New question. Replaces Question 684102 which I have terminated as Unanswered, though it should be noted that member Brian P tried his best to help me. The printer is connected wirelessly to my laptop running 32bit Ubuntu 16.04. The printer shows up normally in Setting, Printers. URI is hp:/net/OfficeJet_3830_series?ip=192.168.8.129 Terminal outputs:- ray@ray-lenovo-v110-15iap:~$ hp-check Saving output in log file: /home/ray/hp-check.log HP Linux Imaging and Printing System (ver. 3.19.8) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux Host: ray-lenovo-v110-15iap Proc: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux Distribution: 12 16.04 Bitness: 32 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.19.8 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.19.8 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.19.8 html=/usr/share/doc/hplip-3.19.8 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.19.8 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: No such file or directory Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = false last_upgraded_time = 1571397879 pending_upgrade_time = 0 latest_available_version = 3.17.10 [last_used] device_uri = hp:/net/OfficeJet_3830_series?ip=192.168.8.129 [installation] date_time = 22/10/19 22:55:40 version = 3.19.8

-------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK - Traceback (most recent call last): File "/usr/bin/hp-check", line 862, in num_errors, num_warns = dep.validate(time_flag, is_quiet_mode) File "/usr/bin/hp-check", line 368, in validate self.core.dependencies[dep]) File "/usr/bin/hp-check", line 210, in __update_deps_info installed_ver = self.core.version_func[deps_info[6]]() File "/usr/share/hplip/installer/dcheck.py", line 373, in get_pil_version return Image.VERSION AttributeError: 'module' object has no attribute 'VERSION' Further output from Terminal.- ray@ray-lenovo-v110-15iap:~$ hp-check Saving output in log file: /home/ray/hp-check.log HP Linux Imaging and Printing System (ver. 3.19.8) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux Host: ray-lenovo-v110-15iap Proc: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux Distribution: 12 16.04 Bitness: 32 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.19.8 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.19.8 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.19.8 html=/usr/share/doc/hplip-3.19.8 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.19.8 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: No such file or directory Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = false last_upgraded_time = 1571397879 pending_upgrade_time = 0 latest_available_version = 3.17.10 [last_used] device_uri = hp:/net/OfficeJet_3830_series?ip=192.168.8.129 [installation] date_time = 22/10/19 22:55:40 version = 3.19.8

-------------- | COMPILEDEP | -------------- gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK - ------------------------ | General Dependencies | ------------------------ libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK - Traceback (most recent call last): File "/usr/bin/hp-check", line 862, in num_errors, num_warns = dep.validate(time_flag, is_quiet_mode) File "/usr/bin/hp-check", line 368, in validate self.core.dependencies[dep]) File "/usr/bin/hp-check", line 210, in __update_deps_info installed_ver = self.core.version_func[deps_info[6]]() File "/usr/share/hplip/installer/dcheck.py", line 373, in get_pil_version return Image.VERSION AttributeError: 'module' object has no attribute 'VERSION' ray@ray-lenovo-v110-15iap:~$ ls -l /usr/share/hplip/prnt total 120 -rw-r--r-- 1 root root 12099 oct 18 13:22 colorcal.py -rw-r--r-- 1 root root 32609 oct 18 13:22 cups.py -rw-r--r-- 1 root root 27230 oct 20 14:41 cups.pyc -rw-r--r-- 1 root root 785 oct 18 13:22 __init__.py -rw-r--r-- 1 root root 120 oct 20 14:41 __init__.pyc -rw-r--r-- 1 root root 16563 oct 18 13:22 ldl.py -rw-r--r-- 1 root root 10789 oct 20 14:41 ldl.pyc -rw-r--r-- 1 root root 2288 oct 18 13:22 pcl.py -rw-r--r-- 1 root root 1973 oct 20 14:41 pcl.pyc ray@ray-lenovo-v110-15iap:~$ lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=192.168.8.129 -E -m drv:///hpcups.drv/hp-officejet_3830_series.ppd lpadmin: Unable to copy PPD file. ray@ray-lenovo-v110-15iap:~$ lpinfo -m | grep -i officejet_3830 drv:///hp/hpcups.drv/hp-officejet_3830_series.ppd HP Officejet 3830 Series, hpcups 3.19.8 lsb/usr/HP/hp-officejet_3830_series.ppd.gz HP Officejet 3830 Series, hpcups 3.19.8 ray@ray-lenovo-v110-15iap:~$ dpkg -l printer-driver-hpcups Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-==============-============-============-================================= un printer-driver (no description available) ray@ray-lenovo-v110-15iap:~$ dpkg -l hplip Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Architecture Description +++-==============-============-============-================================= rc hplip 3.16.3+repac i386 HP Linux Printing and Imaging Sys ray@ray-lenovo-v110-15iap:~$ simple-scan hpaio:/net/officejet_3830_series?ip=192.168.8.129 Result from this command an error msg 'Failed to scan, unable to connect to scanner - tried again:- ray@ray-lenovo-v110-15iap:~$ nner - tried again:- nner: command not found ray@ray-lenovo-v110-15iap:~$ simple-scan hpaio:/net/officejet_3830_series?ip=192.168.8.129 Result - scanning successful Tried to scan using XSane but scanner not found. Printer will print but is extremely slow, takes about 20 minutes to print a half a page of text. I would welcome comments and help to sort this out.

HPLIP

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