-dev:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Development files CUPS library
ii libcupsfilters-dev:amd64 1.27.4-1 amd64 OpenPrinting CUPS Filters - Development files for the library
ii libcupsfilters1:amd64 1.27.4-1 amd64 OpenPrinting CUPS Filters - Shared library
ii libcupsimage2:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Raster image library
ii libcupsimage2-dev:amd64 2.3.1-9ubuntu1.1 amd64 Common UNIX Printing System(tm) - Development files CUPS image library
ii printer-driver-cups-pdf 3.0.1-6 amd64 printer driver for PDF writing via CUPS
ii printer-driver-hpcups 3.20.3+dfsg0-2 amd64 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii python3-cups 1.9.73-3build1 amd64 Python3 bindings for CUPS
ii python3-cupshelpers 1.5.12-0ubuntu1 all Python utility modules around the CUPS printing system

_________________________________________
hplip packages installed
_________________________________________
ii hplip 3.20.3+dfsg0-2 amd64 HP Linux Printing and Imaging System (HPLIP)
ii hplip-data 3.20.3+dfsg0-2 all HP Linux Printing and Imaging - data files
ii hplip-doc 3.20.3+dfsg0-2 all HP Linux Printing and Imaging - documentation
ii hplip-gui 3.20.3+dfsg0-2 all HP Linux Printing and Imaging - GUI utilities (Qt-based)

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
brian_p
Solved:
2020-05-06
Last query:
2020-05-06
Last reply:
2020-05-06
Best brian_p (claremont102) said : #1

> Printer is HP Deskjet Ink Advantage 2676

You would be doing yourself a great favour by connecting this device
to the network. Scanning and printing should become immediately
available.

Brian.

Thank's Brian, problem solved.
Regards.

Thanks brian_p, that solved my question.

brian_p (claremont102) said : #4

Hello Jose Francisco,

Thank you trying the suggested solution out so quickly and giving
feedback.

Happy printing and scanning.

Brian.