printhead not detected

Asked by sheryl shears on 2019-09-10

I have a HP Officejet 6500A. had a paper jam, then after fixing that, I got the msg that the printhead appears to be missing, not detected, incorrectly installed, or incompatible. also something about the cartiridges. But i have new HP cartridges installed. they are not low on ink. Ive tried to clean the printhead as directed, unplugged, turned off and on. Nothing works. what next?

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
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Last query:
2019-09-10
Last reply:
2019-09-16
shivani mandora (shivani1708) said : #1

Hi,

This issue seems to be hardware related issue. Can you please contact HP hardware support team.

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