HPLIP

hp-toolbox problems on new JJ install

Asked by Chico de la Guerra on 2009-04-26

I have a similar problem to the one David had.

I installed JJ (9.04) last night. During that install I was asked if I'd like to replace my hplip (files or configuration or something) or keep that from 8.10 and I choose to keep it (I was asked two questions about replacing something with hplip and declined in both cases)

The hplip icon no longer appears (as it did in 8.10) as a panel icon nor as a system-tray box on the lower toolbox.

The printers work fine however.

On System>preferences>hpliptoolbox I see the icon. When I right click, I can place the launcher on either panel or desktop, no problem, however it has no effect when clicked (in 8.10 it brought up the interactive GUI menu).

hplip-gui is installed.

I cut to the chase, and started attempting to run /usr/bin/hp-toolbox directly.

I received the error message that qt3 support was missing, and installed it repeatedly with aptitude or apt-get and probably synaptic too (not all at once, at different times)

Once it installed, I received a different error message, namely, "unable to lock . . . (you will see the rest below) . . . "

Taking a cue from Aaron, I rm'd the toolbox lock in /home/chico/.hplip/hp-toolbox.lock

However there appears to be some sort of error loop. Relevant command line output below:

chico@chico-laptop:~$ ls .hplip/
hplip.conf hp-toolbox.lock
chico@chico-laptop:~$ rm .hplip/hp-toolbox.lock
chico@chico-laptop:~$ hp-toolbox

HP Linux Imaging and Printing System (ver. 2.8.12)
HP Device Manager ver. 15.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to load Qt3 support. Is it installed?
chico@chico-laptop:~$ hp-toolbox
error: Unable to lock /home/chico/.hplip/hp-toolbox.lock. Is hp-toolbox already running?
chico@chico-laptop:~$ ls .hplip
hplip.conf hp-toolbox.lock
chico@chico-laptop:~$ rm .hplip/hp-toolbox.lock
chico@chico-laptop:~$ ls .hplip
hplip.conf
chico@chico-laptop:~$ hp-toolbox

HP Linux Imaging and Printing System (ver. 2.8.12)
HP Device Manager ver. 15.0

error: Unable to load Qt3 support. Is it installed?

+++

there thus seems to be a loop -- one solution brings back the other, and vice versa

I suspect I should have just loaded the new hplip code with JJ last night

but will await any insights you gentlemen may have . . . .

thanks in advance -- Chico

Question information

Language:: English Edit question

Status:: Solved

For:: HPLIP Edit question

Assignee:: No assignee Edit question

Solved by:: Chico de la Guerra

Solved:: 2009-04-28

Last query:: 2009-04-28

Last reply:: 2009-04-27

Link existing bug

Revision history for this message

Aaron Albright (albrigha-deactivatedaccount) said on 2009-04-27:

Please run hp-check -t and post the output.

Thanks.

Aaron

Revision history for this message

Chico de la Guerra (cypress-six1923) said on 2009-04-27:

thanks for answering Aaron

$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.12)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux chico-laptop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:58:03 UTC 2009 x86_64 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.12 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
[dirs]
run = /var/run
cupsbackend = /usr/lib/cups/backend
ppd = /usr/share/ppd/hpijs/HP
doc = /usr/share/doc/hplip-2.8.12
drv = /usr/share/cups/drv/hp/
ppdbase = /usr/share/ppd/hpijs
home = /usr/share/hplip
icon = /usr/share/applications
cupsfilter = /usr/lib/cups/filter

[last_used]
device_uri = hp:/usb/HP_LaserJet_1020?serial=FN2A2ZN

[hplip]
version = 2.8.12
plugin = 1

[configure]
foomatic-rip-hplip-install = yes
qt4 = no
doc-build = yes
qt3 = yes
cups11-build = no
gui-build = yes
internal-tag = 2.8.12.26
foomatic-ppd-install = no
network-build = yes
ui-toolkit = qt3
pp-build = yes
fax-build = yes
scanner-build = yes
restricted-build = no
dbus-build = yes
shadow-build = no
foomatic-drv-install = yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/HP_LaserJet_1020?serial=FN2A2ZN

[installation]
version = 2.8.12.26
date_time = 04/27/09 09:07:25

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- -----------------
  hp:/usb/HP_LaserJet_P1006?serial HP LaserJet P1006
  =AC17TK0

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_P1006
-----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/HP_LaserJet_P1006?serial=AC17TK0
PPD: /etc/cups/ppd/HP_LaserJet_P1006.ppd
PPD Description: HP LaserJet P1006 Foomatic/foo2xqx (recommended)
Printer status: printer HP_LaserJet_P1006 is idle. enabled since Mon 27 Apr 2009 07:22:00 AM PDT
error: Required plug-in status: Not installed
Communication status: Good

HPLJ1020
--------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/HP_LaserJet_1020?serial=FN2A2ZN
PPD: /etc/cups/ppd/HPLJ1020.ppd
PPD Description: HP LaserJet 1020 Foomatic/foo2zjs (recommended)
Printer status: printer HPLJ1020 is idle. enabled since Mon 27 Apr 2009 06:25:32 AM PDT
error: Required plug-in status: Not installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=FN2A2ZN
error: Device not found

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3e17 at 001:005:
    Device URI: hp:/usb/HP_LaserJet_P1006?serial=AC17TK0
    Device node: /dev/bus/usb/001/005
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/005
# owner: lp
# group: lp
user::rw-
user:chico:rw-
group::rw-
mask::rw-
other::---

-----------
| SUMMARY |
-----------

error: 3 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
chico@chico-laptop:~$

thanks for answering Aaron

$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.12)
Dependency/Version Check Utility ver. 14.1

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
 
---------------
| SYSTEM INFO |
---------------