Scanner not found

Asked by RayArdia on 2019-09-21

On Ubuntu 16.04, HPLIP 3.19.8, using HP Officejet 3830 Series printer. Both Simple Scan and XSane both report Scanner not found.
After reinstalling printer Error No Printers found

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
RayArdia
Solved:
2019-10-22
Last query:
2019-10-22
Last reply:
2019-10-20
shivani mandora (shivani1708) said : #1

Hi,

Have you installed plugin file?
After installing the printer, check lsusb -v command if you are connecting through usb.
It should display HP Officejet 3830 Series printer in the list. After that again do hp-setup.

RayArdia (theallinsons) said : #2

Thanks. Plug in installed, connecting via wireless as I have been for past
2 years.
Regards
Ray

On Mon, 23 Sep 2019, 07:08 shivani mandora, <
<email address hidden>> wrote:

> Your question #684102 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/684102
>
> Status: Open => Answered
>
> shivani mandora proposed the following answer:
> Hi,
>
> Have you installed plugin file?
> After installing the printer, check lsusb -v command if you are connecting
> through usb.
> It should display HP Officejet 3830 Series printer in the list. After that
> again do hp-setup.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/684102/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/684102
>
> You received this question notification because you asked the question.
>

RayArdia (theallinsons) said : #3

Please read my previous answer. I am not connecting via USB but by
wireless.
Please reply in light of this.
Ray

On Wed, 25 Sep 2019, 10:52 RayArdia, <email address hidden>
wrote:

> Your question #684102 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/684102
>
> Status: Answered => Open
>
> You are still having a problem:
> Thanks. Plug in installed, connecting via wireless as I have been for past
> 2 years.
> Regards
> Ray
>
> On Mon, 23 Sep 2019, 07:08 shivani mandora, <
> <email address hidden>> wrote:
>
> > Your question #684102 on HPLIP changed:
> > https://answers.launchpad.net/hplip/+question/684102
> >
> > Status: Open => Answered
> >
> > shivani mandora proposed the following answer:
> > Hi,
> >
> > Have you installed plugin file?
> > After installing the printer, check lsusb -v command if you are
> connecting
> > through usb.
> > It should display HP Officejet 3830 Series printer in the list. After
> that
> > again do hp-setup.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> >
> https://answers.launchpad.net/hplip/+question/684102/+confirm?answer_id=0
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/hplip/+question/684102
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

RayArdia (theallinsons) said : #5

I am still having same problem and need an answer to my last comment "Please read my previous answer. I am not connecting via USB but by
wireless.
Please reply in light of this."
Can I please have some help to resolve this problem as I need the scanner and printer to function properly.

RayArdia (theallinsons) said : #6

Output from HP Check log

hp-check[3936]: info: :
hp-check[3936]: info: :[01mHP Linux Imaging and Printing System (ver. 3.19.8)[0m
hp-check[3936]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[3936]: info: :
hp-check[3936]: info: :Copyright (c) 2001-18 HP Development Company, LP
hp-check[3936]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[3936]: info: :This is free software, and you are welcome to distribute it
hp-check[3936]: info: :under certain conditions. See COPYING file for more details.
hp-check[3936]: info: :
hp-check[3936]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[3936]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[3936]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[3936]: info: :are installed to successfully compile HPLIP.
hp-check[3936]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[3936]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[3936]: info: :has the proper dependencies installed to successfully run.
hp-check[3936]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[3936]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[3936]: info: :
hp-check[3936]: info: :Check types:
hp-check[3936]: info: :a. EXTERNALDEP - External Dependencies
hp-check[3936]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[3936]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[3936]: info: :d. [All are run-time checks]
hp-check[3936]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[3936]: info: :
hp-check[3936]: info: :Status Types:
hp-check[3936]: info: : OK
hp-check[3936]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[3936]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[3936]: info: :
hp-check[3936]: info: :
hp-check[3936]: info: :---------------
hp-check[3936]: info: :| SYSTEM INFO |
hp-check[3936]: info: :---------------
hp-check[3936]: info: :
hp-check[3936]: info: : Kernel: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux
 Host: ray-lenovo-v110-15iap
 Proc: 4.15.0-65-generic #74~16.04.1-Ubuntu SMP Wed Sep 18 09:52:05 UTC 2019 GNU/Linux
 Distribution: 12 16.04
hp-check[3936]: info: : Bitness: 32 bit

