OS (UBUNTU 16.04) fails to find scanner on HP Officejet 3830 Series

Asked by RayArdia on 2019-09-26

Failure of system to find scanner of HP Officejet 3830 Series connected via wireless to my WIFI network EURONA_WIFI_0F7B. Have been using this setup for over two years with no problems.
Terminal output of hp-check -t is :-

ray@ray-lenovo-v110-15iap:~$ hp-check -t
Saving output in log file: /home/ray/hp-check.log

HP Linux Imaging and Printing System (ver. 3.19.8)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-47-generic #50~16.04.1-Ubuntu SMP Fri Mar 15 16:03:40 UTC 2019 GNU/Linux
 Host: ray-lenovo-v110-15iap
 Proc: 4.15.0-47-generic #50~16.04.1-Ubuntu SMP Fri Mar 15 16:03:40 UTC 2019 GNU/Linux
 Distribution: 12 16.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.19.8
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.8
html=/usr/share/doc/hplip-3.19.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.8
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1569075998
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 26/09/19 15:17:28
version = 3.19.8

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
 libtool libtool - Library building support services REQUIRED - 2.4.6 OK -

------------------------
| General Dependencies |
------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -
Traceback (most recent call last):
  File "/usr/bin/hp-check", line 862, in <module>
    num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
  File "/usr/bin/hp-check", line 368, in validate
    self.core.dependencies[dep])
  File "/usr/bin/hp-check", line 210, in __update_deps_info
    installed_ver = self.core.version_func[deps_info[6]]()
  File "/usr/share/hplip/installer/dcheck.py", line 373, in get_pil_version
    return Image.VERSION
AttributeError: 'module' object has no attribute 'VERSION'
ray@ray-lenovo-v110-15iap:~$

What action to restore to normal working please'

Question information

Language:
English Edit question
Status:
Open
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Last query:
2019-10-06
Last reply:
2019-09-30
shivani mandora (shivani1708) said : #1

Hi,

Can you please install plugin using below command:

$sh hplip-3.19.8-plugin.run

And try installing the scanner once again and let me know if you face any problems.

RayArdia (theallinsons) said : #2

Result:-
ray@ray-lenovo-v110-15iap:~$ sh hplip-3.19.8-plugin.run
sh: 0: Can't open hplip-3.19.8-plugin.run
ray@ray-lenovo-v110-15iap:~$ sudo apt-get install hplip-3.19.8-plugin.run
[sudo] password for ray:
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package hplip-3.19.8-plugin.run
E: Couldn't find any package by glob 'hplip-3.19.8-plugin.run'
E: Couldn't find any package by regex 'hplip-3.19.8-plugin.run'

I am not having any success, and it would seem that I'm not alone. Printer responds, but slowly, to printing a Test Page but in B/W not colour, despite having a new tri-colour cartridge. Scanner still not detected.

Can you help with this problem?

Provide an answer of your own, or ask RayArdia for more information if necessary.

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