HPLIP 3.19.11 does not recognize MFP M180n

Asked by Ulli Horlacher on 2019-11-10

I have a new HP MFP M180n.
The host system is Ubuntu 18.04, I have manually installed HPLIP 3.19.11
from https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

But when I run hp-setup, I get:

framstag@juhu:~: hp-setup
HP Linux Imaging and Printing System (ver. 3.19.11)
Printer/Fax Setup Utility ver. 9.0
(...)
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

framstag@juhu:~: lsusb | grep Hew
Bus 001 Device 007: ID 03f0:af2a Hewlett-Packard

I can use this printer via CUPS, but xsane does not work:

root@juhu:~# sane-find-scanner
  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

could not fetch string descriptor: Pipe error
found USB scanner (vendor=0x03f0 [HP], product=0xaf2a [HP ColorLaserJet MFP M178-M181]) at libusb:001:007
could not fetch string descriptor: Pipe error
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

root@juhu:~# scanimage -L
No scanners were identified.

But on https://sourceforge.net/p/hplip/news/ it is listed:

HPLIP 3.18.5 Release Notes
HPLIP 3.18.5 - This release has the following changes:
Added Support for the following new Printers:
(...)
HP Color LaserJet Pro MFP M180n

Where is the error?

Question information

Language:
English Edit question
Status:
Expired
For:
HPLIP Edit question
Assignee:
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Last query:
2020-04-30
Last reply:
2020-05-15

This question was reopened

brian_p (claremont102) said : #1

This device requires a plugin for scanning, although the HPLIP web pages say it doesn't.

How do you go after installing it?
--
Brian.

Ulli Horlacher (framstag) said : #2

On Sun 2019-11-10 (13:58), brian_p wrote:

> This device requires a plugin for scanning, although the HPLIP web pages
> say it doesn't.

Which plugin, where can I find it?

--
Ullrich Horlacher Server und Virtualisierung
Rechenzentrum TIK
Universitaet Stuttgart E-Mail: <email address hidden>
Allmandring 30a Tel: ++49-711-68565868
70569 Stuttgart (Germany) WWW: http://www.tik.uni-stuttgart.de/
REF:<email address hidden>

brian_p (claremont102) said : #3

Execute 'hp-plugin -i'

--
Brian.

shivani mandora (shivani1708) said : #4

Hi,

Can you please try to install plugin from below path:

https://developers.hp.com/hp-linux-imaging-and-printing/plugins

You can use below command to install plugin:

$sh hplip-3.19.11-plugin.run

If you still face any issue please let me know.

Ulli Horlacher (framstag) said : #5

On Mon 2019-11-11 (06:38), shivani mandora wrote:

> Can you please try to install plugin from below path:
>
> https://developers.hp.com/hp-linux-imaging-and-printing/plugins
>
> You can use below command to install plugin:
>
> $sh hplip-3.19.11-plugin.run
>
> If you still face any issue please let me know.

framstag@juhu:/tmp: sh hplip-3.19.11-plugin.run
Verifying archive integrity... All good.
Uncompressing HPLIP 3.19.11 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.19.11)
Plugin Installer ver. 3.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.19.11
Installed HPLIP version: 3.19.11
Number of files to install: 64

Done.

framstag@juhu:/tmp: hp-setup

HP Linux Imaging and Printing System (ver. 3.19.11)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Qt: Session management error: Authentication Rejected, reason : None of the authentication protocols specified are supported and host-based authentication failed
Searching... (bus=usb, search=(None), desc=0)
error: No devices found on bus: usb

Done.

framstag@juhu:/tmp: lsusb | grep Hewlett
Bus 001 Device 007: ID 03f0:af2a Hewlett-Packard

No improvment :-(

--
Ullrich Horlacher Server und Virtualisierung
Rechenzentrum TIK
Universitaet Stuttgart E-Mail: <email address hidden>
Allmandring 30a Tel: ++49-711-68565868
70569 Stuttgart (Germany) WWW: http://www.tik.uni-stuttgart.de/
REF:<email address hidden>