hp-check[3936]: info: :
hp-check[3936]: info: :-----------------------
hp-check[3936]: info: :| HPLIP CONFIGURATION |
hp-check[3936]: info: :-----------------------
hp-check[3936]: info: :
hp-check[3936]: info: :HPLIP-Version: HPLIP 3.19.8
hp-check[3936]: info: :HPLIP-Home: /usr/share/hplip
hp-check[3936]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 16.04 version
hp-check[3936]: info: :
hp-check[3936]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[3936]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.19.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.19.8
html=/usr/share/doc/hplip-3.19.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.8
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

hp-check[3936]: info: :
hp-check[3936]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[3936]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[3936]: info: :
hp-check[3936]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[3936]: info: :[upgrade]
notify_upgrade = false
last_upgraded_time = 1569075998
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 17/10/19 11:16:44
version = 3.19.8

hp-check[3936]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[3936]: info: :
hp-check[3936]: info: :--------------
hp-check[3936]: info: :| COMPILEDEP |
hp-check[3936]: info: :--------------
hp-check[3936]: info: :
hp-check[3936]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 5.4.0 OK -
hp-check[3936]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
hp-check[3936]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[3936]: info: :
hp-check[3936]: info: :------------------------
hp-check[3936]: info: :| General Dependencies |
hp-check[3936]: info: :------------------------
hp-check[3936]: info: :
hp-check[3936]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 OK -
hp-check[3936]: info: : python-xml Python XML libraries REQUIRED - 2.1.0 OK -
hp-check[3936]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
hp-check[3936]: info: : sane-devel SANE - Scanning library development files REQUIRED - 1.0.25 OK -

Still getting Error 'No Scanners avaireless Test Results lable. Please connect a scanner' when I try to scan either with Simple Scan or XSane.

Wireless Test on Printer says 'No problems found, congratulations on the successful setup of your wireless printer' - which I do find a little ironic given the problems I'm having!

Printer connected via Network wifi. Wi

RayArdia (theallinsons) said : #7

Have bought a new Officejet3833 printer and installed it in accordance with HP's installation instructions.
I still get this error message
 HPLIP cannot detect printers in your network.
This may be due to existing firewall settings blocking the required ports. When you are in a trusted network environment, you may open the ports for network services like mdns and slp in the firewall. For detailed steps follow the link. http://hplipopensource.com/node/375.

As I don't know how to 'open the ports for network services like mdns and slp in the firewall' I was expecting to find instruction from the link http://hplipopensource.com/node/375 but it is completely useless, as far as I can see.

Please may I have some help.

brian_p (claremont102) said : #8

A plugin is not needed according to

  https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index

Anyway, post what you get for

  ls -l /usr/share/hplip/prnt

and

  ls -l /usr/share/hplip/scan

Cheers,

Brian.

RayArdia (theallinsons) said : #9

ray@ray-lenovo-v110-15iap:~$ ls -l /usr/share/hplip/prnt
total 72
-rw-r--r-- 1 root root 12099 oct 18 13:22 colorcal.py
-rw-r--r-- 1 root root 32609 oct 18 13:22 cups.py
-rw-r--r-- 1 root root 785 oct 18 13:22 __init__.py
-rw-r--r-- 1 root root 16563 oct 18 13:22 ldl.py
-rw-r--r-- 1 root root 2288 oct 18 13:22 pcl.py
ray@ray-lenovo-v110-15iap:~$ ls -l /usr/share/hplip/scan
total 28
-rw-r--r-- 1 root root 786 oct 18 13:22 __init__.py
-rw-r--r-- 1 root root 20991 oct 18 13:22 sane.py
ray@ray-lenovo-v110-15iap:~$

brian_p (claremont102) said : #10

Contrary to what you said previously, you have definitely not installed the plugin. Your previous output does not show a plugins directory. Not that it matters if your device does not require a plugin.

