HPLIP

Cannot Connect to HP LaserJet M1212nf

Asked by Philiup Dicke on 2020-04-18

1) Ubuntu 18.04 LTS
2) HP LaserJet M1212nf MFP
3) hp-check -t
Saving output in log file: /home/pjd130/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

\Gtk-Message: 18:44:00.971: Failed to load module "canberra-gtk-module"
warning: 12-18.04 version is not supported. Using 12-17.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 5.3.0-46-generic #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 2020 GNU/Linux
Host: spark2
Proc: 5.3.0-46-generic #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 2020 GNU/Linux
Distribution: 12 18.04
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.17.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.10

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 04/18/20 18:44:01
version = 3.17.10

[last_used]
device_uri = "hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2"
printer_name = HP_LaserJet_Professional_M1212nf_MFP
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = false
rate = 30
type = 1

[settings]
systray_messages = 0
systray_visible = 0

[upgrade]
last_upgraded_time = 1587241174
notify_upgrade = false
pending_upgrade_time = 0

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
Gtk-Message: 18:44:02.643: Failed to load module "canberra-gtk-module"
Gtk-Message: 18:44:02.666: Failed to load module "canberra-gtk-module"
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.19.4 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.27' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.9 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.1 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.6.9 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -

--------------
| COMPILEDEP |
--------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.5.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -

---------------------
| Python Extentions |
---------------------

cupsext CUPS-Extension REQUIRED - 3.17.10 OK -
hpmudext IO-Extension REQUIRED - 3.17.10 OK -

----------------------
| Scan Configuration |
----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.17.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.17.10 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2' is a Hewlett-Packard HP_LaserJet_Professional_M1212nf_MFP all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_Professional_M1212nf_MFP
------------------------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP.ppd
PPD Description: HP LaserJet Professional m1212nf MFP, hpcups 3.17.10, requires proprietary plugin
Printer status: printer HP_LaserJet_Professional_M1212nf_MFP is idle. enabled since Sat 18 Apr 2020 05:58:55 PM EDT
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

No errors or warnings.

Done.

3) Additional information:
a) I've used the packages provided by my distribution. I'v also had to add my user account to the lpadmin group to get it to actually be able to install the printer (hplip error messages mostly useless).
b) I can print from CUPS, but the hp-toolbox always shows my printer as "Busy" unless I power-off and then power on, which it shows status as "Warming" up until the printer is ready and then it shows "Busy"
c) hp-plugin was installed successfully
d) pjd130@spark2:~$ scanimage
scanimage: open of device hpaio:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2 failed: Error during device I/O
e) All scanning applications give pretty much the same error
f) Cannot print a test page either using hp-toolbox to print the test page gives me the following output:

