Scanner failed. You will not be able to copy or scan

Asked by Steven Heaney on 2020-03-05

Linux mint 17.2 Mate
HP Officejet 4620

bill@bill-AcerPower-S285 ~ $ hp-check -t
Saving output in log file: /home/bill/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: linuxmint-17.2 version is not supported. Using linuxmint-17 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-137-generic #163~14.04.1-Ubuntu SMP Mon Sep 24 17:13:32 UTC 2018 GNU/Linux
 Host: bill-AcerPower-S285
 Proc: 4.4.0-137-generic #163~14.04.1-Ubuntu SMP Mon Sep 24 17:13:32 UTC 2018 GNU/Linux
 Distribution: linuxmint 17.2
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for linuxmint distro 17.2 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.15.2
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = "hp:/usb/Officejet_4620_series?serial=CN2AM230C805RT"
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1583423309
pending_upgrade_time = 0

[installation]
date_time = 03/05/20 14:03:14
version = 3.15.2

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 network network -wget OPTIONAL - 1.15 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

-------------------------
| General Dependencies |
-------------------------

 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 python3-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.10.4 OK -
 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python3-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -
 python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 libpthread libpthread - POSIX threads library REQUIRED - b'2.19' OK -
 python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -

---------------
| COMPILEDEP |
---------------

 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.2 OK -
 hpmudext IO-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Officejet_4620_series?serial=CN2AM230C805RT' is a Hewlett-Packard Officejet_4620_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------
  hp:/usb/Officejet_4620_series?se HP Officejet 4620 series
  rial=CN2AM230C805RT

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Brother-MFC-J470DW
------------------
Type: Unknown
Device URI: ipps://steven-AcerPower-S285.local:631/printers/Brother-MFC-J470DW

Officejet_4620
--------------
Type: Printer
Device URI: hp:/usb/Officejet_4620_series?serial=CN2AM230C805RT
PPD: /etc/cups/ppd/Officejet_4620.ppd
PPD Description: HP Officejet 4620 Series, hpcups 3.15.2
Printer status: printer Officejet_4620 is idle. enabled since Thu 05 Mar 2020 11:20:54 AM CST
Communication status: Good

--------------
| PERMISSION |
--------------

USB Officejet_4620 Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.
bill@bill-AcerPower-S285 ~ $

Printer stopped scanning and gives me this error: Scanner failed. You will not be able to copy or scan.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
shivani mandora
Solved:
2020-03-10
Last query:
2020-03-10
Last reply:
2020-03-09
Best shivani mandora (shivani1708) said : #1
Steven Heaney (focker) said : #2

Thank you!