Set up a print queue with

  lpadmin -p 3830 hp:/net/officejet_3830_series?ip=<IP_address> -E -m <PPD>

(Do not type the angle brackets).

The PPD is got from

  lpinfo -m | grep -i officejet_3830

I would choose the hpcups PPD.

You be able to find out the IP address of the printer.

Can you print with

  lp -d 3830 /etc/nsswitch.conf ?

RayArdia (theallinsons) said : #11

I'm not sure that I'm following you too well, tried this

ray@ray-lenovo-v110-15iap:~$ lpadmin -p 3830 hp:/net/officejet_3830_series?ip=192.168.8.129. -E -m hpcups 3.19.8
lpadmin: Unknown argument "hp:/net/officejet_3830_series?ip=192.168.8.129.".

am I anywhere near?

RayArdia (theallinsons) said : #12

As for lp -d 3830 /etc/nsswitch.conf

ray@ray-lenovo-v110-15iap:~$ lp -d 3830 /etc/nsswitch.conf
lp: The printer or class does not exist.

brian_p (claremont102) said : #13

The PPD given by 'lpinfo -m' begins with "drv" and ends with "ppd".

RayArdia (theallinsons) said : #14

lpinfo -m produces a massive listing but after searching it several times can find no ref to any HP printers. Is there something I'm missing?

RayArdia (theallinsons) said : #15

Tried
ray@ray-lenovo-v110-15iap:~$ lpadmin -p 3830 hp:/net/officejet_3830_series?ip=192.168.8.129. -E -m drv/hp-officejet_3830_series.ppd
lpadmin: Unknown argument "hp:/net/officejet_3830_series?ip=192.168.8.129.".

So, have I got the PPD right - and something else wrong?

brian_p (claremont102) said : #16

> lpinfo -m produces a massive listing but after searching it several times
> can find no ref to any HP printers. Is there something I'm missing?

The command I gave targetted the officejet 3830. You should have seen a list
with only a handful of entries. HP PPDs are in the printer-driver-hpcups package.
It should be installed when HPLIP is installed.

brian_p (claremont102) said : #17

The PPD is drv:///hpcups.drv/hp-officejet_3830_series.ppd

You get "lpadmin: Unknown argument..." because you have a typo; -v is missing
from the lpadmin command.

RayArdia (theallinsons) said : #18

Sorry to be so obtuse, but I don't understand what this lpadmin command should be As I read your original suggestion it was

'Contrary to what you said previously, you have definitely not installed the plugin. Your previous output does not show a plugins directory. Not that it matters if your device does not require a plugin.

Set up a print queue with

  lpadmin -p 3830 hp:/net/officejet_3830_series?ip=<IP_address> -E -m <PPD>

So I entered
 lpadmin -p 3830 hp:/net/officejet_3830_series?ip=192.168.8.129. -E -m hpcups 3.19.8 inserting the IP address of my printer but failing to add the PPD
So entered
 lpadmin -p 3830 hp:/net/officejet_3830_series?ip=192.168.8.129. -E -m drv/hp-officejet_3830_series.ppd but got reply
lpadmin: Unknown argument "hp:/net/officejet_3830_series?ip=192.168.8.129

I'm lost!

brian_p (claremont102) said : #19

> Sorry to be so obtuse, but I don't understand what this lpadmin command should be

You are free to read the lpadmin manual

  man lpadmin

or search on Google or consult the printing section of the Debian wiki.

I made a mistake in the original command. It should be

  lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=<IP_address> -E -m <PPD>

You have been given what the PPD is.