Printing a test-page: hp-toolbox[6716]: debug: Using PyQt5
hp-toolbox(UI)[6716]: debug: Initializing toolbox UI (Qt5)...
hp-toolbox(UI)[6716]: debug: HPLIP Version: 3.17.10
hp-toolbox(UI)[6716]: debug: ['unknown', 'mepis', 'debian', 'suse', 'mandriva', 'fedora', 'redhat', 'rhel', 'slackware', 'gentoo', 'redflag', 'ubuntu', 'xandros', 'freebsd', 'linspire', 'ark', 'pclinuxos', 'centos', 'igos', 'linuxmint', 'linpus', 'gos', 'boss', 'lfs']
hp-toolbox(UI)[6716]: debug: Determining distro...
hp-toolbox(UI)[6716]: debug: Distro name=ubuntu
hp-toolbox(UI)[6716]: debug: Distro version=18.04
hp-toolbox(UI)[6716]: debug: distro=12, distro_version=18.04
hp-toolbox(UI)[6716]: debug: Auto installation is not supported for Distro =ubuntu version =18.04
hp-toolbox(UI)[6716]: debug: Loading user settings...
hp-toolbox(UI)[6716]: debug: FAB command: /usr/bin/hp-fab
hp-toolbox(UI)[6716]: debug: Scan command: /usr/bin/simple-scan %SANE_URI%
hp-toolbox(UI)[6716]: debug: Auto refresh: False
hp-toolbox(UI)[6716]: debug: Auto refresh rate: 30
hp-toolbox(UI)[6716]: debug: Auto refresh type: 1
hp-toolbox(UI)[6716]: debug: Systray visible: 0
hp-toolbox(UI)[6716]: debug: Systray messages: 0
hp-toolbox(UI)[6716]: debug: Last used device URI: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
hp-toolbox(UI)[6716]: debug: Last used printer: HP_LaserJet_Professional_M1212nf_MFP
hp-toolbox(UI)[6716]: debug: Working directory: .
hp-toolbox(UI)[6716]: debug: available_version is ''
hp-toolbox(UI)[6716]: debug: Starting GUI loop...
hp-toolbox(UI)[6716]: debug: Rescanning device list...
hp-toolbox(UI)[6716]: debug: Cache miss: hp_laserjet_professional_m1212nf_mfp
hp-toolbox(UI)[6716]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[6716]: debug: Searching for section [hp_laserjet_professional_m1212nf_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[6716]: debug: Found section [hp_laserjet_professional_m1212nf_mfp] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[6716]: debug: Adds: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
hp-toolbox(UI)[6716]: debug: Removals (1):
hp-toolbox(UI)[6716]: debug: Updates:
hp-toolbox(UI)[6716]: debug: adding: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
hp-toolbox(UI)[6716]: debug: Removals (2):
hp-toolbox(UI)[6716]: debug: Saving user settings...
hp-toolbox(UI)[6716]: debug: updateDevice(hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: Saving user settings...
hp-toolbox(UI)[6716]: debug: updateDevice(hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateCurrentTab()
hp-toolbox(UI)[6716]: debug: Handling event...
hp-toolbox(UI)[6716]: debug: EVENT_HISTORY_UPDATE (hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: Handling event...
hp-toolbox(UI)[6716]: debug: EVENT_DEVICE_UPDATE_REPLY (hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateDevice(hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateCurrentTab()
hp-toolbox(UI)[6716]: debug: updateDevice(hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateCurrentTab()
hp-toolbox(UI)[6716]: debug: Loading user settings...
hp-toolbox(UI)[6716]: debug: FAB command: /usr/bin/hp-fab
hp-toolbox(UI)[6716]: debug: Scan command: /usr/bin/simple-scan %SANE_URI%
hp-toolbox(UI)[6716]: debug: Auto refresh: False
hp-toolbox(UI)[6716]: debug: Auto refresh rate: 30
hp-toolbox(UI)[6716]: debug: Auto refresh type: 1
hp-toolbox(UI)[6716]: debug: Systray visible: 0
hp-toolbox(UI)[6716]: debug: Systray messages: 0
hp-toolbox(UI)[6716]: debug: Last used device URI: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
hp-toolbox(UI)[6716]: debug: Last used printer: HP_LaserJet_Professional_M1212nf_MFP
hp-toolbox(UI)[6716]: debug: Working directory: .
hp-toolbox(UI)[6716]: debug: Saving user settings...
hp-toolbox(UI)[6716]: debug: PJL return::
@PJL INFO STATUS
CODE=10407
DISPLAY=" "
ONLINE=TRUE

hp-toolbox(UI)[6716]: debug: Code = 10407
hp-toolbox(UI)[6716]: debug: Error code = 10407
hp-toolbox(UI)[6716]: debug: Mapped PJL error code 10407 to status code 1001
hp-toolbox(UI)[6716]: debug: Agent: health=0, level=100, trigger=0
hp-toolbox(UI)[6716]: debug: Status code = 1001
error: Unable to communicate with printer HP_LaserJet_Professional_M1212nf_MFP. Please check the printer and try again.
hp-toolbox(UI)[6716]: debug: Handling event...
hp-toolbox(UI)[6716]: debug: EVENT_HISTORY_UPDATE (hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateDevice(hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2)
hp-toolbox(UI)[6716]: debug: updateCurrentTab()

Syslog Error:
-------------------
Apr 18 18:53:06 spark2 python3: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.2
Apr 18 18:53:06 spark2 python3: io/hpmud/hpmud.c 702: invalid channel_close state
Apr 18 18:53:06 spark2 /hp-toolbox: hp-toolbox(UI)[6716]: error: Unable to communicate with printer HP_LaserJet_Professional_M1212nf_MFP. Please check the printer and try again.

5) sudo apt-get install hplip hplip-gui
hp-setup
-- Then follow the UI for install a network printer taking all the default settings (it finds the printer and installs the print queue but cannot actually communicate with the printer