connected to printer but it won't print

Asked by Nicole Phillips on 2020-04-18

Installed the HPLIP and rebooted. There is a printer showing in the print dialogue. Data is sent to the printer, it flashes for a bit and I get a message the print job is done. However nothing has printed. The copier is working ok.

1. Your Linux Distribution and version. linux MINT 17
2. Your printer make/model. hp MFW M28-M31
3. If possible, run 'hp-check -t' and post the output.

| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.20.3
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for linuxmint distro 17.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.20.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.3
html=/usr/share/doc/hplip-3.20.3
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1587238472
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 04/18/2020 12:51:42
version = 3.20.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 2.3.0 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

----------------------
| Scan Configuration |
----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.20.3 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.20.3 OK 'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 network network -wget OPTIONAL - 1.15 OK -
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

---------------------
| Python Extentions |
---------------------

 hpmudext IO-Extension REQUIRED - 3.20.3 OK -
 cupsext CUPS-Extension REQUIRED - 3.20.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_LaserJet_MFP_M28-M31?serial=VNB3R54321' is a Hewlett-Packard HP_LaserJet_MFP_M28-M31 all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/HP_LaserJet_MFP_M28-M31? HP LaserJet MFP M28-M31
  serial=VNB3R54321

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-HP-LaserJet-MFP-M28-M31
--------------------------
Type: Unknown
Device URI: usb://HP/LaserJet%20MFP%20M28-M31?serial=VNB3R54321
PPD: /etc/cups/ppd/HP-HP-LaserJet-MFP-M28-M31.ppd
PPD Description: Generic PostScript Level 1 Printer Foomatic/Postscript1 (recommended)
Printer status: printer HP-HP-LaserJet-MFP-M28-M31 is idle. enabled since Sat 18 Apr 20Sending data to printer.
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

USB None Required - - OK Node:'/dev/bus/usb/001/002' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2020-04-18
Last reply:
2020-04-26
Anam Alam (anam03) said : #1

"""warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.""

Did you set up the printer using ""hp-setup"" command. If not try installing the printer via hp-setup and try printing again"

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