RayArdia (theallinsons) said : #20

Thanks for your correction
I tried
 lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=192.168.8.129. -E -m drv/hp-officejet_3830_series.ppd
lpadmin:

but got error Unable to copy PPD file How do I correct this please?

Printers, both the old 3831 and the new 3833, print OK from Android devices but not from Ubuntu.
When using Ubuntu the document appears in Print Queue as 'Processing' but printer doesn't print. When I attempt to scan with XSane I get 'Failed to start scanner. Device busy', Simple Scan says 'Unable to start scan'.

Ubuntu documentation seems to recommend HP All-in-One printers as compatible, with only a couple of models from other manufacturers (eg Brother) as also-rans.
I have never had problems using HP All-in-ones before, apart, of course for a perceived 'built-in obsolesce' when the printer dies just after warranty does. (Buy new one, consign old one to landfill - not at all eco-friendly! )

I have tried to contact HP on many occasions but all attempts fail in a cloak of help page options, none of which are one bit helpful.

Brian,
I really appreciate your trying to help , please forgive the above rant.
My frustration stems mainly from the need to scan sketches modified by Gimp which can only be done via a 'proper' computer.
As no-one else here has offered help I must continue to impose myself on you, please accept my apologies for being more than a bit old and getting slower on the uptake daily!
Thanks again,
Ray

.

brian_p (claremont102) said : #21

> but got error Unable to copy PPD file How do I correct this please?

Your location for the the PPD (the -m option) is incorrect, so lpadmin cannot find
it.

Ray, here is exactly what the command is:

lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=192.168.8.129 -E -m drv:///hpcups.drv/hp-officejet_3830_series.ppd

lpadmin should complete without giving any output and you should be able
print with the lp command I gave earlier.

RayArdia (theallinsons) said : #22

Did exactly as you suggested, got below result

ray@ray-lenovo-v110-15iap:~$ lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=192.168.8.129 -E -m drv:///hpcups.drv/hp-officejet_3830_series.ppd
lpadmin: Unable to copy PPD file.

RayArdia (theallinsons) said : #23

Did 'apt-get update'with below result

E: Failed to fetch http://ppa.launchpad.net/hplip-isv/ppa/ubuntu/dists/xenial/main/binary-i386/Packages 404 Not Found
E: Some index files failed to download. They have been ignored, or old ones used instead.
raid sudo apt-get updatey@ray-lenovo-v110-15iap:~$ sudo apt-get install http://ppa.launchpad.net/hplip-isv/ppa/ubuntu/dists/xenial/main/binary-i386/Packages
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package http://ppa.launchpad.net/hplip-isv/ppa/ubuntu/dists/xenial/main/binary-i386
E: Couldn't find any package by glob 'http://ppa.launchpad.net/hplip-isv/ppa/ubuntu/dists/xenial/main/binary-i386'
E: Couldn't find any package by regex 'http://ppa.launchpad.net/hplip-isv/ppa/ubuntu/dists/xenial/main/binary-i386'

do you think ' http://ppa.launchpad.net/hplip-isv/ppa/ub..etc' is significant?

brian_p (claremont102) said : #24

> lpadmin: Unable to copy PPD file.

What do you get when you run these three commands?

lpinfo -m | grep -i officejet_3830

dpkg -l printer-driver-hpcups

and

dpkg -l hplip

brian_p (claremont102) said : #25

> do you think ' http://ppa.launchpad.net/hplip-isv/ppa/ub..etc' is significant?

That is a PPA, not an official Ubuntu archive. It does not seem to exist. I wouldn't
touch it with a bargepole. Ubuntu 16.04 has HPLIP packages in its archives which
suit your printer.