Ulli Horlacher (framstag) said : #6

On Sun 2019-11-10 (20:52), brian_p wrote:

> Execute 'hp-plugin -i'

framstag@juhu:/tmp: hp-plugin -i

HP Linux Imaging and Printing System (ver. 3.19.11)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.19.11)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to open /home/framstag/.hplip/hp-plugin.lock lock file.

framstag@juhu:/tmp: ls -ld /home/framstag/.hplip
drwxr-xr-x 2 framstag users 4096 Nov 10 13:48 /home/framstag/.hplip

--
Ullrich Horlacher Server und Virtualisierung
Rechenzentrum TIK
Universitaet Stuttgart E-Mail: <email address hidden>
Allmandring 30a Tel: ++49-711-68565868
70569 Stuttgart (Germany) WWW: http://www.tik.uni-stuttgart.de/
REF:<email address hidden>

Launchpad Janitor (janitor) said : #7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Ulli Horlacher (framstag) said : #8

I still cannot access the scanner unit of the device :-(

Ulli Horlacher (framstag) said : #9

No suggestions how I can debug this problem?

Launchpad Janitor (janitor) said : #10

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Ulli Horlacher (framstag) said : #11

I have now installed hplip-3.20.3.run from https://sourceforge.net/projects/hplip/ but still no success :

root@juhu:/tmp# hp-setup -i

HP Linux Imaging and Printing System (ver. 3.20.3)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)

--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num Connection Description
            Type
  -------- ---------- ----------------------------------------------------------
  0* usb Universal Serial Bus (USB)
  1 net Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ?

Using connection type: usb

Setting up device: hp:/usb/HP_ColorLaserJet_MFP_M178-M181?serial=VNC4148870

---------------------
| PRINT QUEUE SETUP |
---------------------

Please enter a name for this print queue (m=use model name:'HP_ColorLaserJet_MFP_M178-M181'*, q=quit) ?
Using queue name: HP_ColorLaserJet_MFP_M178-M181
Locating PPD file... Please wait.
error: No PPD found for model color_laserjet_mfp_m178-m181 using old algorithm.
error: Unable to find an appropriate PPD file.

Would you like to specify the path to the correct PPD file to use (y=yes, n=no*, q=quit) ?
error: PPD file required. Setup cannot continue. Exiting.

root@juhu:/tmp# scanimage -L
device `hpaio:/usb/HP_ColorLaserJet_MFP_M178-M181?serial=VNC4148870' is a Hewlett-Packard HP_ColorLaserJet_MFP_M178-M181 all-in-one

root@juhu:/tmp# scanimage
scanimage: open of device hpaio:/usb/HP_ColorLaserJet_MFP_M178-M181?serial=VNC4148870 failed: Error during device I/O

root@juhu:/tmp# scanimage hpaio:/usb/HP_ColorLaserJet_MFP_M178-M181
scanimage: open of device hpaio:/usb/HP_ColorLaserJet_MFP_M178-M181?serial=VNC4148870 failed: Error during device I/O

Ulli Horlacher (framstag) said : #12

Also failed:

root@juhu:/tmp# scanimage -L
device `hpaio:/usb/HP_ColorLaserJet_MFP_M178-M181?serial=VNC4148870' is a Hewlett-Packard HP_ColorLaserJet_MFP_M178-M181 all-in-one
device `hpaio:/net/hp_colorlaserjet_mfp_m178-m181?ip=192.168.0.101&queue=false' is a Hewlett-Packard hp_colorlaserjet_mfp_m178-m181 all-in-one
device `airscan:HP Color LaserJet MFP M180n (93E7F6)' is a AirScan HP Color LaserJet MFP M180n (93E7F6) eSCL network scanner

root@juhu:/tmp# scanimage -d hpaio:/net/hp_colorlaserjet_mfp_m178-m181?ip=192.168.0.101 >zz
scanimage: open of device hpaio:/net/hp_colorlaserjet_mfp_m178-m181?ip=192.168.0.101 failed: Error during device I/O

Launchpad Janitor (janitor) said : #13

This question was expired because it remained in the 'Open' state without activity for the last 15 days.