My HP Photosmart 2610 scans only up to US-Letter, no Din-A4

Asked by mue.de on 2020-04-21

If i try to use my HP-Scanner for reading a Document in Din-A4 format (not only up to US-Letter), i can't select this option in the scanner menue.
So a Part of the Page is cut-off beyond 11".
Is there a solution (firmware-update ...)?

Thanks in advance.

I'm running Ubuntu Bionic Beaver
muelux@muelux-NB77A-Helix:~/Bilder/Technik_Doku/DR_HP_2610_A4_fb$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.4 LTS
Release: 18.04
Codename: bionic
Kernel: 5.3.0-46-generic #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 2020 GNU/Linux

[hplip]
version=3.17.10

Question information

Language:
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Status:
Answered
For:
HPLIP Edit question
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Last query:
2020-04-21
Last reply:
2020-04-26
Anam Alam (anam03) said : #1

"Update the scanner to the latest firmware
Kindly download the latest build from : https://developers.hp.com/hp-linux-imaging-and-printing
As Ubuntu 18.04 was not supported in 3.17.10

And download the plugin from https://developers.hp.com/hp-linux-imaging-and-printing/plugins
 and install the plugin as below:

sh YOUR_DOWNLOADED_PLUGIN_FILE

and try again"

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