RayArdia (theallinsons) said : #26

As requested.-
ray@ray-lenovo-v110-15iap:~$ lpinfo -m | grep -i officejet_3830
drv:///hp/hpcups.drv/hp-officejet_3830_series.ppd HP Officejet 3830 Series, hpcups 3.19.8
lsb/usr/HP/hp-officejet_3830_series.ppd.gz HP Officejet 3830 Series, hpcups 3.19.8
ray@ray-lenovo-v110-15iap:~$ dpkg -l printer-driver-hpcups
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
un printer-driver <none> <none> (no description available)
ray@ray-lenovo-v110-15iap:~$ dpkg -l hplip
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
rc hplip 3.16.3+repac i386 HP Linux Printing and Imaging Sys
ray@ray-lenovo-v110-15iap:~$

brian_p (claremont102) said : #27

The outputs from

  dpkg -l printer-driver-hpcups

and

  dpkg -l hplip

indicate you do not have the HPLIP packages for Ubuntu 16.04 installed. Whatever
you do have , from where the packages on your system came from and why you
have this situation is unknown, except to you. I am not prepared to debug this part
of your installation. If what follows does not work, I have no other ideas.

However, the output of

  lpinfo -m | grep -i officejet_3830

gives

  drv:///hp/hpcups.drv/hp-officejet_3830_series.ppd

This is the location of the needed PPD file. So, the lpadmin command you want is

lpadmin -p 3830 -v hp:/net/officejet_3830_series?ip=192.168.8.129 -E -m drv:///hp/hpcups.drv/hp-officejet_3830_series.ppd

(The command is all on one line)

RayArdia (theallinsons) said : #28

Thank you, entered that and nowt 'appened - should I assume that is good?
Following on I tried to print a page of text; it printed only a small section of the page and took about 20 mins to eventually emerge! Attempted to scan but Simple Scan 'Unable to start scan'.

brian_p (claremont102) said : #29

> Thank you, entered that and nowt 'appened - should I assume that is good?

As I said before - there is no output, the command has completed successfully. There
is no problem here.

> Following on I tried to print a page of text; it printed only a small section of the
> page and took about 20 mins to eventually emerge! Attempted to scan but
> Simple Scan 'Unable to start scan'.

You were not printing before. Now you are. That's progress.

I have nothing else to improve the situation you describe. I am not prepared to take
this any further.

Good luck.

RayArdia (theallinsons) said : #30

Thank you for trying anyway,
Regards,
Ray

brian_p (claremont102) said : #31

One last throw of the die: Can you scan with

  simple-scan hpaio:/net/officejet_3830_series?ip=192.168.8.129

(This assumes the IP is still 192.168.8.129).

RayArdia (theallinsons) said : #32

Will try am tomorrow,
Ray

On Sun, 20 Oct 2019, 23:32 brian_p, <email address hidden>
wrote:

> Your question #684102 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/684102
>
> brian_p posted a new comment:
> One last throw of the die: Can you scan with
>
> simple-scan hpaio:/net/officejet_3830_series?ip=192.168.8.129
>
> (This assumes the IP is still 192.168.8.129).
>
> --
> You received this question notification because you asked the question.
>

RayArdia (theallinsons) said : #33

Scanner now 'found', scans OK using Simple Scan but XSane fails to start the scan. I can live with only Simple Scan though XSane give many more options to tweak things.

Printer starts to process a print run then makes several hesitant print head movements spaced about 10-15 secs apart but no actual printed output. BTW this is the brand new 3833 printer, I gave the old 3

RayArdia (theallinsons) said : #34

Sorry, mistyped. the old 3831 to my daughter; it works perfectly on her Windows laptop.
Still waiting for some print output, over 20 mins since print request.

RayArdia (theallinsons) said : #35

Tried to scan without your magic line of coke, sorry CODE, but got 'Failed to Scan, unable to start scan'
What do I need to do to make your command a permanency?

RayArdia (theallinsons) said : #36

Just tried to cancel the print job and there was a delay of about 1 min before printer responded.

brian_p (claremont102) said : #37

> Tried to scan without your magic line of coke, sorry CODE, but got
> 'Failed to Scan, unable to start scan'

  xsane hpaio:/net/officejet_3830_series?ip=192.168.8.129

should bring up xsane ready to scan. Does it not?

> What do I need to do to make your command a permanency?

You will have to look at what your desktop or window manager offers for
that. They usually have options to customise a menu or an icon. I would
use a bash alias.

Please post the outputs of:

  lpstat -t

and

  scanimage -L

brian_p (claremont102) said : #38

Another comand to add to the simple-scan and xsane commands and try is

  scanimage -d hpaio:/net/officejet_3830_series?ip=192.168.8.129 > out.pnm

RayArdia (theallinsons) said : #39

Hi Brian, sorry for delay, a life intervention!

 xsane hpaio:/net/officejet_3830_series?ip=192.168.8.129 didn't open the scanner, error message
'Failed to open device hpaio...etc...129 Error during I/O

ray@ray-lenovo-v110-15iap:~$ lpstat -t
scheduler is running
system default destination: OfficeJet_3830
device for OfficeJet_3830: hp:/net/OfficeJet_3830_series?ip=192.168.8.129
device for OfficeJet_3830_fax: hpfax:/net/OfficeJet_3830_series?ip=192.168.8.129
OfficeJet_3830 accepting requests since dom 20 oct 2019 15:00:27 CEST
OfficeJet_3830_fax accepting requests since vie 18 oct 2019 14:13:54 CEST
printer OfficeJet_3830 is idle. enabled since dom 20 oct 2019 15:00:27 CEST
printer OfficeJet_3830_fax is idle. enabled since vie 18 oct 2019 14:13:54 CEST
ray@ray-lenovo-v110-15iap:~$ scanimage -L
device `hpaio:/net/OfficeJet_3830_series?ip=192.168.8.129' is a Hewlett-Packard OfficeJet_3830_series all-in-one
ray@ray-lenovo-v110-15iap:~$

Regards, Ray

brian_p (claremont102) said : #40

> Hi Brian, sorry for delay, a life intervention!

Hello Ray, not to worry. We have made some quite significant progress: printing
is going (but by no means satisfactorily) and simple-scan scans.

My problem is that I can test on Ubuntu 18.04 but not on 16.04. You also do not
have the 16.04 Ubuntu packages installed and that means I have to do too much
guessing, which I hate. You have installed something from somewhere.

> xsane hpaio:/net/officejet_3830_series?ip=192.168.8.129
> 'Failed to open device hpaio...etc...129 Error during I/O

This couldn't be clearer. simple-scan is happy with the URI it is given, which is how
 it should be. xsane isn't happy. I cannot explain this. They both get their information
from the same place.. How about the scanimage command?

> device for OfficeJet_3830: hp:/net/OfficeJet_3830_series?ip=192.168.8.129

That is what we set up for the print queue with lpadmin. (It doesn't matter whether
the printer destination is my suggested 3830 or your OfficeJet_3830). The output
is ok. The 'scanimage -L' output is ok too.

I'm afraid my skills are not up to taking this further. I am always very reluctant to
advise a user to take apart his printing and scanning system and put it back
together, and I will not get involved in that here.

Thank you for your co-operation. Sorry it has not worked out as we would both
have wanted.

--
Brian.

RayArdia (theallinsons) said : #41

Hello Brian,
I'm sorry too that despite your sterling efforts my problems are still not fully resolved. I will try to take matters further by contacting HP, but judging by past experience I don't hold out much hope!
As a stop-gap I intend to reinstall a windows 8.iso disk I had used before, just have to be careful in installing alongside mu Ubuntu.
Once again my thanks to you for trying hard to help me in this,
With Best Wishes,
Ray

RayArdia (theallinsons) said : #42

This question remains unanswered.
My new Officejet 3833 All-in-one printer fails to print properly, it is extremely slow and hesitates while striving to print.
I still need help and would welcome some, especially from the Hewlett Packard Customer Relations team.

RayArdia (theallinsons) said : #43

I have opened a new question https://answers.launchpad.net/hplip/+question/685337 so am marking this as Solved.